DF

DALTON FRIEDEL

Lakeland Hyundai

Calificación General

4.8

(182 reviews)

60

Reseñas de DALTON FRIEDEL

Cliente verificado

Winter Haven, FL

2021 Hyundai Elantra

ReScore Reseña™

10/26/2021

Cliente Verificado

10

Categoría: Service

Great Customer Service

An employee named Heidi called me regarding my initial review. She wanted to know what was wrong and how things could be resolved. She was nice and she apologized for my inconvenience and offered to help me with anything moving forward. I never had anyone actually call to resolve a problem from a survey but she did great when it came to helping me.

Empleados con los que trabajó

DA

Daniel A.

Lakeland, FL

2021 Hyundai Tucson

ReScore Reseña™

10/28/2021

Cliente Verificado

10

Categoría: Service

Service was professional

We were unaware that appointments are recommended even for an oil change. I made the appt. and all went well. I understand everyone is short staffed right now.The sticker recommends the next oil change after 7000 miles. I will be be bringing it in sooner because my husband was it so at around 3000.

Reseña Original

10/22/2021

Tipo de Servicio: Maintenance

2

Categoría: Service

Ok service

Make to improve on getting appointments sooner

JESSICA L A., Service Manager de Lakeland Hyundai respondió el 10/22/2021 02:51 PM

I would like to apologize for any short comings and would like the opportunity to speak with abs find a resolution. We will be in contact soon

Jessica Alexander
Hyundai Service Manager
863-577-5122

Empleados con los que trabajó

GR

Grace R.

Lakeland, FL

2020 Hyundai Tucson

10/19/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Hyundai Owner

Service scheduled as required on next available date which was carried out promptly on arrival without issue. Notified of completion in good time and was on my way.

Empleados con los que trabajó

Cliente verificado

Winter Haven, FL

2021 Hyundai Elantra

ReScore Reseña™

10/26/2021

Cliente Verificado

10

Categoría: Service

Great Customer Service

An employee named Heidi called me regarding my initial review. She wanted to know what was wrong and how things could be resolved. She was nice and she apologized for my inconvenience and offered to help me with anything moving forward. I never had anyone actually call to resolve a problem from a survey but she did great when it came to helping me.

Reseña Original

10/18/2021

Tipo de Servicio: Repair

8

Categoría: Service

Car maintenance

N/A

JESSICA L A., Service Manager de Lakeland Hyundai respondió el 10/19/2021 10:03 AM

Thank you for speaking with us and if we can help at all please do not hesitate we are here to help

Empleados con los que trabajó

KB

Kathryn B.

Plant City, FL

2016 Hyundai Tucson

10/14/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Favorite dealership

Always prompt and friendly
Staff. Comfy waiting area .. coffee and snack if you want.
Restrooms sparklingly clean. Couldn’t ask for more!!

Empleados con los que trabajó

WC

Wanda C.

Avon Park, FL

2017 Hyundai Sonata

10/07/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Recent service

Great service by Dalton and all of the service crew. Thanks.

Empleados con los que trabajó

AR

Alan R.

Lakeland, FL

2011 Hyundai Accent

10/02/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

no

nothing to say

Empleados con los que trabajó

DC

Debora C.

Lakeland, FL

2021 Hyundai Venue

09/18/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Everything went without a hitch!

First trip there after purchase of 1st Hyundai. I was pleased with the efficiency.

Empleados con los que trabajó

Cliente verificado

Haines City, FL

2020 Hyundai Veloster N

09/17/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Always great service

Best place to get my Hyundai serviced by far. The team at Lakeland Hyundai is exceptional and knowledgeable.

Empleados con los que trabajó

WG

Willie G.

Mulberry, FL

2021 Hyundai Elantra

09/14/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Very good service.

The young lady that assisted me was very knowledgeable of the product, and that was a very good feeling.

Empleados con los que trabajó

TT

Thea T.

Fort Meade, FL

2019 Hyundai Santa Fe Xl

09/10/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Great experience

Lakeland Hyundai went above & beyond to get mea shuttle to & from the nursing hometo visit my .other while the serviced my vehicle!

