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CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(350 reviews)
79

Reseñas de CAEL CALDWELL

Cliente verificado
Springville, UT
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/23/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Awesome service.
Awesome fast service, friendly people.
Recomendado
SHAWN M. de Murdock Hyundai Lindon respondió el 04/23/2019 06:51 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó
CC
CAEL CALDWELL
Assistant Service Manager
Cliente verificado
Eagle Mountain, UT
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/22/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good
Things were good.
Recomendado
SHAWN M. de Murdock Hyundai Lindon respondió el 04/22/2019 01:02 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó
CC
CAEL CALDWELL
Assistant Service Manager
KG
gravatar
Karl G.
Provo, UT
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/19/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly. Give all information I need. Quick
All staff we have had contact with give great customer service. They are knowledgeable and friendly. Love the popcorn and soda in the waiting lounge
Recomendado
SHAWN M. de Murdock Hyundai Lindon respondió el 04/19/2019 04:27 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó
CC
CAEL CALDWELL
Assistant Service Manager
RC
gravatar
Robert C.
Nephi, UT
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/19/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Customer service is great and the servi e advisor Cael is very knowledgeable and pleasant to work with
See above comment
Recomendado
SHAWN M. de Murdock Hyundai Lindon respondió el 04/19/2019 04:25 PM

I'm glad to hear that your interactions with our team have been satisfactory. Our goal is make you feel comfortable and at ease in our dealership and work hard to make it so. We hope you will keep trusting us with your vehicle and we look forward to seeing you again.
Thanks
Shawn Miller (Service Manager)

Empleados con los que trabajó
CC
CAEL CALDWELL
Assistant Service Manager
Cliente verificado
Spanish Fork, UT
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/14/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Everything was as expected
Cael was very knowledgeable about the concern I was having and how we were going to take care of the problem. Somehow I always end up with the same tech doing the work, he is always so clean and does amazing work!
Recomendado
SHAWN M. de Murdock Hyundai Lindon respondió el 04/15/2019 02:35 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó
CC
CAEL CALDWELL
Assistant Service Manager
AM
gravatar
Annette M.
Spanish Fork, UT
2011 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/12/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly very helpful
The service department was very friendly and helpful.
Recomendado
SHAWN M. de Murdock Hyundai Lindon respondió el 04/13/2019 02:34 PM

Hi Annette,
We're so happy to hear that you had a positive experience with us at your last visit!  We hope to be able to help out again for any future service you may need. Have a great day!
-Shawn Miller, Service Manager

Empleados con los que trabajó
CC
CAEL CALDWELL
Assistant Service Manager
JS
gravatar
Jonathon S.
UT
2012 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/12/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very friendly
Seems like they know what they are doing and very friendly
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 04/12/2019 06:32 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó
CC
CAEL CALDWELL
Assistant Service Manager
Cliente verificado
Orem, UT
2016 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/10/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Friendly and Helpful
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 04/10/2019 02:41 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó
CC
CAEL CALDWELL
Assistant Service Manager
Cliente verificado
Cedar Hills, UT
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/10/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quick
They had my oil change done before I knew it
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 04/10/2019 02:51 PM

Thankyou for the 5 star review! We truly appreciate your service and we always try our  best to make your visit a pleasant experience. If you have any questions or concerns please feel free to call us. We appreciate you and thanks again!
--Shawn Miller

Service Manager

Empleados con los que trabajó
CC
CAEL CALDWELL
Assistant Service Manager
Cliente verificado
Springville, UT
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/09/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
9
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 04/10/2019 04:37 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó
CC
CAEL CALDWELL
Assistant Service Manager
ML
gravatar
Michael L.
Eagle Mountain, UT
2014 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/09/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service department!
Every time I’ve brought my car in to be serviced I’ve always been treated with “5 star service” great company, keep it up
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 04/10/2019 04:37 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó
CC
CAEL CALDWELL
Assistant Service Manager
Cliente verificado
Orem, UT
2012 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/09/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Long wait times but great service
Takes a little longer than most places but for a dealership great service people
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 04/10/2019 03:32 PM

We are very sorry for the long wait times. With the weather getting a little warmer out, business has been getting busier.  We do appreciate the awsome rating and the 5 stars. We are always trying our best to  meet the needs of the customers, sometimes taking a little bit longer than expected and we apologize for that. If you have any concerns or questions please feel free to call us or stop by our dealership anytime during normal business hours.
-Shawn Miller
Service Manager

Empleados con los que trabajó
CC
CAEL CALDWELL
Assistant Service Manager
DD
gravatar
Dana D.
Springville, UT
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/09/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
terrific staff
Everybody here is very friendly and attentive. Nice cozy atmosphere and the popcorn is not bad either. :-)
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 04/10/2019 04:38 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó
CC
CAEL CALDWELL
Assistant Service Manager
Cliente verificado
Lindon, UT
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/09/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good
Helpful people
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 04/10/2019 04:38 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó
CC
CAEL CALDWELL
Assistant Service Manager
Cliente verificado
Orem, UT
2017 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/07/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
Always looking out for you when you need help and lots of options if you aren’t able to stay and wait for the repairs. Friendly environment as well
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 04/08/2019 05:13 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó
CC
CAEL CALDWELL
Assistant Service Manager
JB
gravatar
Jonpaul B.
Provo, UT
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/05/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fast!
In and out. The lobby rocks to wait in...
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 04/05/2019 05:48 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager
Empleados con los que trabajó
CC
CAEL CALDWELL
Assistant Service Manager
DA
gravatar
Devri A.
UT
2016 Hyundai Elantra
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
04/02/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Hyundai sucks
They were supposed to replace my air filter. they said they did and i thought everything was fine. but this last oil change appointment they told me there was no air filter in my car. no one else has touched my car except hyundai. so someone messed up and forgot to put in the filter
No Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 04/02/2019 04:12 PM

Devri,

I am very sorry to hear about your recent experience. Our goal is to give you the very best service with every visit. I am very sorry that we did not live up to our standards in your recent visits with us. I would like to hear more about your experience and learn how we can make it right for you. Please look for communication from me or one of my assistant service managers very soon. Thank you for your feedback.

Shawn Miller, Service Manager

Empleados con los que trabajó
CC
CAEL CALDWELL
Assistant Service Manager
Cliente verificado
Springville, UT
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/29/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service appointment
Always friendly and helpful.
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 03/29/2019 01:17 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó
CC
CAEL CALDWELL
Assistant Service Manager
JE
gravatar
Julie E.
Mapleton, UT
2017 Hyundai Santa Fe S
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/28/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Julie
The service and people are excellent. Just wish the wait time wasn't so long.
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 03/28/2019 07:19 PM

I'm glad your service experience was to your liking, and I apologize for the wait time. We take your comments very seriously and try to improve to the best of our abilities. We hope you will continue to trust us with the care of your vehicle.
We hope to see you again.
Thanks
Shawn Miller (Service Manager)

Empleados con los que trabajó
CC
CAEL CALDWELL
Assistant Service Manager
MW
gravatar
Maureen W.
Orem, UT
2011 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/26/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Love Murdock and their staff!
Great place to buy a car and will continue to service my car with them
Recomendado
SHAWN M. de Murdock Hyundai Lindon respondió el 03/27/2019 02:31 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó
CC
CAEL CALDWELL
Assistant Service Manager
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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