Soluciones Empresariales
English Español
SureCritic / Concesionario Hyundai / Suburban Hyundai of Troy / ERIC COPPOLA
avatar

ERIC COPPOLA

Service Advisor
Suburban Hyundai of Troy
Thank you for choosing Suburban Hyundai of Troy for your services. I am looking forward to meeting you and helping out however I can.
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(90 reviews)
81

Reseñas de ERIC COPPOLA

KF
gravatar
Katherine F.
Rochester, MI
2020 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/04/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service
Always fantastic service!
Empleados con los que trabajó
avatar
ERIC COPPOLA
Service Advisor
SM
gravatar
Sundaram M.
Troy, MI
2014 Hyundai Sonata Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/02/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent Customer Service
Customer service is extremely good, the advisor asked about all the issues and explained the process in detail.
Empleados con los que trabajó
avatar
ERIC COPPOLA
Service Advisor
Cliente verificado
Clawson, MI
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/01/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Quick, friendly service
Eric was great to work with. There was an issue with our part and he took care of us
Empleados con los que trabajó
avatar
ERIC COPPOLA
Service Advisor
Cliente verificado
Saint Clair Shores, MI
2022 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Service stop
Quick service, very professional staff.
Empleados con los que trabajó
avatar
ERIC COPPOLA
Service Advisor
Cliente verificado
Clarkston, MI
2021 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/29/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
A good experience.
Eric in service was a very friendly. He answered all my questions and gave good explanations. Very pleasant interaction.
Empleados con los que trabajó
avatar
ERIC COPPOLA
Service Advisor
Cliente verificado
Smiths Creek, MI
2022 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/22/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Good service.
Scheduled an appointment, solid service.
Empleados con los que trabajó
avatar
ERIC COPPOLA
Service Advisor
AB
gravatar
Amanda B.
Lapeer, MI
2021 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/17/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great experience, very professional
I love Suburban Hyundai. I've have taken my car back for every oil change or maintenance needed. The service department explains everything up front, they have never tried pushing anything I didn't want on me. This last time I came in I needed the basic oil change and tire rotation, but I felt like my car was off without being able to explain what it was. The service leader listened to me and different choices. I chose what fit my budget and what was necessary in my opinion. Will go back everytime.
Empleados con los que trabajó
avatar
ERIC COPPOLA
Service Advisor
CK
gravatar
Charles K.
Royal Oak, MI
2020 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/17/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Courteous and friendly staff. Clean facility.
Easy to make appointment and honest staff. Very clean and nice facility. Repair work done in reasonable time for routing maintenance.
Empleados con los que trabajó
avatar
ERIC COPPOLA
Service Advisor
GR
gravatar
Gabriel R.
Royal Oak, MI
2022 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/15/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
Service was exceptional. I will be back.
Empleados con los que trabajó
avatar
ERIC COPPOLA
Service Advisor
MB
gravatar
Mustafa B.
Sterling Heights, MI
2020 Hyundai Elantra
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/13/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Beautiful
Before I had poor expireanse . But now it is very well.
Empleados con los que trabajó
avatar
ERIC COPPOLA
Service Advisor
Cliente verificado
Troy, MI
2021 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/08/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Exceptional
Experienced professional and prompt service.
Empleados con los que trabajó
avatar
ERIC COPPOLA
Service Advisor
Cliente verificado
Beverly Hills, MI
2022 Hyundai Elantra N
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/08/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
8
Categoría: Service
Great people
Eric and the service department as well as Ben in sales are great. My only gripes are toward the parts department.
Empleados con los que trabajó
avatar
ERIC COPPOLA
Service Advisor
AK
gravatar
Awad K.
Hamtramck, MI
2015 Hyundai Genesis
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/07/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Communication is the key.
Never had any issues with Suburban hyundai in service department for any maintenance nd work done . Maybe communication was little off & i felt lost at one point but Chris is always the man to go to . Always working to be the best & I appreciate him & he's new partner Eric for making things work at end day . & taking care of my 2015 Jenny.
Empleados con los que trabajó
avatar
ERIC COPPOLA
Service Advisor
MB
gravatar
Mustafa B.
Sterling Heights, MI
2020 Hyundai Elantra
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/13/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Beautiful
Before I had poor expireanse . But now it is very well.
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/06/2022
Tipo de Servicio: Repair
0
Categoría: Service
I'm not happy with service
like a car I like it, but service is not good. Waiting too long for a parts, front call you for ippoytment but service said who called you we dont have part, like that 4 times and olmost one year I have wait for part. Then part came idont know, I call them asking wath is going on they said you had part I don't know how they don't call you. Someone play with me all that time. Sorry guys what I have to say this but this service is so bad for me. Thank you.
LOU M. de Suburban Hyundai of Troy respondió el 03/07/2022 08:43 AM

