JG

JOHN J GROSSO

Atlantic Hyundai

Calificación General

4.6

(874 reviews)

71

Reseñas de JOHN J GROSSO

Cliente verificado

Richmond Hill, NY

2021 Hyundai Palisade

ReScore Reseña™

03/11/2021

Cliente Verificado

Categoría: Service

Service Specific Review

Thank you Service Team.

Recomendado

Reseña Original

03/09/2021

Tipo de Servicio: Maintenance

Categoría: Service

Misrepresentation & Broken Promises

Origin of my first Hyundai, a Tiburon, in the early 2000s; currently on the third Hyundai!

Amazing how fast time flies & how quickly an experience with the Sales & Financing departments would nose-dive... thanks to mis-representation, broken promises, & lack of transparency!

Thanks to Service for saving the day; unfortunately the damage in customer service has already been done.

No Recomendado

ABIGAIL L. de Atlantic Hyundai respondió el 03/11/2021 04:42 AM

Thank you for taking the time to respond to our survey. We are so glad that your visit with the service department was favorable

Empleados con los que trabajó

Cliente verificado

East Meadow, NY

2021 Hyundai Tucson

ReScore Reseña™

03/09/2021

Cliente Verificado

Categoría: Service

Nice workers at this service

It was a good experience

Recomendado

Empleados con los que trabajó

Cliente verificado

East Meadow, NY

2021 Hyundai Tucson

ReScore Reseña™

03/09/2021

Cliente Verificado

Categoría: Service

Nice workers at this service

It was a good experience

Recomendado

Reseña Original

03/08/2021

Tipo de Servicio: Repair

Categoría: Service

Nothing

Nothing to say

Recomendado

ABIGAIL L. de Atlantic Hyundai respondió el 03/09/2021 05:49 AM

Thank you for taking the time to complete our survey. I apologize about the inconvenience we have cause. I will be contacting you regarding your recent visit.

Empleados con los que trabajó

LB

Lauren B.

Commack, NY

2019 Hyundai Sonata

03/05/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Service even without an appointment

I had an issue with my sonata. I took it in and met Tim Turnbull and John Grasso. They were very quick and did it while I waited. They were very professional and not pushy.if you ever need Service go in and see them they will not disappoint.
THANK YOU VERY MUCH.

Recomendado

VICTORIA V. de Atlantic Hyundai respondió el 03/07/2021 11:14 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó

TN

Thomas N.

Patchogue, NY

2017 Hyundai Santa Fe

03/05/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Friendly and knowledgeable staff

Very pleasant experience staff very knowledgeable and caring about my concerns

Recomendado

VICTORIA V. de Atlantic Hyundai respondió el 03/07/2021 11:11 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó

Cliente verificado

North Bellmore, NY

2016 Hyundai Tucson

ReScore Reseña™

02/27/2021

Cliente Verificado

Categoría: Service

Service resolution

Tim Turnbull took my advice and suggestion to heart to resolve the issues during my car's service date. John Grosso emailed me an apology which I accepted.

Recomendado

Empleados con los que trabajó

RC

R C.

West Islip, NY

2018 Hyundai Tucson

02/26/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

It's always a pleasure

John Grosso is always putting his best foot forward. We get in and out! He tells it like it is and has earned our trust!

Recomendado

ERIKA D. de Atlantic Hyundai respondió el 02/27/2021 07:17 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó

JC

Joanne C.

Patchogue, NY

2013 Hyundai Sonata

02/20/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good setvice

I’ve had 3 Hyundai’s over the past years. Good performance and longevity

Recomendado

ERIKA D. de Atlantic Hyundai respondió el 02/22/2021 05:40 AM

Thank you so much for the great review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó

Cliente verificado

North Bellmore, NY

2016 Hyundai Tucson

ReScore Reseña™

02/27/2021

Cliente Verificado

Categoría: Service

Service resolution

Tim Turnbull took my advice and suggestion to heart to resolve the issues during my car's service date. John Grosso emailed me an apology which I accepted.

Recomendado

Reseña Original

02/16/2021

Tipo de Servicio: Repair

Categoría: Service

Needless repairs

I was told car needed three costly repairs that two subsequent mechanics said car did not need at all!

No Recomendado

ABIGAIL L. de Atlantic Hyundai respondió el 02/20/2021 05:41 AM

Thank you for taking the time to complete the survey. I apologize about the inconvenience we have caused.

Empleados con los que trabajó

GL

Glenn L.

East Islip, NY

2013 Hyundai Elantra Gt

02/09/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Glenn L

They need to just schedule appointment times a bit better.

Recomendado

ERIKA D. de Atlantic Hyundai respondió el 02/11/2021 08:37 AM

Thank you so much for your feedback. Atlantic Hyundai appreciates your business and will strive to service your vehicle to your satisfaction. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó

AF

Ann F.

