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DAVID BUSHEY

McGrath City Hyundai
Calificación General
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(57 reviews)
8

Reseñas de DAVID BUSHEY

YA
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Yasi A.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/11/2022
10
Categoría: Service
Best customer service
David is always super welcoming and kind. He never fails to meet and surpass my customer service expectations.
Empleados con los que trabajó
DB
DAVID BUSHEY
Cliente verificado
Chicago, IL
2020 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/11/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great customer service
David always goes out his way to make sure his customers are satisfied I always get so excited to see him because he is always so full of energy and kindness.
Empleados con los que trabajó
DB
DAVID BUSHEY
MN
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Marcos N.
Melrose Park, IL
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/25/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
5
Categoría: Service
marcos avina
david bushey very nice and frendlie good service l"ll definitely recommend this place
CHRIS C. de McGrath City Hyundai respondió el 02/25/2022 04:42 PM

I just wanted to say thank you very much for your review!  We greatly appreciate you taking the time to complete it.  Customer feedback is very important to us and I am glad to hear that David provided you with an exceptional service experience.  Thank you for the understanding in regards to our staffing levels, as well as, our current construction/remodel projects.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Empleados con los que trabajó
DB
DAVID BUSHEY
RD
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Robynne D.
Broadview, IL
2017 Hyundai Sonata Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/25/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Exceptional service, every time.
Whenever I’m experiencing an issue or have questions regarding my vehicle, David always makes sure I am taken care of. Whether it’s routine maintenance, accidental damage, or ordering parts, David makes the process seamless.
CHRIS C. de McGrath City Hyundai respondió el 02/25/2022 04:40 PM

I just wanted to say thank you very much for your review!  We greatly appreciate you taking the time to complete it.  Customer feedback is very important to us and I am glad to hear that David provided you with an exceptional service experience.  Thank you for the understanding in regards to our staffing levels, as well as, our current construction/remodel projects.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Empleados con los que trabajó
DB
DAVID BUSHEY
MB
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Mike B.
Chicago, IL
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/24/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Easy
Easy peasy
CHRIS C. de McGrath City Hyundai respondió el 02/24/2022 05:09 PM

I just wanted to say thank you very much for your review!  We greatly appreciate you taking the time to complete it.  Customer feedback is very important to us and I am glad to hear that David provided you with an exceptional service experience.  Thank you for the understanding in regards to our staffing levels, as well as, our current construction/remodel projects.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Empleados con los que trabajó
DB
DAVID BUSHEY
AA
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Arianna A.
Chicago, IL
2013 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/22/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Thanks
David was a great advisor helped me and did get mad I called him a million times for updates. Even helped me get a payment plan for repairs because I was low on money
CHRIS C. de McGrath City Hyundai respondió el 02/22/2022 03:36 PM

I just wanted to say thank you very much for your review!  We greatly appreciate you taking the time to complete it.  Customer feedback is very important to us and I am glad to hear that David provided you with an exceptional service experience.  Thank you for the understanding in regards to our staffing levels, as well as, our current construction/remodel projects.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Empleados con los que trabajó
DB
DAVID BUSHEY
GT
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Gary T.
Chicago, IL
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/16/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Thank You McGrath
David their service writer rocks. If looking for a vehicle definitely buy from McGrath. The sales team here really know how to find what you need.
CHRIS C. de McGrath City Hyundai respondió el 02/18/2022 09:31 AM

I just wanted to say thank you very much for your review!  We greatly appreciate you taking the time to complete it.  Customer feedback is very important to us and I am glad to hear that David provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Empleados con los que trabajó
DB
DAVID BUSHEY
SM
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Spicy M.
Streamwood, IL
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/15/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
6
Categoría: Service
Better Late Than Never!
The entire process to repair my engine was a struggle. It took a little 4 months to complete. My service manager kept me informed through the entire process so besides the timing of it all it was a good experience
CHRIS C. de McGrath City Hyundai respondió el 02/16/2022 11:58 AM

I just wanted to say thank you very much for your review!  We greatly appreciate you taking the time to complete it.  Customer feedback is very important to us and I am glad to hear that David provided you with an exceptional service experience.  Thank you for the understanding in regards to our staffing levels, parts delays due to manufacturing and logistic issues from Hyundai.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

 

Empleados con los que trabajó
DB
DAVID BUSHEY
KB
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Keiajah B.
Chicago, IL
2016 Hyundai Sonata
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/19/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
0
Categoría: Service
Went in for an oil change and never got the service done.
I made An appointment to get my oil change, when I arrived to pick my car up nothing had been done to my car. I left and came back but they said We fix your recall when I was told over the phone they didn’t have any appointments available to do a recall. I was supposed to be getting my oil change it didn’t happen and my oil was low which let me know they not even checking the cars out!
CHRIS C. de McGrath City Hyundai respondió el 01/20/2022 10:14 AM

Thank you for taking the time to discuss your recent service visit.  I really appreciate it and am glad we were able to resolve your issue.  I look forward to seeing you next time.  Have a great day and thanks again.

