JP

JAMES POWERS

Hyundai of Wesley Chapel

Calificación General

4.7

(1026 reviews)

69

Reseñas de JAMES POWERS

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Felipe G.

Land O Lakes, FL

2022 Hyundai Tucson

02/02/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Friendly, hospitable, reliable, effective

Every time I go to Hyundai of Wesley Chapel, I find a friendly, hospitable, reliable, effective staff that are willing to help in any way they can.

I was there this past Monday for my first car service ever since I leased another car there and the service was simply exceptional.

Thank you James for your help and professionalism.

PAIGE P. de Hyundai of Wesley Chapel respondió el 02/03/2022 06:38 AM

Thank you so much for the 5 Star Review Felipe! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

JM

Jason M.

Bushnell, FL

2011 Hyundai Sonata

02/02/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Second engine replacement

Whereas I prefer not to struggle with engine issues, Hyundai stands behind their product and ensures you get a rental. I couldn’t ask for more on a 2011 vehicle with 250k miles on it.

PAIGE P. de Hyundai of Wesley Chapel respondió el 02/03/2022 06:42 AM

Thank you so much for the 5 Star Review Jason! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

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Irene S.

Tampa, FL

2021 Hyundai Palisade

01/31/2022

Tipo de Servicio: Repair

Cliente Verificado

7

Categoría: Service

??

Waited 9 hours for oil change

PAIGE P. de Hyundai of Wesley Chapel respondió el 02/01/2022 09:43 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

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Raymond S.

Dade City, FL

2020 Hyundai Santa Fe

01/31/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Good to go.

Good service....done as expected

JOHN W C. de Hyundai of Wesley Chapel respondió el 01/31/2022 01:19 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

Cliente verificado

Zephyrhills, FL

2015 Hyundai Sonata

01/31/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Great Service

Fit me in to fix an urgent issue. Great and timely work.

JOHN W C. de Hyundai of Wesley Chapel respondió el 01/31/2022 01:19 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

Cliente verificado

Tampa, FL

2020 Hyundai Tucson

01/28/2022

Tipo de Servicio: Maintenance

Cliente Verificado

0

Categoría: Service

Servicing at Wesley Chapel Hyundai

I was told by the finance director when I purchased the car that I could only have it serviced at Wesley Chapel Hyundai, Which wasn't true. When I called to set up my servicing for my warranty, I had to wait for my appointment for 2 months to have the work done. By waiting this long I lost benefits from my warranty which I then had to pay for. Had I known, I would have had my car serviced at several locations in Tampa before then. I will not be returning for any servicing at Hyundai of Wesley Chapel.

PAIGE P. de Hyundai of Wesley Chapel respondió el 01/28/2022 12:24 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

Cliente verificado

Fl, FL

2014 Hyundai Sonata

01/25/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Loved the service

Great service as always

PAIGE P. de Hyundai of Wesley Chapel respondió el 01/26/2022 07:42 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

Cliente verificado

Tampa, FL

2018 Hyundai Kona

01/23/2022

Tipo de Servicio: Maintenance

Cliente Verificado

5

Categoría: Service

Disappointed

On this visit attention to detail and providing info of item requested check performed/or not performed was not given.

JOHN W C. de Hyundai of Wesley Chapel respondió el 01/25/2022 07:08 AM

Thank you for taking the time to fill out the survey! We look forward to helping you in the future! Sincerly, John Cate Service Manager Hyundai of Wesley Chapel.

Empleados con los que trabajó

Cliente verificado

Zephyrhills, FL

2015 Hyundai Sonata

01/20/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Great service

The staff took the car on time, completed the work and returned it in great condition.

PAIGE P. de Hyundai of Wesley Chapel respondió el 01/20/2022 01:34 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

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Elvis R.

Tampa, FL

2013 Hyundai Elantra

01/15/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

oil change

Great service,good service advisor would recommend to family & friends

PAIGE P. de Hyundai of Wesley Chapel respondió el 01/15/2022 07:10 AM

Thank you so much for the 5 Star Review Elvis! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

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Joseph V.

Zephyrhills, FL

2021 Hyundai Kona

01/13/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Clear and concise explanation of service.

Would go back to dealer as I have for my last four cars. Very helpful and courteous staff.

