CAEL CALDWELL

Cliente verificado

Salt Lake City, UT

2017 Hyundai Tucson

06/23/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Best service dept. ever!

They are right there when I pull up , listen to whatever I need, pull up my service record, and discuss everything with me . They keep my car running wonderful.

Recomendado

SERVICE C. de Murdock Hyundai Lindon respondió el 06/24/2019 06:30 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó

Mihnea D.

Orem, UT

2013 Hyundai Accent

06/19/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Kale is the man!

Loved interacting with Kale he is super professional!

Recomendado

SERVICE C. de Murdock Hyundai Lindon respondió el 06/19/2019 03:30 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó

Cliente verificado

Orem, UT

06/19/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great waiting area

Even though it may take a little longer for service then I’d like the popcorn and soda are always nice! Also they were serving ice cream when I came in!

Recomendado

SERVICE C. de Murdock Hyundai Lindon respondió el 06/19/2019 03:30 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó

Gordon C.

Orem, UT

2015 Hyundai Sonata

06/19/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Hyundai is a great company

Love my car and getting it serviced at your dealership

Recomendado

SERVICE C. de Murdock Hyundai Lindon respondió el 06/19/2019 03:30 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó

Bruce L.

Orem, UT

2016 Hyundai Sonata Hyb

ReScore Reseña™

06/18/2019

Cliente Verificado

Categoría: Service

Hyundai is a very good car with an industry best Warranty

See previous review

Recomendado

Empleados con los que trabajó

Bruce L.

Orem, UT

2016 Hyundai Sonata Hyb

ReScore Reseña™

06/18/2019

Cliente Verificado

Categoría: Service

Hyundai is a very good car with an industry best Warranty

See previous review

Recomendado

Reseña Original

06/16/2019

Tipo de Servicio: Maintenance

Categoría: Service

Long wait time

I’ve already given it. I would caution a friend about wait time for service.

Recomendado

SERVICE C. de Murdock Hyundai Lindon respondió el 06/17/2019 10:34 AM

Bruce,

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid the troubles in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

SHAWN M. de Murdock Hyundai Lindon respondió el 06/17/2019 02:16 PM

Thank you for speaking with me on the phone Bruce, I appreciate your time. I will be sending the rescore shortly.

Empleados con los que trabajó

Cliente verificado

Lehi, UT

2018 Hyundai Santa Fe

06/14/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Recomendado

SERVICE C. de Murdock Hyundai Lindon respondió el 06/15/2019 03:17 PM

Dear Guest,
Thank you so much for taking the time to respond to our survey! We're happy to hear that you had a positive experience with us at your last visit. We look foward to helping out again in the future.
-Shawn Miller, Service Manager

Empleados con los que trabajó

Ronnie S.

Spanish Fork, UT

2011 Hyundai Santa Fe

06/14/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Sales is Awesome. Maintenance has issues.

We have always had a good sales experience there. The Maintenance staff is nice and helpful. We had a repair that took 4 times to get right. We were treated well, but that was too many visits for a single issue. The person we called to check status on the car did a poor job of communicating with the person in charge of the repair. In person is fine. Terrible over the phone.

Recomendado

SERVICE C. de Murdock Hyundai Lindon respondió el 06/15/2019 03:40 PM

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid the troubles in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

JOSEPH H M., Customer Care Manager de Murdock Hyundai Lindon respondió el 06/17/2019 05:01 PM

Ronnie,

We spoke with your wife today and we apologize for the re-ordering of parts. Once we got into the job and fixed the initial broken component, it appeared there was another part that needed replacing so we had to order another to ensure your door locks worked properly. We have passed on your review to the Service Manager and we will use this feedback to improve.

Joseph Macedone
Customer Care Manager
801-226-8194

Empleados con los que trabajó

Eddie F.

Cedar Hills, UT

06/11/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent service

Son los mejores!!!

Recomendado

SERVICE C. de Murdock Hyundai Lindon respondió el 06/14/2019 06:11 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó

Marilyn P.

Saratoga Springs, UT

2015 Hyundai Sonata

06/10/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Always pleased with my service here!!!

Excellent service by competent people. Very friendly staff!!! Very impressed with all of my interactions with this place.

Recomendado

SERVICE C. de Murdock Hyundai Lindon respondió el 06/10/2019 04:57 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó

Cliente verificado

Orem, UT

ReScore Reseña™

06/07/2019

Cliente Verificado

Categoría: Service

Cael was great

Wasn't happy with grease on my door jam from the mechanic, Cael called and resolved it.

Recomendado

Empleados con los que trabajó

Marvin A.

Orem, UT

2017 Hyundai Elantra

06/04/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

qUICK SERVICE AND CARING PERSONEL.

Willing to help in every way to help us. We are older and they make every effort to make it as easy as possible for us.

Recomendado

SERVICE C. de Murdock Hyundai Lindon respondió el 06/05/2019 04:32 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó

Cliente verificado

Orem, UT

ReScore Reseña™

06/07/2019

Cliente Verificado

Categoría: Service

Cael was great

Wasn't happy with grease on my door jam from the mechanic, Cael called and resolved it.

Recomendado

Reseña Original

06/04/2019

Tipo de Servicio: Maintenance

Categoría: Service

Service

Service is good, communication on this case was good. I keep my car immaculate, it's washed twice a week and I don't scuff my doors or door jams when getting in/out of my car, yet the tech doing my oil changes seems to put his greasy boot on the plastic door jam piece and it leaves grease and oil EVERY TIME.

Next time I will have the service manager clean it up and if scuffed replace it.

Recomendado

SERVICE C. de Murdock Hyundai Lindon respondió el 06/06/2019 06:38 AM

Dear Guest,

I am very sorry to hear about your recent experience with us! Your car is very important to us and I am very sorry that we have not been treating it as such when you come in for service. Please watch for communication from me or an assistant service manager as we contact you for more information about your experience and how we can make things right for you. Thank you for your feedback.

Shawn Miller, Service Manager

Empleados con los que trabajó

Cliente verificado

Spanish Fork, UT

2017 Hyundai Santa Fe S

05/31/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Go murdock!

Love the workers and the great service, they live by their no regrets motto and stick to it!

Recomendado

SERVICE C. de Murdock Hyundai Lindon respondió el 06/01/2019 10:29 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó

Jeff W.

Springville, UT

2013 Hyundai Sonata

05/29/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Will be back.

Pleased with the service. We will be back!

Recomendado

SERVICE C. de Murdock Hyundai Lindon respondió el 05/29/2019 05:34 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó

Crystal L.

Fairview, UT

2019 Hyundai Elantra

05/28/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Wouldn't go anywhere else

We continue to have the best service Everytime we come. We usually work with Kevin but we had Cael this last time and he was just as awesome on getting us taken care of.

Recomendado

SERVICE C. de Murdock Hyundai Lindon respondió el 05/29/2019 05:35 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó

Jerome B.

Mapleton, UT

2018 Hyundai Elantra

05/20/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

on time completion estimates

person who serviced our vehicle did and excellent job

Recomendado

SERVICE C. de Murdock Hyundai Lindon respondió el 05/22/2019 11:09 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó