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SureCritic / Concesionario Hyundai / Hyundai of Wesley Chapel / JAMES POWERS
JP

JAMES POWERS

Hyundai of Wesley Chapel
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(1026 reviews)
69

Reseñas de JAMES POWERS

Cliente verificado
Wesley Chapel, FL
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/09/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Recall
Excellent customer service
Need to improve the amenities
PAIGE P. de Hyundai of Wesley Chapel respondió el 04/11/2022 05:19 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Empleados con los que trabajó
JP
JAMES POWERS
JW
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Jimmy W.
Zephyrhills, FL
2017 Hyundai Elantra
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
04/08/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
4
Categoría: Service
inaccurate evaluation, delay of repair and over charge.
inaccurate evaluation, delay of repair and over charge.
PAIGE P. de Hyundai of Wesley Chapel respondió el 04/11/2022 05:16 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
DW
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David W.
Zephyrhills, FL
2021 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/01/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
very timely
This was the first service of the car. Had no problems.
PAIGE P. de Hyundai of Wesley Chapel respondió el 04/01/2022 07:28 AM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
Cliente verificado
South Haven, MI
2020 Hyundai Palisade
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
03/29/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
3
Categoría: Service
didn't handle important issues
My primary purpose was routine maintenance and the smell in headrest, When closing out, I was told that they didn't notice smell and it would take a longer appt. to handle plus headlight issue was not fixed. I have been leaving the windows down in the garage to stop the smell plus when weather permits driving with windows open. If I knew it had to smell for you to fix it, I wouldn't have done that. Plus if I knew it would take longer to handle I would have made other arrangements. As I am a snow bird and had to wait nearly a month for this appointment, I am extremely disappointed!. I will be heading back to Michigan in late April plus a long driving vacation in two weeks. So we and our company will get the unpleasant smell for our entire trip and for our two day trip back to Michigan.
I have had nothing but positive experiences in the past. But after this visit, I will not be back. As much as I dislike the dealership in Michigan, in the future I will plan all my maintenance during our time in Michigan.
JOHN W C. de Hyundai of Wesley Chapel respondió el 03/29/2022 02:02 PM

We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
Cliente verificado
Brooksville, FL
2022 Hyundai Kona
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/28/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great customer service, terrible timing
Appointments are booked so far in advance it makes it impossible to get in. And then when you do, you’re waiting 3 hours for a simple service.
I will say, customer service is exemplary. And always has been. Which is why I am still rating this high and recommending Hyundai. I just wish their scheduling and servicing would be more efficient.
JOHN W C. de Hyundai of Wesley Chapel respondió el 03/28/2022 12:54 PM

Thank you so much for the review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Empleados con los que trabajó
JP
JAMES POWERS
Cliente verificado
Avon Park, FL
2016 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/27/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great work!
My A/C is icy cold now they even detailed it! Looks as nice as the day I bought it from them...thank you and keep up the great job! Everyone was very friendly and helpful. Located in a nice area in case they take a couple of hours. Food, drink and mall all close by.
JOHN W C. de Hyundai of Wesley Chapel respondió el 03/28/2022 06:46 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
Cliente verificado
Fl, FL
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/26/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
0
Categoría: Service
good service dept
I don't recommend auto brands
PAIGE P. de Hyundai of Wesley Chapel respondió el 03/26/2022 11:43 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Empleados con los que trabajó
JP
JAMES POWERS
SC
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Sandra C.
Tampa, FL
2022 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/25/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Oil Change
Personnel were very professional. Any questions we had about our vehicle were answered in courteous manner. We experienced great customer service!
PAIGE P. de Hyundai of Wesley Chapel respondió el 03/26/2022 05:57 AM

Thank you so much for the 5 Star Review Sandra! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
BB
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Brian B.
Lutz, FL
2020 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/25/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Routine Maintenance
Very pleased with service experience. James and Rick are excellent to work with.
PAIGE P. de Hyundai of Wesley Chapel respondió el 03/25/2022 01:01 PM

Thank you so much for the 5 Star Review Brian! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Empleados con los que trabajó
JP
JAMES POWERS
Cliente verificado
Zephyrhills, FL
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/23/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Thank You!
James is an asset to Hyundai Wesley Chapel, I appreciated his expertise, time & assistance.
PAIGE P. de Hyundai of Wesley Chapel respondió el 03/24/2022 05:45 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
Cliente verificado
Tampa, FL
2021 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/22/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Pleasant Experience
Professional staff ready to ensure a good customer experience.
PAIGE P. de Hyundai of Wesley Chapel respondió el 03/23/2022 05:37 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
AI
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Ameen I.
Land O Lakes, FL
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/21/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
They are very true to the time frame they give you
They are very professional
PAIGE P. de Hyundai of Wesley Chapel respondió el 03/22/2022 06:23 AM

