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SureCritic / Concesionario Hyundai / Suburban Hyundai of Troy / ERIC COPPOLA
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ERIC COPPOLA

Service Advisor
Suburban Hyundai of Troy
Thank you for choosing Suburban Hyundai of Troy for your services. I am looking forward to meeting you and helping out however I can.
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(90 reviews)
81

Reseñas de ERIC COPPOLA

Cliente verificado
Royal Oak, MI
2016 Hyundai Sonata Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/10/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent!!!!
Great service department:everyone I’ve dealt with
Empleados con los que trabajó
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ERIC COPPOLA
Service Advisor
Cliente verificado
Clarkston, MI
2019 Hyundai Ioniq Hev
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/09/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great Vehicle Service: A Review
Suburban Hyundai service employees have been consistently kind, professional and concise.
Empleados con los que trabajó
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ERIC COPPOLA
Service Advisor
KM
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Kevin M.
Sterling Heights, MI
2013 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/08/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Oil change
Service done right and on time
Empleados con los que trabajó
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ERIC COPPOLA
Service Advisor
JK
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Jihoon K.
Troy, MI
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/07/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great service, as usual!!
New staff Eric was great!! I used to be get service from Chris May but this time, Chris was not in the office and Eric took care of my vehicle. Great service and professional business attitude made me so happy!!
Way to go, Hyundai service team!!
Empleados con los que trabajó
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ERIC COPPOLA
Service Advisor
Cliente verificado
Keego Harbor, MI
2019 Hyundai Santa Fe Xl
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/07/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service
The service and quality care provided to my vehicle was great
Empleados con los que trabajó
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ERIC COPPOLA
Service Advisor
Cliente verificado
Bloomfield Hills, MI
2021 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/07/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
great service
ERic Coppola is fantastic
Empleados con los que trabajó
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ERIC COPPOLA
Service Advisor
MY
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Matthew Y.
Troy, MI
2021 Hyundai Elantra Hev
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/01/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Great Service
The Technician was kind and thoughtful of my needs and the service was quick.
Empleados con los que trabajó
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ERIC COPPOLA
Service Advisor
JP
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Jj P.
Troy, MI
2019 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/27/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Pleasant Experience
Eric was very helpful every time I came in and made my experience a pleasant one!
Empleados con los que trabajó
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ERIC COPPOLA
Service Advisor
MS
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Mandy S.
Troy, MI
2013 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/23/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Super friendly!
Will absolutely be back! Amazing customer service and turn around time with getting my vehicle back!
Empleados con los que trabajó
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ERIC COPPOLA
Service Advisor
PN
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Prashanth N.
Lake Orion, MI
2016 Hyundai Sonata
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
11/22/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
7
Categoría: Service
Quality of service needs an improvement
I am still chasing to get my vehicle inspected for strange humming noise inside the car. It’s been an year and I’m troubleshooting engine issues and have less confidence that it can be solved. Be careful to check the odometer entry after the service is completed. It’s often wrongly updated.
LOU M. de Suburban Hyundai of Troy respondió el 11/23/2021 02:05 PM

Thank you for your review, I have reached out to our team and provide how we need to improve as a team your perspective will along us to become a better team; we hope we can have the privileged to continue to service your vehicle and show how we have taken your comments to better our overall service, to valuable customers like yourself, thank you very much 

