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SureCritic / Concesionario Hyundai / Atlantic Hyundai / JOHN J GROSSO
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JOHN J GROSSO

Atlantic Hyundai
Calificación General
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(874 reviews)
71

Reseñas de JOHN J GROSSO

AC
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Annette C.
West Islip, NY
2019 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/01/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
It's always a pleasure
I use the service center for both my cars-they were also purchased there.
John Grasso is a pleasure to work with. Everything goes smoothly.
Recomendado
JOHN J G. de Atlantic Hyundai respondió el 12/02/2020 06:20 AM

Thank you for the review

Empleados con los que trabajó
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Lynnann J.
Bay Shore, NY
2012 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/18/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Atlantic Hyundai keeps my car running at its best!
My family has bought 5 cars from Atlantic Hyundai. All of the cars are great. We don't even think about going elsewhere. The cars are great. The prices are great. The service is great. And the people there are all great.
Recomendado
JOHN J G. de Atlantic Hyundai respondió el 11/18/2020 04:06 AM

Thank you so much for the review

Empleados con los que trabajó
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Cliente verificado
Bohemia, NY
2014 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/04/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
reliable work
Your work is always reliable ,service friendly .Prices seem to be rising
Recomendado
ERIKA D. de Atlantic Hyundai respondió el 11/06/2020 05:21 AM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service

 

Empleados con los que trabajó
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Michael M.
Patchogue, NY
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/22/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Like s we’ll oiled machine
Ever visit to Atlantic Hyundai service has been on point. Highly recommended
Recomendado
JOHN J G. de Atlantic Hyundai respondió el 10/23/2020 04:42 AM

Thank you so much for the review

Empleados con los que trabajó
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Theresa Z.
Bay Shore, NY
2018 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/12/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Everyone is friendly
Recomendado
JOHN J G. de Atlantic Hyundai respondió el 10/14/2020 08:55 AM

Thank you so much for the review

Empleados con los que trabajó
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Cliente verificado
Sayville, NY
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/28/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Awesome service
So happy with my service
Recomendado
ERIKA D. de Atlantic Hyundai respondió el 09/29/2020 05:45 AM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service 

Empleados con los que trabajó
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Devione W.
Patchogue, NY
2018 Hyundai Elantra Gt
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/18/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Communication
Communicative, friendly & professional
Recomendado
ERIKA D. de Atlantic Hyundai respondió el 09/18/2020 02:26 PM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service 

Empleados con los que trabajó
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JOHN J GROSSO
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Joseph T.
Deer Park, NY
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/18/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service dept.
Dealing with John Grasso for years... The best
Recomendado
VICTORIA V. de Atlantic Hyundai respondió el 09/20/2020 03:18 PM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
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Ann F.
Central Islip, NY
2012 Hyundai Elantra Touring
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/15/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent service
Don't know why it's only showing a 4.5 star review. I have it a 5 star review. For excellent service!
Recomendado
ERIKA D. de Atlantic Hyundai respondió el 09/17/2020 11:56 AM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service 

Empleados con los que trabajó
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Raymond M.
West Babylon, NY
2020 Hyundai Elantra
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/14/2020
cliente verificadoCliente Verificado
Categoría: Service
Followup on negative service appt
I spoke with Abigail at Atlantic Hyundai. She was very professional & courteous. She’s definitely an asset to your company. She worked out my issue & I was very happy with the results. Thank u
Recomendado
Empleados con los que trabajó
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JOHN J GROSSO
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Raymond M.
West Babylon, NY
2020 Hyundai Elantra
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/14/2020
cliente verificadoCliente Verificado
Categoría: Service
Followup on negative service appt
I spoke with Abigail at Atlantic Hyundai. She was very professional & courteous. She’s definitely an asset to your company. She worked out my issue & I was very happy with the results. Thank u
Recomendado
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
09/04/2020
Tipo de Servicio: Maintenance
Categoría: Service
Service appt was disappointing
I was disappointed on the way I was treated.
Recomendado
ABIGAIL L. de Atlantic Hyundai respondió el 09/05/2020 05:11 AM

Raymond,


Thank you for taking the time to complete our survey. I apologize about the lack of customer service that you received. I am looking into your repair order and will be contacting you 