Mustrafa
we apolize for the poor communications, we are having difficulties receiveing parts, however that is no excuse not keeping you updated, we will discuss our store police of keeping our customers updates and informed of their vehicles; please bring your vehicle in, we like to take care of your oil change and tire rotation, to insure we keep you as a loyal custoomer, our business is very important to us.

Empleados con los que trabajó
avatar
ERIC COPPOLA
Service Advisor
MK
gravatar
Muhammad-Junaid K.
Utica, MI
2021 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/06/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Best Hyundai Dealership!
Best Service and quality of work.
Empleados con los que trabajó
avatar
ERIC COPPOLA
Service Advisor
AK
gravatar
Awad K.
Hamtramck, MI
2015 Hyundai Genesis
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/07/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Communication is the key.
Never had any issues with Suburban hyundai in service department for any maintenance nd work done . Maybe communication was little off & i felt lost at one point but Chris is always the man to go to . Always working to be the best & I appreciate him & he's new partner Eric for making things work at end day . & taking care of my 2015 Jenny.
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
03/05/2022
Tipo de Servicio: Maintenance
6
Categoría: Service
Communication is the key.
After driver hitting pothole during delivery. I felt like I was on my own . From finding out . To getting repair update & trying find out for any other damage that might have been caused by incident. I had to call them instead them calling me. If I can't trust my local hyundai after running away from third party shops who do I trust ? I pay the extra amount for services for reason.
LOU M. de Suburban Hyundai of Troy respondió el 03/07/2022 07:51 AM

Awad, we are very sorry for our lack of communications, we will work with our team to once again ensure the importance of communications skills, there is no excuse not providing updates in a timely manner. We are fortunate you have choosen us as your dealership for your vehicle needs and we will never thake that for grant; please continue to bring your vehicle to us and we will promise to improve our communicatiosn with all your future needs.
Thank youj for your comments and we will make sure we your next experiece will be superb.

CHRISTIAN J L., Service Director de Suburban Hyundai of Troy respondió el 03/07/2022 07:52 AM

Thank you for taking time to speak with us today regarding your recent service experience. I am happy that we were able to resolve your concerns accordingly.  Please check your email based on our discussions to ensure your satisfaction.  

Best regards, 

Chris Lange
Service Director
Suburban Hyundai of Troy
248-341-9900
clange@suburbancollection.com
Empleados con los que trabajó
avatar
ERIC COPPOLA
Service Advisor
Cliente verificado
Troy, MI
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/05/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
quick service
quick service
Empleados con los que trabajó
avatar
ERIC COPPOLA
Service Advisor
JP
gravatar
Judith P.
Clarkston, MI
2022 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/05/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
service
Quick service.
Empleados con los que trabajó
avatar
ERIC COPPOLA
Service Advisor
CO
gravatar
Christine O.
Madison Heights, MI
2018 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/03/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great
Always have great service!
Empleados con los que trabajó
avatar
ERIC COPPOLA
Service Advisor
JD
gravatar
Julie D.
Utica, MI
2020 Hyundai Tucson
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/03/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
0
Categoría: Service
JSimmonds
the service dept did not complete what I paid for
CHRISTIAN J L., Service Director de Suburban Hyundai of Troy respondió el 03/04/2022 03:59 AM

Thank you for your recent review and I would love to speak with you regarding your experience.  We will be reaching out again today to resolve your concerns.  I look forward to speaking with you.  

Best regards, 
Chris Lange

Service Director
Suburban Hyundai of Troy
248-341-9900
clange@suburbancollection.com
Empleados con los que trabajó
avatar
ERIC COPPOLA
Service Advisor
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.