Best regards,

David Bushey
Service Consultant
McGrath City Hyundai

Empleados con los que trabajó
DB
DAVID BUSHEY
MK
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Margaret K.
Chicago, IL
2021 Hyundai Elantra
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/14/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
0
Categoría: Service
My car was given back to me dirty
Don’t give customers car back dirty.
ANA R. de McGrath City Hyundai respondió el 01/14/2022 01:56 PM

         My name is Ana, I am the Client Relations Manager here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Ana Rivera
Mcgrath City Hyundai
AnaR@mcgrathcity

Empleados con los que trabajó
DB
DAVID BUSHEY
RD
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Rosemarie D.
Cicero, IL
2022 Hyundai Tucson
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/07/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
0
Categoría: Service
No thanks
No thanks
ANA R. de McGrath City Hyundai respondió el 01/10/2022 07:44 AM

Hello Rosemarie,

My name is Ana, I am the Client Relations Manager here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Ana Rivera
Mcgrath City Hyundai
AnaR@mcgrathcity.com

Empleados con los que trabajó
DB
DAVID BUSHEY
Cliente verificado
Chicago, IL
2012 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/11/2021
cliente verificadoCliente Verificado
10
Categoría: Service
True expert, friendly service with emphasis on total customer satisfaction !
Our experience at McGrath City Hyundai service department was prompt and professional throughout. We were immediately personally greeted by 'Eddie' the service rep who who was polite and patient with our Hyundai service needs and requests. He took the time to thoroughly explain the service details and provide an appropriate completion time. The vehicle issues were expertly completed, washed and ready ahead of schedule. As yet another example of complete attention to detail, we were also interviewed by Mr. Chris Capparelli, the head of the service department. 'Chris' went over the entire service details to assure that McGrath had met all our needs, a true and sincere example of complete customer satisfaction. Their proficient service along with the one-on-one concerned follow-up by management directly serves as acknowledgment of McGrath's continued expert performance and customer fulfilment of personal satisfaction from sales to service. Thank you !
Empleados con los que trabajó
DB
DAVID BUSHEY
Cliente verificado
Chicago, IL
2012 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/11/2021
cliente verificadoCliente Verificado
10
Categoría: Service
True expert, friendly service with emphasis on total customer satisfaction !
Our experience at McGrath City Hyundai service department was prompt and professional throughout. We were immediately personally greeted by 'Eddie' the service rep who who was polite and patient with our Hyundai service needs and requests. He took the time to thoroughly explain the service details and provide an appropriate completion time. The vehicle issues were expertly completed, washed and ready ahead of schedule. As yet another example of complete attention to detail, we were also interviewed by Mr. Chris Capparelli, the head of the service department. 'Chris' went over the entire service details to assure that McGrath had met all our needs, a true and sincere example of complete customer satisfaction. Their proficient service along with the one-on-one concerned follow-up by management directly serves as acknowledgment of McGrath's continued expert performance and customer fulfilment of personal satisfaction from sales to service. Thank you !
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
12/04/2021
Tipo de Servicio: Repair
6
Categoría: Service
Sad, sometimes that just 1or 2 service department employees can ruin an otherwise great company's reputation.
More concern for promised vehicle service satisfaction and customer service, including appointments, parts and promised waiting time needs an 'overhaul.'
CHRIS C. de McGrath City Hyundai respondió el 12/04/2021 11:03 AM

Allen,

Thank you very much for taking the time today to discuss you recent service visit.  I greatly appreciate the time and the input.  I look forward to meeting you when you come in for your recall.  Have a great weekend.

Best regards,

Chris Capparelli
McGrath City Hyundai

Empleados con los que trabajó
DB
DAVID BUSHEY
CM
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Chester M.
Chicago, IL
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/29/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Very good service
Always take the time out to give good service
CONSTANCIA M. de McGrath City Hyundai respondió el 09/29/2021 04:40 PM

Chester,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

 

Empleados con los que trabajó
DB
DAVID BUSHEY
MW
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Michael W.
Chicago, IL
2016 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/27/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
Could be better
I would love get getmy car service without taking all day waiting . Time is valuable.
CONSTANCIA M. de McGrath City Hyundai respondió el 09/28/2021 07:37 AM

Michael,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó
DB
DAVID BUSHEY
MM
gravatar
Mark M.
Chicago, IL
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/14/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
0
Categoría: Service
Oil problem
Staff was helpful problem solving.
CONSTANCIA M. de McGrath City Hyundai respondió el 09/15/2021 07:47 AM

Mark,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó
DB
DAVID BUSHEY
SA
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Stacy A.
Chicago, IL
2018 Hyundai Sonata
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
07/30/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Nice
Nice
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 07/30/2021 02:52 PM

Stacy, 

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Empleados con los que trabajó
DB
DAVID BUSHEY
Cliente verificado
Chicago, IL
2020 Hyundai Palisade
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
07/19/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Convenient my son lives close by
Overall my experience was good, they need to have people in the office that make you feel welcome instead of an interruption of their day.
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 07/19/2021 02:42 PM

Israel,
My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-804-5016. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Empleados con los que trabajó
DB
DAVID BUSHEY
CB
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Cherita B.
Chicago, IL
2014 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/16/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Outstanding Service
I received outstanding service at McGrath Hyundai this week.
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 06/17/2021 04:27 PM

Cherita,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó
DB
DAVID BUSHEY
Cliente verificado
Chicago, IL
2016 Hyundai Sonata
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/04/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Horrible experience
Had the last appointment of the day
Mechanic was in a rush to leave didn’t complete all work I agreed to
Salesmen hounding me constantly to purchase a new vehicle
Was there over 3 hours just for a damn oil change
No Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 06/05/2021 09:23 AM

Andre,
My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-804-5016. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Empleados con los que trabajó
DB
DAVID BUSHEY
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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