Empleados con los que trabajó
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Josephine C.
West Babylon, NY
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/28/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent
EXCELLENT
Recomendado
ERIKA D. de Atlantic Hyundai respondió el 08/28/2020 05:35 AM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service 

Empleados con los que trabajó
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Barbara P.
Lindenhurst, NY
2010 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/21/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always receive the best service!
I have been a Hyundai customer for over 20 yrs. Have worked with John Grasso in the service department and have never been disappointed. I feel he goes up and beyond. John explains everything in detail and stays in contact with you. Never had a bad experience with either Sue DeFalco in sales (bought all 6 of my Hyundais from her), nor with John & the sercice team.
Recomendado
ERIKA D. de Atlantic Hyundai respondió el 07/23/2020 06:49 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. 

 

Empleados con los que trabajó
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JOHN J GROSSO
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R C.
West Islip, NY
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/17/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Always trying to help!
I called and had a headlight out and needed an inspection before leaving on vacation. I had no appointment. John Grosso was able to help as always! I was so grateful!
Recomendado
ERIKA D. de Atlantic Hyundai respondió el 07/19/2020 07:48 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. 

Empleados con los que trabajó
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June R.
Riverhead, NY
2020 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/16/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
June R
As always service was completed in a timely manner and done perfectly.
The service advisors John Grosso and Tim Turnbill are just wonderful. They are always friendly, knowledgable, accommodating and make you feel that you are important. I have been a dedicated Hyundai customer since 1989 and recently purchased my 11th car from Atlantic. They're great.
Recomendado
VICTORIA V. de Atlantic Hyundai respondió el 07/17/2020 11:04 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
JG
JOHN J GROSSO
Cliente verificado
Manorville, NY
2020 Hyundai Ioniq Phev
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/13/2020
cliente verificadoCliente Verificado
Categoría: Service
Excellent Customer Service
I was really appreciative of how they recognized any mistakes that were made, fixed them instantly, and have been nothing but nice and have given me a free loaner car and a free full detail
Recomendado
Empleados con los que trabajó
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Laurna C.
Baldwin, NY
2019 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/06/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Wonderful experience!!
I was very pleased during my recent visit with their professionalism in Dealing with the Corona virus updates and protections in place and practicing . The job was done quickly I was in and out in an hour and the gentlemen taking care of me and my car were very polite and courteous . Be assured I will gave my car serviced here always for service like this!! Thank you
Recomendado
ERIKA D. de Atlantic Hyundai respondió el 07/07/2020 01:24 PM

Thank you for your feedback! We appreciate your business and hope to provide you with 5  star service the next time you come on. 

Empleados con los que trabajó
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Leonard R.
Massapequa Park, NY
2020 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/02/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service visit
This is my 5th Hyundai. Service department has always been excellent. Highly recommend this dealership
Recomendado
ABIGAIL L. de Atlantic Hyundai respondió el 07/03/2020 01:23 PM

Leonard,

 Thank you for the great feedback! Atlantic Hyundai is so glad to know that John provided you with great customer service. We appreciate your business and hope to continue to provide you with 5 - star service! 

Empleados con los que trabajó
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Cliente verificado
Manorville, NY
2020 Hyundai Ioniq Phev
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/13/2020
cliente verificadoCliente Verificado
Categoría: Service
Excellent Customer Service
I was really appreciative of how they recognized any mistakes that were made, fixed them instantly, and have been nothing but nice and have given me a free loaner car and a free full detail
Recomendado
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
07/02/2020
Tipo de Servicio: Maintenance
Categoría: Service
Only poor rating due to the time we’re in now!
During COVID issues there’s a lot to be misinterpreted but my experience was acceptable for what’s been going on
Recomendado
ABIGAIL L. de Atlantic Hyundai respondió el 07/03/2020 12:00 PM

Thank you for taking the time to complete our survey. I apologize that we did not meet your expectations. I will be contacting you regarding your recent visit

Empleados con los que trabajó
JG
JOHN J GROSSO
Cliente verificado
Wyandanch, NY
2012 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/29/2020
cliente verificadoCliente Verificado
Categoría: Service
Customer Care
I am over all satisfied with the Customer Care that I received at Atlantic Hyundai. They are very attentive to the needs of the customers, any questions and concerns are answered promptly. They make sure that your vehicle is being care for properly. I would recommend this place to anyone, great job!!!
Recomendado
Empleados con los que trabajó
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JOHN J GROSSO
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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