CP

Cole Patterson

Service Advisor

Mike White Ford of Coeur d'Alene

Calificación General

4.8

(775 reviews)

79

Reseñas de Cole Patterson

KC

KEN C.

Coeur D Alene, ID

08/30/2021

Cliente Verificado

10

Categoría: Service

Great service, superior staff!

I am always happy with the service at Mike White Ford. The staff listens to my questions and requests and everyone is always polite. Cole was especially helpful.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/31/2021 01:33 PM

Ken, thank you for the great review! We're so glad that you've had multiple great experiences and we hope that you continue to do so! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Service Advisor

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GILBERT C.

Athol, ID

08/25/2021

Cliente Verificado

10

Categoría: Service

Great service

Took care of my truck needs . Finished repair in a very timely manor. Finished exactly when they estimated. Very fair on price.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/31/2021 01:14 PM

Gilbert, thank you for the great review! We're so glad that we were able to take care of your truck in a thorough and timely manner! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Service Advisor

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PATRICK L.

Coeur D Alene, ID

Ford Expedition

08/19/2021

Cliente Verificado

10

Categoría: Service

2021Expedition

Excellent, efficient , knowledgeable care of vehicle. Also did extra requested service with courtesy. Extremely satisfied with this dealership. Have had 11 new Fords so satisfied with brand.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/25/2021 10:47 AM

Patrick, thank you for the 5 excellent review! We're so glad that you had such a pleasant experience! 11 new Fords is an incredible legacy and we thank you for your loyalty! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Service Advisor

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KATIE W.

Post Falls, ID

08/17/2021

Cliente Verificado

10

Categoría: Service

Outstanding Customer Service

I always love coming to Mike White Ford for any service. I always feel welcomed as soon as I arrive. Details about my service are always explained thoroughly and I know if I have any additional questions they get answered right away. I'd like to specially thank not only Cole Patterson, but everyone in the service drive. I'm extremely impressed by the amazing customer service. I will always bring my vehicles to Mike White Ford in Coeur d'Alene and will encourage others to as well. Thank you so much for an outstanding experience, I am never disappointed.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/17/2021 02:31 PM

Katie, thank you for the outstanding review! We always want our customers to feel warmly welcomed and we're so glad that we accomplished our goal for you! We'll be sure to tell Cole and the team about your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Service Advisor

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GABRIEL R.

Blanchard, ID

08/14/2021

Cliente Verificado

10

Categoría: Service

Both young service reps were so friendly.

Greeted me with smile very friendly. Had my information and I was on my way to waiting room. Had my oil changed,rotated tires,put in new filters and gave me my Hipo ticket and I was off. Waiting room very clean. I have always been treated so well their.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/17/2021 02:28 PM

Gabriel, thank you for the kind review! We're so glad that you had a good experience with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Service Advisor

Cliente verificado

Coeur D Alene, ID

Ford Super Duty F-350 SRW

08/14/2021

Cliente Verificado

10

Categoría: Service

Maintenance

Scheduled service on time. When service completed they acknowledged they forgot to inflate the rotated tires to the requested amount.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/17/2021 02:27 PM

Anonymous, thank you for the good review! Thank you for letting us know about the tires so that we could fix the problem ASAP! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Service Advisor

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BETTY H.

Hayden, ID

08/12/2021

Cliente Verificado

10

Categoría: Service

Happy camper

I was very happy with service and suggestions made by the underwriter. I will continue to have my vehicle serviced at this location.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/13/2021 02:11 PM

Betty, thank you for the 5 star review! We're so glad that you were pleased with both the service and our team! We will be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Service Advisor

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JAKE S.

Post Falls, ID

Ford Super Duty F-250 SRW

08/12/2021

Cliente Verificado

10

Categoría: Service

Great Service

Friendly, informative and thorough!

Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/13/2021 02:10 PM

Jake, thank you for the great review! Friendly, informative and thorough are all our major goals to accomplish for our customers! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Service Advisor

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MARK S.

Post Falls, ID

08/12/2021

Cliente Verificado

10

Categoría: Service

Oil Change

Cole was very helpful. I appreciate the way I was expedited thru service for my F150 Platinum Truck. Cole was very professional in the he deals with customers.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/13/2021 02:09 PM

Mark, thank you for the 5 star review! We're so glad that you had such a great experience with Cole and your oil change! We will be sure to pass along your kind words to Cole! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Service Advisor

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DAWN M.

