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SureCritic / Concesionario Hyundai / Parkway Hyundai of Wilmington / CHRISTOPHER BRUNK DEEN
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CHRISTOPHER BRUNK DEEN

Parkway Hyundai of Wilmington
Certified Master Hyundai Service Advisor with 10 years experience
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1150 reviews)
90

Reseñas de CHRISTOPHER BRUNK DEEN

SR
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Steven R.
Leland, NC
2016 Hyundai Sonata
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
03/08/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
5
Categoría: Service
great service but go elsewhere for routine needs
great service but go elsewhere for routine needs
BRETT L., Service Manager de Parkway Hyundai of Wilmington respondió el 03/08/2022 11:42 AM

Hi,
Thanks for the feedback. Sorry you found the website a disappointment. Would you like a call back?

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
JK
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Jonathan K.
Wilmington, NC
2016 Hyundai Sonata
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
02/28/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
0
Categoría: Service
Never again
After personally calling 3 separate times to confirm my 9am apt was set for an oil change in addition to assessing my check engine light and fixing the recall, I still walked and was told the apt was just for my oil change. After waiting for my car all day I texted the provided number and recieved no response. Then was called and told my car would not be ready until the following morning. The reason given being that they did not start on the car until after lunch and we’re unaware of the engine light and recall. Only after a lengthy conversation we’re they convinced to ensure my car would be ready by closing. Then when picking up my car, I asked a question and was made to feel stupid by the employee as if the answer was obvious. The notorious awful car guy honestly. I will say the job was completed so that’s good, but I would never recommend this dealer to anyone. I loved my dealership back in Raleigh and it is honestly worth the 2 hour drive to get my service done there. Completely unacceptable service.
BRETT L., Service Manager de Parkway Hyundai of Wilmington respondió el 02/28/2022 12:56 PM

Hello,
Thanks for filling out the survey. Sounds like we may have dropped the ball on this. We know your time is very important to you and we are sorry this happend. I would like to reach out to you and figure out what went wrong. When would be a good time to call? 

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
CP
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Christopher P.
Whiteville, NC
2020 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/28/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Always a good experience
Customer service that shows they care and quality repairs.
SYDNEY B. de Parkway Hyundai of Wilmington respondió el 02/28/2022 08:39 AM

Thank you for the 5 star review. We always appreciate positive feedback from our customers! 

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
Cliente verificado
Wilmington, NC
2020 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/26/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great service!
Friendly and knowledgeable staff
SYDNEY B. de Parkway Hyundai of Wilmington respondió el 02/28/2022 08:37 AM

Thank you for the 5 stars review. Friendly, efficient is what you get when you come to Parkway Hyundai! 

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
PF
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Pamela F.
Wilmington, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/24/2022
10
Categoría: Service
Always great!
Wonderful ,knowledgeable!
SYDNEY B. de Parkway Hyundai of Wilmington respondió el 02/25/2022 09:19 AM

Thank you for the 5 star review. We always appreciate positive feedback from our customers! 

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
RF
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Richard F.
Wilmington, NC
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/24/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
100%
Great service!
SYDNEY B. de Parkway Hyundai of Wilmington respondió el 02/25/2022 09:18 AM

Thank you for the 5 star review. We appreciate you coming to our dealership! 

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
Cliente verificado
Wilmington, NC
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/05/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
Always amazing service!
HELEN C. de Parkway Hyundai of Wilmington respondió el 02/07/2022 08:01 AM

Thank you for the 5 star review. Treating our customers to excellent service is always priority! We are so glad your experience here was a positive one! 

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
Cliente verificado
Southport, NC
2015 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/03/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Outstanding Service
I am always pleased with the service that Parkway Hyundai provides. The work is completed in a timely fashion. I trust the personnel that I have dealt with over the past 10 years and will continue to use them and purchase vehicles from them. Chris Deen, my service advisor, always provides me with honest assessments as to what needs to be done to keep my vehicle in great running condition. I highly recommend this dealership.
HELEN C. de Parkway Hyundai of Wilmington respondió el 02/04/2022 12:35 PM

Thank you so much for the great review! Treating our customers to excellent services is always our priority. We are grateful to have you as parts of our Parkway family. We look forward in seeing you at your next service! 

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
WR
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William R.
Supply, NC
2021 Hyundai Santa Fe
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/02/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
My experience w
Happy with overall service. Just take a long time to get Appointments for service
BRETT L., Service Manager de Parkway Hyundai of Wilmington respondió el 02/15/2022 05:21 AM

Thanks for your response. 
We understand your frustration with appointment times. We had a time period between Christmas with an outbreak of illnesses in our work crew. We are now getting back to a normal work schedule. Thanks for being patience.

