JG

JOHN J GROSSO

Atlantic Hyundai

Calificación General

4.6

(874 reviews)

71

Reseñas de JOHN J GROSSO

BS

Bernadette S.

Bay Shore, NY

2016 Hyundai Tucson

11/18/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

These times

During this pandemic parts have been particularly difficult to keep in stock. Extra care was given under these circumstances, every effort was made to have my vehicle repaired and returned in a timely manner, Thank you

ERIKA D. de Atlantic Hyundai respondió el 11/19/2021 05:36 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó

JT

Jeffrey T.

Elmont, NY

2019 Hyundai Elantra

11/17/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Excellent

Quick, friendly, and reliable service.

ERIKA D. de Atlantic Hyundai respondió el 11/18/2021 05:39 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó

NV

Natalie V.

Bay Shore, NY

2019 Hyundai Tucson

11/17/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Top Quality Service and Personnel

As soon as you come in for Service you are greeted and acknowledge your visit.

Erik Sanchez is personable and explains everything to you. I highly recommend Hyundai

ERIKA D. de Atlantic Hyundai respondió el 11/17/2021 10:48 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó

JR

Jerica R.

Central Islip, NY

2010 Hyundai Elantra

11/17/2021

Tipo de Servicio: Repair

Cliente Verificado

8

Categoría: Service

Customer Service

The customer service experience is beyond exceptional with Hyundai (Sunrise location)

ERIKA D. de Atlantic Hyundai respondió el 11/17/2021 09:19 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó

AF

Ann F.

Central Islip, NY

2012 Hyundai Elantra Touring

11/05/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Excellent service!

Dependable and courteous! All my car needs are always met.

ERIKA D. de Atlantic Hyundai respondió el 11/07/2021 04:42 PM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó

Cliente verificado

Bay Shore, NY

2020 Hyundai Sonata

10/09/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Keep up the great work

Was able to get all my service needs done in one quick trip. My only concern is there was sort of safety recall that was done , which is great but the problem I have is I would not have known about it unless I went there for my other services. I just feel like I should have been contacted about the recall and the pourpose.

ERIKA D. de Atlantic Hyundai respondió el 10/11/2021 09:31 AM

Thank you so much for the great review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó

AT

Adam T.

Bay Shore, NY

2017 Hyundai Elantra

ReScore Reseña™

10/08/2021

Cliente Verificado

10

Categoría: Service

Customer Resolution

Spoke to Erica. Came to mutual resolution.

Empleados con los que trabajó

WI

Wazir I.

Bethpage, NY

2021 Hyundai Santa Fe

10/05/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Service

Had to take in vehicle for a recall and the service was beyond great. Would recommend this dealership and service center to everyone!

VICTORIA V. de Atlantic Hyundai respondió el 10/06/2021 01:30 PM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó

AT

Adam T.

Bay Shore, NY

2017 Hyundai Elantra

ReScore Reseña™

10/08/2021

Cliente Verificado

10

Categoría: Service

Customer Resolution

Spoke to Erica. Came to mutual resolution.

Reseña Original

10/01/2021

Tipo de Servicio: Maintenance

0

Categoría: Service

Oil Change FROM H@LL

My oil change took 3 1/2 hours. Late to work. Almost got fired. I had 7:30 am appointment too. Didn’t get out til after 10am.

ERIKA D. de Atlantic Hyundai respondió el 10/02/2021 08:32 AM

Thank you for taking the time to complete our survey. I apologize about any inconvenience we have cause. We will be looking into your repair order and be contacting you

Empleados con los que trabajó

BV

Brian V.

Centereach, NY

2018 Hyundai Sonata

09/21/2021

Tipo de Servicio: Repair

Cliente Verificado

0

Categoría: Service

Poor service

Atlantic took a month to return my car. Which would have been ok if the would have returned one of my nine phone calls.

ERIKA D. de Atlantic Hyundai respondió el 09/22/2021 09:44 AM

Thank you for taking the time to complete our survey. I apologize about any inconvenience we have cause. We will be looking into your repair order and be contacting you

Empleados con los que trabajó

RM

Robert M.

Wantagh, NY

2015 Hyundai Sonata

09/09/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Great service

Hi have owned three Hyundia all have been serviced here I never had a problem I have had the same advisor John Grasso always great

VICTORIA V. de Atlantic Hyundai respondió el 09/11/2021 03:47 PM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó

MS

Matthew S.

Lindenhurst, NY

2014 Hyundai Sonata

09/03/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Smooth and easy

staff is very friendly and efficient

ABIGAIL L. de Atlantic Hyundai respondió el 09/04/2021 11:41 AM

Matthew,

Thank you for the great feedback! We appreciate you and your business. We hope to continue to provide you with 5 star service

Empleados con los que trabajó

TD

Tricia D.