Empleados con los que trabajó

JE

Jennifer E.

Avon Park, FL

2018 Hyundai Santa Fe Sport

08/25/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Top of the line service

The staff here at Lakeland were exceptional. Well worth the two hour drive , I’d definitely drive the distance if it means great service. Very pleased ??

Empleados con los que trabajó

GT

Guillermo T.

Davenport, FL

2016 Hyundai Santa Fe Sport

08/24/2021

Tipo de Servicio: Maintenance

Cliente Verificado

8

Categoría: Service

service was o.k.

service was o.k.

Empleados con los que trabajó

Cliente verificado

Lakeland, FL

2020 Hyundai Elantra

ReScore Reseña™

08/24/2021

Cliente Verificado

10

Categoría: Service

Service was completed, but took too long

The work on my Hyundai was completed, but the time for a 7500 mile service took too long. My service Advisor, Dalton, couldn't be found when I arrived and it too long for my car to get into the service area. He never keep me informed about the delays.

Empleados con los que trabajó

Cliente verificado

Lakeland, FL

2019 Hyundai Ioniq Hev

ReScore Reseña™

08/21/2021

Cliente Verificado

10

Categoría: Service

Stayed with the issue

Despite a couple of rounds, the service department stayed with the unusual issue I was facing until they found the proble.

Empleados con los que trabajó

Cliente verificado

Lakeland, FL

2020 Hyundai Elantra

ReScore Reseña™

08/24/2021

Cliente Verificado

10

Categoría: Service

Service was completed, but took too long

The work on my Hyundai was completed, but the time for a 7500 mile service took too long. My service Advisor, Dalton, couldn't be found when I arrived and it too long for my car to get into the service area. He never keep me informed about the delays.

Reseña Original

08/20/2021

Tipo de Servicio: Maintenance

6

Categoría: Service

took too long

Scheduled service took too long.

JESSICA L A., Service Manager de Lakeland Hyundai respondió el 08/22/2021 09:59 AM

I would like to apologize for your recent service experience and would like the opportunity to resolve this. We will be reaching out this week

Jessica Alexander
Hyundai Service Manager
863-577-5122

Empleados con los que trabajó

Cliente verificado

Lakeland, FL

2019 Hyundai Ioniq Hev

ReScore Reseña™

08/21/2021

Cliente Verificado

10

Categoría: Service

Stayed with the issue

Despite a couple of rounds, the service department stayed with the unusual issue I was facing until they found the proble.

Reseña Original

08/17/2021

Tipo de Servicio: Repair

7

Categoría: Service

Took A while

Didn't fully listen to my explanation of when the problem would occur. Not good about returning calls or texts.

JESSICA L A., Service Manager de Lakeland Hyundai respondió el 08/18/2021 01:55 PM

We approeciate your feed back and a team member will be reaching out soon to resolve any concerns or questions.

Jessica Alexander
Hyundai Service Manager
863-577-5122

Empleados con los que trabajó

CB

Charisma B.

Lakeland, FL

2021 Hyundai Palisade

08/17/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Love This Dealership

Bought two brand new cars here and service package came with both. I can always get in and out and love my new service advisor Sammi he is wonderful. If your looking for a car see Ellis

Empleados con los que trabajó

MQ

Maysa Q.

Lakeland, FL

2020 Hyundai Sonata

08/16/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Amazing service

Great service in and out quick thank you

Empleados con los que trabajó

JO

John O.

Auburndale, FL

2012 Hyundai Sonata Hybrid

08/14/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Dalton is an exceptional service advisor

Dalton provides us with excellent customer service each time we are there. He is quick to respond, assists us with our questions and concerns, and makes sure we leave with a car that is safe to drive. He goes above and beyond to get us in when we have a major issue, or even a small issue that needs to be tended to as soon as possible. He has a good attitude and always treats us with respect and kindness. More than we sometimes even deserve.

Empleados con los que trabajó

Mostrando Reseña 61 - 80 de 207 en total

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