Post Falls, ID

08/12/2021

Cliente Verificado

1

Categoría: Service

Rude

My service greeter was great. But service writer, Cole , was sarcastic and uninformed of service they were to provide. I waited a month for a “the works” service and have a full warranty on my Platinum 2020 Explorer. I asked if any of the electronics(gas mileage trip) would be checked and he told me I would have to make another appt. and it would be another month! I will do that, only because I am stuck with them and they did mess with the part that has to do with if you get too close to line even in changing lanes the steering veers away(tires). That was turned off at a previous visit at our request and now it is back on! There is more but I will wait and talk to someone in charge. I co-owned and worked in Diesel repair, SERVICE and parts for 22 years so I am knowledgeable and know that humor also goes a long way. Mike White Ford certainly does not go that extra mile.

Empleados con los que trabajó

Service Advisor

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SAMUEL H.

Spokane, WA

08/11/2021

Cliente Verificado

10

Categoría: Service

Service and new tires

Outstanding

Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/13/2021 02:08 PM

Samuel, thank you for the outstanding review! We're so glad that your service and tire experience went so well! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Service Advisor

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JOHN P.

Post Falls, ID

08/10/2021

Cliente Verificado

10

Categoría: Service

Very courteous and did excellent work

Well done thank you

Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/10/2021 01:22 PM

John, thank you for the excellent review! We're so glad that you had a smooth and successful service experience with us! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Service Advisor

Cliente verificado

Spirit Lake, ID

08/08/2021

Cliente Verificado

9

Categoría: Service

Just an oil change.

Friendly staff.
Good service.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/10/2021 10:52 AM

Anonymous, thank you for the 5 star review! We're so glad that your oil change was successful and that you enjoyed your interactions with our staff! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Service Advisor

Cliente verificado

Hayden, ID

08/07/2021

Cliente Verificado

10

Categoría: Service

Routine Maintanence

Once again the service staff at Mike White ford were great. Got me in for the routine maintenance and actually took less time than originally quoted. Will be back next month for the next oil change!

Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/10/2021 10:51 AM

Anonymous, thank you for the 5 star review! We're so glad that our service team was able to take care of your vehicle even faster than anticipated! We'll see you next month! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Service Advisor

Cliente verificado

Hayden, ID

08/07/2021

Cliente Verificado

9

Categoría: Service

Friendly service

After an oil change, i needed a few pointers on a couple of the high tech features on our still new to us Explorer purchased a few months ago. They were more than happy to help demonstrate how to set things up. Always friendly staff!

Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/10/2021 10:51 AM

Anonymous, thank you for the great review! There are so many features on vehicles nowadays that we're always finding new and exciting features! We're always happy to show our customers because we love the vehicles so much! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Service Advisor

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SEAN B.

Spirit Lake, ID

08/06/2021

Cliente Verificado

Categoría: Service

Exemplary Service!

Gary Bower was so awesome and friendly when I purchased my used car. I got the best car for for the best price for me. The whole team made it the best car purchase experience I have ever had.
Had my LOF done today free of charge and it was done under one hour while I enjoyed coffee in the showroom.
Thank you.

Recomendado

Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/10/2021 10:50 AM

Sean, thank you for the exemplary review! We're so glad that you had such a stellar experience with Gary and the whole team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Service Advisor

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HANK N.

Rathdrum, ID

Ford Super Duty F-250 SRW

08/05/2021

Cliente Verificado

Categoría: Service

5,000 mile service.

Timely, efficient and reasonably priced service.
Friendly and professional staff.

Recomendado

Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/10/2021 09:37 AM

Hank, thank you for the 5 star review! We're so glad that your 5,000 mile service went so smoothly and efficiently! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Service Advisor

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MARSHA P.

Coulee Dam, WA

Toyota Tundra 4WD

08/05/2021

Cliente Verificado

Categoría: Service

Great service

Great customer service always friendly

Recomendado

Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/10/2021 09:37 AM

Marsha, thank you for the great review! We're so glad that you enjoy spending time with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Service Advisor

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REX C.

Dalton Gardens, ID

08/04/2021

Cliente Verificado

Categoría: Service

Tires

Great experience on new tire purchase. It was a seamless process.

Recomendado

Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/04/2021 02:14 PM

Rex, thank you for the 5 star review! We're so glad that you had such a smooth and seamless process for your tire purchase! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Service Advisor

Cliente verificado

Coeur D Alene, ID

07/31/2021

Cliente Verificado

Categoría: Service

Wonderful service department, Cole is great!

Cole in service is great, your lucky to have him

Recomendado

Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/04/2021 02:03 PM

Anonymous, thank you for the wonderful review! We're so glad that you had such a great experience with Cole! We'll be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Service Advisor

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