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BP

BILLY POPE

Eckert Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(298 reviews)
81

Reseñas de BILLY POPE

SW
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Sandra W.
Denton, TX
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/25/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Couldn't be Better
Service on my vehicle was perfect. Absolutely no problems.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/25/2019 04:08 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
BP
BILLY POPE
SS
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Sharon S.
Denton, TX
2012 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/20/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Customer service is great.
Customer Service workers are very kind and courteous.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/21/2019 06:23 AM

Thank you so much for the kind words ma'am.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
BP
BILLY POPE
Cliente verificado
Lewisville, TX
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/20/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Convenience and dependability
Convenience and dependability
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/21/2019 06:22 AM

Thank you so much for your great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
BP
BILLY POPE
JS
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Jon S.
Flower Mound, TX
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/19/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
they always have my best interest as a customer t heart
My family and I have bought 7 cars from Eckhert- That says it all - terrific folks! Very family oriented!
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/20/2019 06:16 AM

Thank you so much for the fantastic survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
BP
BILLY POPE
TW
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Theresa W.
Denton, TX
2011 Hyundai Veracruz
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/18/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Friendly and helpful! And timely, too!
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/19/2019 05:38 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
BP
BILLY POPE
MM
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Mark M.
Denton, TX
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/18/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great experience on my Sonata service!
Friendly and courteous staff who kept me informed during my repair process! Thank you very much Billy and ECKERT!
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/18/2019 11:02 AM

Thank you Mr. Mullens

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
DS
DAVID SHIPLETT
BP
BILLY POPE
Cliente verificado
Lewisville, TX
2011 Hyundai Sonata
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
09/16/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Could be better
Non at this moment
No Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/17/2019 08:18 AM

Mr. Medina,

   I apologize sir what happened? I am sorry Hyundai grades us on a 5 star rating were anything under 4 stars means we did a terrible job, let me know what we could have done better please.

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 10/27/2019 03:13 PM

  I apologize for any concerns sir. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take sir.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JC
JAIME CHEVEZ
BP
BILLY POPE
JM
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Joy M.
Denton, TX
2014 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/13/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Super friendly and caring Dealership
This is my second trip for routine maintenance. The staff are super friendly and don't try to up sell you on repairs and parts you don't need. They attend to your needs and answer questions. A nice and quiet waiting room with wi-fi is available with snack machines and coffee too. Makes waiting for your vehicle comfortable.
Eckert Hyundai in Denton will be recommended by me to others for sure.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/13/2019 02:40 PM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
RP
ROBIN PETERSON
BP
BILLY POPE
DM
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Darrel M.
Denton, TX
2014 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/13/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
The service department is quick and efficent
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/13/2019 08:46 AM

Thank you sir

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
BP
BILLY POPE
Cliente verificado
Flower Mound, TX
2017 Hyundai Elantra
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/12/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Not sure if i missed something important
I called & explained I had received an email saying I was passed due for service AND I was 700 miles from needing an oil change. I explained I had just come back from a 2,500 mile road trip. I told her I "thought" the email said 25,000 maintenance and I was at about 24,000 now. She said she didn't understand why I would get that email because I didn't need to take it in until 30,000 miles so she just made an oil change appointment. I wasn't able to check my email until I got home from getting the oil change. The email said 22,500. Which means I need to call back and see if I need to bring it in again. If I need a 22,500 check, I don't understand why they didn't check my records to see I hadn't had that yet. I've had a Honda. The communication by mail, email, and at the service department always knew what I needed and made it so easy not to miss a beat. Other than that, Everyone was nice and oil change was done quickly.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/13/2019 08:45 AM

First i apologize, it is our responsibility to check your history and guide you correct direction. i will get with my staff and explain how i want this being done going forward. i am sorry for the confusion

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
BP
BILLY POPE
Cliente verificado
Coppell, TX
2019 Hyundai Santa Fe
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
09/11/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service OK, nothing outstanding
Took car in for first oil change and told them to check everything because going on a trip.
Oil cap was put on loosely and therefore I had an oil leak. Spent a day of vacation taking
it to a dealership in the area where I was just to find out cap was loose. But they were
very very attentive at the Aurora, CO dealership...took me in ASAP, found the problem
and capped off my oil at no charge. I am hoping that the Eckert Hyundai will do a better
job net time.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/12/2019 06:47 AM

Ms. Malzahn,

  I am truly sorry this happened, when you return on you next visit i will take care of your service needs. It is not our intention at all for you to have a bad experience. I am so sorry.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
BP
BILLY POPE
MB
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Michael B.
Flower Mound, TX
2016 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/11/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
9/9 Oil Change
Fast, friendly and efficient
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/12/2019 08:44 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
BP
BILLY POPE
NM
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Nelson M.
Denton, TX
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/08/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service!
Eckert Hyundai always does a great service on my 2013 Hyundai Sonata. I haven't had any issues with them in the two years I have been servicing my sonata there.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/09/2019 06:50 AM

Thank you so much for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JC
JAIME CHEVEZ
BP
BILLY POPE
Cliente verificado
Carrollton, TX
2015 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/03/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
Always get great service at Eckert.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/04/2019 06:17 AM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
DH
DYLAN HULME
BP
BILLY POPE
RK
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Robert K.
Denton, TX
2012 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/03/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quick efficient response.
My need this time was fairly small, but the service team was prompt, efficient, and courteous. They started on it when I arrived and had quickly finished the job.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/03/2019 03:28 PM

Thank you Mr. Krause

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
DS
DAVID SHIPLETT
BP
BILLY POPE
MP
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Martha P.
Sanger, TX
2012 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/02/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
My Accent's battery went dead on a Monday morning. I got it 'jumped" and went straight to Eckert's for a new battery. Within an hour they had me back on the road. Thank you SO MUCH!
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/03/2019 09:45 AM

Thank you so much for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
BP
BILLY POPE
NB
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Nancy B.
Ponder, TX
2017 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/30/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service supervisor
Don the service supervisor was great
Can't say much about the first person I talk to
It was my 3rd visit due to a recall. Billy was making very difficult and stressful. Veh broke down for the second time after recall. Then I spoke with don
All ended well thanks to don
Hopefully will not have anymore problem s
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 08/31/2019 09:01 AM

Thank you for the gracious comments.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
RP
ROBIN PETERSON
BP
BILLY POPE
Cliente verificado
Lewisville, TX
2016 Hyundai Elantra
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
08/30/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Below average
Bad experience
No Recomendado
Empleados con los que trabajó
BP
BILLY POPE
DG
gravatar
David G.
Denton, TX
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/29/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
easy, convenient, and great service!
they got my car in and out very fast. once I talked to them on the phone, everything was set and they took care of the problem easy, breezy.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 08/31/2019 09:02 AM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
BP
BILLY POPE
PB
gravatar
Pablo B.
Lewisville, TX
2014 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/29/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service!
Excellent costumer service.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 08/29/2019 11:33 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JC
JAIME CHEVEZ
BP
BILLY POPE
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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