Empleados con los que trabajó
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ERIC COPPOLA
Service Advisor
YC
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Yong-Kwon C.
Troy, MI
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/18/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service
I still need to go and fix the issue. Due to the service team's expertise and Eric's hard work, the issue was found finally and waiting for final maintenance. Will recommend Hyundai Suburban to my friends, and like to give them 5 stars.
Empleados con los que trabajó
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ERIC COPPOLA
Service Advisor
CS
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Christopher S.
Auburn Hills, MI
2019 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/11/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Service visit
The whole experience was perfect. Setting up the appointment online was very simple. The drop off was quick & my car was ready in a few hours. No complaints at all.
Empleados con los que trabajó
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ERIC COPPOLA
Service Advisor
Cliente verificado
Clawson, MI
2021 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/08/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great Place
Friendly staff, easy purchase, timely, no pressure. Overall wonderful stress free transaction!
Empleados con los que trabajó
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ERIC COPPOLA
Service Advisor
EN
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Ernest N.
Detroit, MI
2021 Hyundai Palisade
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/25/2021
cliente verificadoCliente Verificado
10
Categoría: Service
Great service consultant very informative
My service consultant Eric was very helpful and did everything he could to supply me with the information that I requested about my vehicle . The technician Jillian was very nice and performed the service in a timely manor. I am impressed with the attention Eric displayed to ensure that I was completely satisfied with the service provided.
Empleados con los que trabajó
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ERIC COPPOLA
Service Advisor
EN
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Ernest N.
Detroit, MI
2021 Hyundai Palisade
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/25/2021
cliente verificadoCliente Verificado
10
Categoría: Service
Great service consultant very informative
My service consultant Eric was very helpful and did everything he could to supply me with the information that I requested about my vehicle . The technician Jillian was very nice and performed the service in a timely manor. I am impressed with the attention Eric displayed to ensure that I was completely satisfied with the service provided.
Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/23/2021
Tipo de Servicio: Repair
10
Categoría: Service
Great service consultant very informative
My service consultant Eric was very helpful and did everything he could to supply me with the information that I requested about my vehicle. The technician Jillian was very nice and performed the service in a timely manor. My only request is that they do a better job of washing the vehicle. Not a knock on my service consultant or technician which were great.
LOU M. de Suburban Hyundai of Troy respondió el 10/25/2021 06:38 AM

Mr. Norwood, 
We should of never returned your vehicle back in the condition we did and we will ensure in the future to dry off the vehicle and look to exceed your expectations in the future.
Thank you for your business, please continue to bring all your vehicle needs back to us, it's our pleasure serving you.

LOU M. de Suburban Hyundai of Troy respondió el 10/25/2021 06:41 AM

Thank you, we will ensure you moving forward we will make sure your car is dried after each wash. We appreciate your business and want you to always feel confident your vehicle will always get our top notch attention.

Empleados con los que trabajó
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ERIC COPPOLA
Service Advisor
LW
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Lakeeshi W.
Warren, MI
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/21/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service
I appreciate the one on one service! Taking time to listen to my concerns and make sure my vehicle is safe.
Empleados con los que trabajó
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ERIC COPPOLA
Service Advisor
DP
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Dale P.
Keego Harbor, MI
2019 Hyundai Ioniq Hev
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/19/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
excellent
Eric took control of everything I needed & was honest. Thank you Eric for your great service.
Empleados con los que trabajó
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ERIC COPPOLA
Service Advisor
Cliente verificado
Pontiac, MI
2020 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/14/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
For Eric great service.
Eric really took care of everything I needed & made sure my car was running well. Thank you Eric for your great service. Eric made me feel like I was the only customer that day.
Empleados con los que trabajó
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ERIC COPPOLA
Service Advisor
Cliente verificado
Waterford Township, MI
2021 Hyundai Palisade
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/11/2021
cliente verificadoCliente Verificado
8
Categoría: Service
Helpful
Helpful during a bad situation at the beginning of a relationship with the dealership
Empleados con los que trabajó
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ERIC COPPOLA
Service Advisor
Cliente verificado
Waterford Township, MI
2021 Hyundai Palisade
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/11/2021
cliente verificadoCliente Verificado
8
Categoría: Service
Helpful
Helpful during a bad situation at the beginning of a relationship with the dealership
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/07/2021
Tipo de Servicio: Repair
0
Categoría: Service
Terrible Service
Just bought a brand new palisade in June 2021. The all wheel drive light came on within the first 5,000 miles. Dealer told me can’t service it at this time because they have other problems to service.
CHRISTIAN J L., Service Director de Suburban Hyundai of Troy respondió el 10/09/2021 04:46 AM

I am sorry for this experience and I would like to apologize and address your concerns.  I am sorry!  If you would like to contact me to address your concerns, please call me directly at 248-979-9053.  I look forward to speaking with you. 

Chris Lange
Service Director
Suburban Hyundai of Troy
248-979-9053
clange@suburbancollection.com
Empleados con los que trabajó
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ERIC COPPOLA
Service Advisor
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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