PAIGE P. de Hyundai of Wesley Chapel respondió el 01/13/2022 01:11 PM

Thank you so much for the 5 Star Review Joseph! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

Cliente verificado

Wesley Chapel, FL

2019 Hyundai Sonata

01/02/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Great and fast service

James was very helpful and made sure that the service i needed was communicated. Told me that the wait was going to be longer but it was really fast and I appreciate the over estimate of time than being told it would be quick. James answered my questions quickly through text as well.

PAIGE P. de Hyundai of Wesley Chapel respondió el 01/04/2022 05:48 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

DC

David C.

Wesley Chapel, FL

2016 Hyundai Tucson

ReScore Reseña™

12/29/2021

Cliente Verificado

10

Categoría: Service

Oil change, alignment, tire rotation.

Great experience at Wesley Chapel Hyundai.

Empleados con los que trabajó

DC

David C.

Wesley Chapel, FL

2016 Hyundai Tucson

ReScore Reseña™

12/29/2021

Cliente Verificado

10

Categoría: Service

Oil change, alignment, tire rotation.

Great experience at Wesley Chapel Hyundai.

Reseña Original

12/29/2021

Tipo de Servicio: Repair

7

Categoría: Service

Oil change

Shouldn’t have to pay for a tire rotation if I got my tires from this facility.

JOHN W C. de Hyundai of Wesley Chapel respondió el 12/29/2021 01:22 PM

Thank you for taking the time to speak with me today. It was my pleasure to assist you. Sincerly, John Cate, Service Manager Hyundai of Wesley Chapel.

Empleados con los que trabajó

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Deborah D.

Riverview, FL

2021 Hyundai Santa Fe

12/26/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Satisfied with 1st Service

Grateful for a cancelled appointment by another customer, so I could move my 1st Service Appt up, since I could only get an appt. 2 months past my Service due date. Hopefully scheduling will improve when the COVID epidemic is over !

PAIGE P. de Hyundai of Wesley Chapel respondió el 12/28/2021 05:39 AM

Thank you so much for the 5 Star Review Deborah! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

EG

Ereina G.

Lutz, FL

2015 Hyundai Sonata

12/21/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Service

The service tech that greet and check you in are always great

PAIGE P. de Hyundai of Wesley Chapel respondió el 12/22/2021 05:34 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

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Sherry B.

Riverview, FL

2020 Hyundai Santa Fe

12/13/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Thoughtful care for my car

We bought our last 2 cars from

PAIGE P. de Hyundai of Wesley Chapel respondió el 12/14/2021 05:50 AM

Thank you so much for the 5 Star Review Sherry! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

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Sidney W.

Brooksville, FL

2018 Hyundai Sonata

12/10/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

service department top notch

The service mgr. went out of his way to get me in because the abs light was on. I called and was told that I could not get service till the end of January 2022, not acceptable . one call and problem solved.
Thank you John

PAIGE P. de Hyundai of Wesley Chapel respondió el 12/14/2021 05:42 AM

Thank you so much for the 5 Star Review Sidney! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

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Stephen D.

Zephyrhills, FL

2020 Hyundai Sonata

ReScore Reseña™

11/22/2021

Cliente Verificado

9

Categoría: Service

Wesley Chapel Hyundai 5 Stars/ Hyundai Motors 0 Stars

James, my WC Hyundai service tech, was professional & understanding. When my vehicle needed a new master cylinder he made arrangements to get me a rental car & contacted a carrier to take me to the car rental site. He also informed me that he would contact once the repair was complete. After keeping me posted on a delay in getting the part shipped he apologized & promised to keep me posted. He did this 3 more times, each time apologizing for the delay, before letting me know the part arrived & the car would be ready in a couple of days. Then in a day he informed me the car was ready for pickup. When I arrived for pickup James again apologized for the lengthy delay (5 wks), escorted me to my car & assured me I could contact him with any problems or questions. So, WC Hyundai (James) get 5 stars while Hyundai Motors gets 0 stars for customer service. 5 weeks to forward a part for a repair is inexcusable. Thanks to James!

Empleados con los que trabajó

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Alisa D.

Land O Lakes, FL

2021 Hyundai Santa Fe

11/22/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Great for service.

I recommend them for service but not sales.

PAIGE P. de Hyundai of Wesley Chapel respondió el 11/23/2021 08:13 AM

Thank you so much for the 5 Star Review Alisa! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

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