Deer Park, NY

2014 Hyundai Santa Fe Sport

ReScore Reseña™

09/03/2021

Cliente Verificado

8

Categoría: Service

Customer Resolution with my engine issue

My 5 stars rating is for Erika Hernandez. She was professional, courteous and lovely to speak with on the phone. Erika was trying to accommodate me after the horrible experience I had with my Santa Fe truck (engine failure and the lack of communication) from the service manager John Grasso this past summer.

Empleados con los que trabajó

RL

Rafael L.

Ronkonkoma, NY

2021 Hyundai Palisade

08/26/2021

Tipo de Servicio: Maintenance

Cliente Verificado

2

Categoría: Service

Poor service

Poor service

ERIKA D. de Atlantic Hyundai respondió el 08/27/2021 02:47 PM

Atlantic Hyundai service Customer Resolution team will be in touch to discuss your visit

Empleados con los que trabajó

DC

Darlene C.

Babylon, NY

2021 Hyundai Tucson

08/23/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Needed oil change

No issues

ERIKA D. de Atlantic Hyundai respondió el 08/27/2021 02:48 PM

Thank you so much for the great review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó

TD

Tricia D.

Deer Park, NY

2014 Hyundai Santa Fe Sport

ReScore Reseña™

09/03/2021

Cliente Verificado

8

Categoría: Service

Customer Resolution with my engine issue

My 5 stars rating is for Erika Hernandez. She was professional, courteous and lovely to speak with on the phone. Erika was trying to accommodate me after the horrible experience I had with my Santa Fe truck (engine failure and the lack of communication) from the service manager John Grasso this past summer.

Reseña Original

08/23/2021

Tipo de Servicio: Repair

1

Categoría: Service

Engine under warranty and the dissatisfied customer service I received to get my vehicle back

Took 2 months for my truck to get an engine that was under warranty, to deal with lack of communication from the service manager, lack of return calls, emails from Hyundai that I had to get the Head of Service involved. Plus to not be given a loaner vehicle while my truck was sitting at the shop was unacceptable and limited my activities for the summer with my family. As a loyal customer who had multiple vehicles purchased from Hyundai this last experience and the run around I received has left me so dissatisfied that I will not purchase another vehicle.

ERIKA D. de Atlantic Hyundai respondió el 08/23/2021 08:10 AM

Atlantic Hyundai service Customer Resolution team will be in touch to discuss your visit

Empleados con los que trabajó

Cliente verificado

Lindenhurst, NY

2014 Hyundai Sonata

08/20/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Great service

Friendly staff, very efficient

ERIKA D. de Atlantic Hyundai respondió el 08/20/2021 12:09 PM

Thank you so much for the great review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó

RT

Ralph T.

Bay Shore, NY

2015 Hyundai Veloster

ReScore Reseña™

08/09/2021

Cliente Verificado

Categoría: Service

Service did not completly fix car

Erica from the resolution department contacted me and was wonderful in resolving this issue. The repairs will be done in a timely manner and they were wonderful to give us a car rental in the meantime. I have been a Hyundai customer from the time they first came out and we have always had Hyundais because we love the cars.

Recomendado

Empleados con los que trabajó

LS

Leonard S.

Commack, NY

2020 Hyundai Santa Fe

08/05/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Atlantic Hyundai Review

I have been doing business with this dealership for 11 years.
This in my 6th Hyundai. Cars are dependable, but there is nothing like their service dept.
Always friendly and helpful. No Gimmicks or games.
THey tell you exactly what they are going to do and give a true price.
No surprises.

Recomendado

ERIKA D. de Atlantic Hyundai respondió el 08/06/2021 10:11 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó

EP

Eric P.

North Babylon, NY

2017 Hyundai Tucson

08/02/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

100k Warranty Scam

2017 Hyundai Tucson Sport with multiple engine, transmission and technical issues. We have spent 4 years in and out of this out this dealership and still have an open case cause the car is not absorbing oil. Corporate won’t help, service won’t help abs sales just wants to make commission. Atlantic Hyundai of West Babylon & John Grasso and team only care about internal ROI’s & performance ratings, not doing what is right. They will continue to service the care to absorb your 100k warranty and temporarily fix the issues. Corporate Customer Service is not any better. The agent we talked to had the service skills of an uneducated felon and the approach of a line backer in the middle of an intense game. They should be ashamed of themselves!

No Recomendado

ERIKA D. de Atlantic Hyundai respondió el 08/03/2021 10:19 AM

Thank you for taking the time to complete the survey. I apologize about the inconvenience we have cause. I will be contacting you regarding your visit

Empleados con los que trabajó

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