Thank you so much for the 5 Star Review Ameen! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
SP
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Sabine P.
Tampa, FL
2015 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/03/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Follow up from service issues
I wanted to say that I am very happy that Hyundai of Wesley Chapel to take my concerns into consideration and address the issues with my car and finally found a resolution of the problem with my car. I am very happy that they were able to seek out assistance with the manufacture and repair the transmission issue that I had and even resolve the headlight issue I am now having. They provided a car for me to drive so I am able to go to work and take my son to and from all his soccer games especially in the busiest time of his season. I want to say thank you to AJ especially because he always takes great care of me and my car!!! I even might purchase the Kona once she gets her license because that car is perfect for anyone who is a beginner driver!!!
Empleados con los que trabajó
JP
JAMES POWERS
DT
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David T.
Wesley Chapel, FL
2019 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/02/2022
cliente verificadoCliente Verificado
5
Categoría: Service
Service Manager Resolved
This is a follow-up to my original 2-star review. There was no issue when I checked my vehicle in for maintenance with Service Advisor James Powers. He earned five stars. As far as the other issues, the Service Manager Justin reached out to me and offered consideration in order to make up for my bad experience. I gave him honest feedback and will give Wesley Chapel Hyundai another try when my vehicle is due again for periodic maintenance.
Empleados con los que trabajó
JP
JAMES POWERS
DT
gravatar
David T.
Wesley Chapel, FL
2019 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/02/2022
cliente verificadoCliente Verificado
5
Categoría: Service
Service Manager Resolved
This is a follow-up to my original 2-star review. There was no issue when I checked my vehicle in for maintenance with Service Advisor James Powers. He earned five stars. As far as the other issues, the Service Manager Justin reached out to me and offered consideration in order to make up for my bad experience. I gave him honest feedback and will give Wesley Chapel Hyundai another try when my vehicle is due again for periodic maintenance.
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
03/01/2022
Tipo de Servicio: Maintenance
1
Categoría: Service
Going Down Hill Fast
The service dept used to be the best in the area. Since Lithia took over it has been substandard performance. If you want to wait five plus weeks for an appointment, expect so so customer service, and like oily finger prints on the exterior and interior of your vehicle, this is your place.
PAIGE P. de Hyundai of Wesley Chapel respondió el 03/02/2022 08:59 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
KS
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Karin S.
Tampa, FL
2014 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/24/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Best place to take your Hyundai for Service
I relocated to Florida and this was the only place I would ever take my car.
PAIGE P. de Hyundai of Wesley Chapel respondió el 02/25/2022 05:42 AM

Thank you so much for the 5 Star Review Karin! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
BL
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Betsy L.
Wesley Chapel, FL
2015 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/20/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
2015 Tucson
Overall great experience, professional and efficient. My car was diagnosed and part ordered, loaner car provided. Car is running great again. Thanks to Eric and James for going the extra mile and getting a resolution.
PAIGE P. de Hyundai of Wesley Chapel respondió el 02/21/2022 05:57 AM

Thank you so much for the 5 Star Review Betsy! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
RM
gravatar
Robert M.
Tampa, FL
2013 Hyundai Sonata
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
02/15/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
7
Categoría: Service
Customer service was professional
Everyone was very nice and kept me informed of progress on my car . However having to wait 3 weeks for an appointment and then waiting 4 1/2 hours on the day of service (for an oil change and new tires ) was excessive.
PAIGE P. de Hyundai of Wesley Chapel respondió el 02/16/2022 05:42 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JP
JAMES POWERS
JM
gravatar
James M.
Wesley Chapel, FL
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/11/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great service and exceptional friendliness.
Had a great experience. If they could figure out a way to get cellphones to work in the building it would be perfect. Literally everything is perfect here except for that.
PAIGE P. de Hyundai of Wesley Chapel respondió el 02/15/2022 08:09 AM

Thank you so much for the 5 Star Review James! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Empleados con los que trabajó
JP
JAMES POWERS
SP
gravatar
Sabine P.
Tampa, FL
2015 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/03/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Follow up from service issues
I wanted to say that I am very happy that Hyundai of Wesley Chapel to take my concerns into consideration and address the issues with my car and finally found a resolution of the problem with my car. I am very happy that they were able to seek out assistance with the manufacture and repair the transmission issue that I had and even resolve the headlight issue I am now having. They provided a car for me to drive so I am able to go to work and take my son to and from all his soccer games especially in the busiest time of his season. I want to say thank you to AJ especially because he always takes great care of me and my car!!! I even might purchase the Kona once she gets her license because that car is perfect for anyone who is a beginner driver!!!
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
02/10/2022
Tipo de Servicio: Maintenance
0
Categoría: Service
Poor communication
I have always trusted Hyundai of Wesley Chapel with my car since getting my second car from them instead of the Hillsborough dealership because they always tell me the truth about my car but I feel now they are pushing me to try to buy new car when I just got a new engine and there is less than 90k miles on the car . As a single parent of 2 and paying college tuition for myself and my child and it’s not easy to go buy a new car and be in debt forever for a car. I understand it’s a business but being con
PAIGE P. de Hyundai of Wesley Chapel respondió el 02/10/2022 08:29 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Empleados con los que trabajó
JP
JAMES POWERS
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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