Central Islip, NY

2012 Hyundai Elantra Touring

02/01/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent service!

Inspection, oil change, and wheel alignment done! No problems! No long wait! John Grosso is the man! Always makes sure car is taken care of and all service done!

Recomendado

ABIGAIL L. de Atlantic Hyundai respondió el 02/03/2021 10:31 AM

Thank you for the great feedback! Atlantic Hyundai is so glad to know that John provided you with great customer service. We appreciate your business and hope to continue to provide you with 5 star service

Empleados con los que trabajó

SR

Stephen R.

Massapequa, NY

2020 Hyundai Sonata

01/22/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

GREAT SERVICE STAFF

I have been returning to service my vehicles @ Atlantic Hyundai for over a DECADE. The SERVICE staff are polite and provide an in depth analysis for any issue one might incur.

I would like to give a big shout out to John Grosso (SERVICE REP) for his OUTSTANDING job performance every single time I return for service..AAA++++++

Recomendado

ERIKA D. de Atlantic Hyundai respondió el 01/23/2021 07:34 AM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service

Empleados con los que trabajó

Cliente verificado

Babylon, NY

2014 Hyundai Tucson

01/19/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Car service

Was a great experience ?

Recomendado

ERIKA D. de Atlantic Hyundai respondió el 01/21/2021 07:17 AM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service

Empleados con los que trabajó

MR

Myrtelina R.

Levittown, NY

2017 Hyundai Tucson

01/01/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Experience and professionalism counts

Excellent and reliable service, provides peace of mind and is a welcome change .I will continue to recommend Atlantic Hyundai to my friends and family.

Recomendado

ERIKA D. de Atlantic Hyundai respondió el 01/03/2021 06:23 PM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service

Empleados con los que trabajó

AI

Alyssa I.

West Islip, NY

2019 Hyundai Sonata

12/24/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Service sept is great

Recomendado

TIMOTHY T. de Atlantic Hyundai respondió el 12/26/2020 07:46 AM

Alyssa, thank you for taking the time to provide feedback on your recent service visit, Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó

MD

Mark D.

Merrick, NY

2019 Hyundai Kona Electric

12/22/2020

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Efficient and problem fixed

The service department is was efficient checking in...recall was fixed and.service rep called timely when car was ready...appears to take covid 19 social distancing serious...miss the coffee but understand..like that rarely have to go back for same problem..one and done..much better than other dealers (service dept)..

Recomendado

TIMOTHY T. de Atlantic Hyundai respondió el 12/23/2020 02:47 PM

Mark Atlantic Hyundai thanks you for taking the time to provide feedback on your recent service please continue to work with John Grosso for all your service needs.

Empleados con los que trabajó

ES

Edward S.

Bay Shore, NY

2017 Hyundai Santa Fe Sport

12/18/2020

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

availability,service,timely matter things are done.

A dealership that has their act together.

Recomendado

ERIKA D. de Atlantic Hyundai respondió el 12/19/2020 05:39 AM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service

Empleados con los que trabajó

BG

Brian G.

Holbrook, NY

2018 Hyundai Santa Fe

12/15/2020

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great experience

As always- easy check in, service on point, John Grosso as helpful as ever

Recomendado

TIMOTHY T. de Atlantic Hyundai respondió el 12/16/2020 08:47 AM

Brian, thank you for your business, John Grosso is looking forward to continuing working with you in the future.

Empleados con los que trabajó

RW

Ruth W.

Ridge, NY

2017 Hyundai Sonata

12/11/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Warm friendly & efficient service

Always courteous & efficient

Recomendado

VICTORIA V. de Atlantic Hyundai respondió el 12/14/2020 05:16 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó

TM

Thomas M.

Ronkonkoma, NY

2019 Hyundai Sonata

12/07/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

3.5 hours waiting for Oil change and Tire rotation after scheduled appointment.

I waited 3.5 hours for my first Oil change and Tire rotation. I tried again a few months later because I had a prepaid maintenance package. I left in disgust after 1.5 hours of waiting after checking on the status of my service. They told me that my oil change and rotation wasn't done, but they wanted to know if they should add a state inspection.
Another customer in the lounge stated that he was already waiting 3 hours for his oil change. Both of my service visits were scheduled in advance.
I believe that my prepaid maintenance package is pretty much useless because it's not worth it for me to travel to some distant dealer because I sure won't be back here.

No Recomendado

ERIKA D. de Atlantic Hyundai respondió el 12/10/2020 05:45 AM

Thank you for taking the time to complete our survey. I apologize about the inconvenience we have caused. I will be contacting you regarding your visit

Empleados con los que trabajó

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