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
JM
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John And M.
Leland, NC
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/26/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Trustworthy Service
It is refreshing to have a business that places their clients' needs for work that is complete, thorough and dependable. They make every effort that any issues are explained, methods to resolve "it" and completion is effected.
HELEN C. de Parkway Hyundai of Wilmington respondió el 01/26/2022 08:02 AM

Thank you so much for the great review. When our customers leave here happy, that makes us happy! We look forward to seeing you at your next service! 

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
KW
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Kelli W.
Wilmington, NC
2011 Hyundai Equus
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/25/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Service advisor Chris is Awesome!!!
I was scheduled for the day it was supposed to be an ice storm. I canceled my online appt and then changed my mind. They were able to still get me in for service that day. Thank you Chris & the young lady at the desk next to him. I'm so sorry I don't remember her name. Please forgive me.
HELEN C. de Parkway Hyundai of Wilmington respondió el 01/26/2022 08:00 AM

Thank you so much for the great review. Here at Parkway Hyundai, customers satisfaction is our number one priority! 

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
MS
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Marshall S.
Winnabow, NC
2017 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/22/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Scheduled service
An exceptional service experience from beginning to end. Chris was ready for me when I walked in, and kept me updated every step of the way, recommending replacement of wear parts that I wouldn’t have thought to ask for. I was in and out in far less time than was budgeted for this call, and the visit cost me half of what I expected because no unnecessary work was done.
BRETT L., Service Manager de Parkway Hyundai of Wilmington respondió el 12/22/2021 09:11 AM

Thanks for the comments. I agree, Chris is a great asset to Parkway. 
We look forward to seeing you in the future.

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
WM
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William M.
North Myrtle Beach, SC
2014 Hyundai Equus
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/21/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Outstanding customer service!!
Service Rep Chris Deen always makes sure all issues have been addressed.
HELEN C. de Parkway Hyundai of Wilmington respondió el 12/28/2021 07:20 AM

Thank you for the 5 star review. Treating our customers to excellent service is always our priority!

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
DC
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Donna C.
Surf City, NC
2021 Hyundai Santa Fe Hev
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/30/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
A very positive experience.
This was the best experience I have ever had getting maintenance on a car. the staff was helpful, informative and very friendly.
HELEN C. de Parkway Hyundai of Wilmington respondió el 12/06/2021 08:43 AM

Thank you for the 5 star review. Friendly, efficient is what you get when you come to Parkway Hyundai! 

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
GM
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Gwendolyn M.
Wilmington, NC
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/24/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
great
I was very Satisfied with the service and Chris Dean is a great asset to your Business
HELEN C. de Parkway Hyundai of Wilmington respondió el 11/30/2021 11:46 AM

Thank you for the 5 star review. Your feedback will help us improve in the future! 

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
Cliente verificado
Leland, NC
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/22/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great customer service
Great customer service
HELEN C. de Parkway Hyundai of Wilmington respondió el 11/26/2021 06:46 AM

Thank you for the 5 star review. We always appreciate positive feedback from our customers! 

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
PG
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Paula G.
Wilmington, NC
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/16/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Service Department -great service
From checking in to getting my car back everyone I encountered that assist me was very helpful and pleasant. I had a great 'causal conversation' with the employee that assist me; we had a few laughs as well.
BRETT L., Service Manager de Parkway Hyundai of Wilmington respondió el 11/17/2021 03:59 AM

Hi,
Thanks for the positive feedback. We look forward to working with you again.

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
Cliente verificado
Wilmington, NC
2017 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/08/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Oil change
Good service, reasonably priced. Didn't have to wait to long. Would recommend getting your Hyundai serviced at this dealership.
HELEN C. de Parkway Hyundai of Wilmington respondió el 11/09/2021 11:35 AM

Thank you for the 5 star review. We always appreciate positive feedback from our customers! 

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
RM
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Ronald M.
Leland, NC
2015 Hyundai Azera
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/07/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Fast efficient and knowledgeable
Always greeted by friendly staff.
They always throughly heck your vehicle
No overselling, offer only what you really need, Very fair prices for service performed
HELEN C. de Parkway Hyundai of Wilmington respondió el 11/08/2021 12:18 PM

Thank you for the 5 stars. Friendly, efficient service is what you get when you come to Parkway Hyundai!  

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
LH
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Lisa H.
Winnabow, NC
2015 Hyundai Sonata
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/29/2021
cliente verificadoCliente Verificado
5
Categoría: Service
Service with Chris Deen was excellent
Every time I went to parkway Chris Deen help me every step of the way he worked with me and done everything that he possibly could do
Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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