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BRAD DEAN

St. Charles Hyundai
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(1492 reviews)
76

Reseñas de BRAD DEAN

Cliente verificado
Weldon Spring, MO
2020 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/04/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Good and friendly service
Convenient and service area is nice
Empleados con los que trabajó
BD
BRAD DEAN
LB
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Lisa B.
O Fallon, MO
2020 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/22/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Amazing customer service
I had an emergency and needed to drop off my car. I am in the middle of moving. The person that checked me in let me know that I would have to wait and that you do not offer loaner cars. He also said it would be at least 3 hours. I had already had a rough day and hearing that was very upsetting to me. The young man seem to have very little experience dealing with customers and he definitely had no compassion for my situation. I believe at one point I said just do whatever you need to do I just need my car fixed. He looked at me and said well then it’ll be 159 for a diagnostic check. I looked at him and said my car is less than two years old with very little mileage. This is also the fourth car I’ve bought from this dealership and didn’t appreciate how he was dealing with me. I told him I needed a manager right away. That’s when he called over Brad. I was relieved to see him as I have worked with him before. He was very apologetic and understanding. I explained my situation and I also told him that the young man prior to me wanted to charge me for a diagnostic check and then he had also informed me that the mechanics were all at lunch. Brad said give me a minute let me go see what I can do. He came back he said he was gonna get me in right away he had spoke to the service manager. About an hour later Brad came back out to keep me informed as to what was going on. He also apologized again for how I was treated earlier. He said the young man I was dealing with was fairly new and he did talk to him about how to do things a little different. Brad recognized me from coming in over the years and it was nice to have a friendly face. The repair itself took close to 2 1/2 hours. The huge difference there was Brad kept me informed along the way and I felt like I was a priority. Once my car was completed he explained that I got a new battery no charge, since it was still under warranty. I told him that I wish I was able to give him a hug that’s how excited I was to just have my car fixed so that I can continue moving. Finally I took a card of his and I told him from now on I will request him. He said if I needed anything his phone number was on there including a cell phone. He told me to call anytime. All I can say as a someone who’s been in retail management for 15 years you were lucky to have such a person working for you. Kudos to Brad.
Empleados con los que trabajó
BD
BRAD DEAN
JM
JOHN MEYER
JW
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Jerry W.
Lake Saint Louis, MO
2010 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/15/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Trustworthy Service Department
I have had my vehicle serviced here since purchased over 10 years ago. I keep coming back because of their good service.

However, because of a vehicle purchase experience there, I would never purchase a vehicle there and advise everyone I know to avoid their new car department.
Empleados con los que trabajó
BD
BRAD DEAN
DM
DON MCELREA
BF
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Bethea F.
Saint Charles, MO
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/14/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
great
It was better than great
Empleados con los que trabajó
BD
BRAD DEAN
DM
DON MCELREA
Cliente verificado
Weldon Spring, MO
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/03/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Staff communicates well with customer, they are timely and efficient
Staff keeps me apprised of the progress of the work involved, they helped me get an appointment as soon as possible to get the recall work done
Empleados con los que trabajó
BD
BRAD DEAN
RB
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Ruth B.
O'Fallon, MO
2020 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/21/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great service and customer experience!
From check in, to confirming issues, honoring a service warranty by the previous owner of my car for a free oil change and tire rotation, identifying a campaign for a part that I heard a thumping noise, excellent experience and trust of this team!
Empleados con los que trabajó
BD
BRAD DEAN
JH
JARED HENNING
Cliente verificado
Chesterfield, MO
2010 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/18/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great personnel, reliable service and time well spent.
Nothing more to add. Thanks.
Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
JM
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John M.
O Fallon, MO
2010 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/10/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Replaced tire sensor
Always work with Brad. Always works to provide an exceptional experience.
Empleados con los que trabajó
BD
BRAD DEAN
KD
KYLE E DAVIS
EK
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Edmond K.
Saint Peters, MO
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/02/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Brad is our go to service rep. Always takes care of us.
Brad’s customer service and professional and thorough knowledge of our vehicles is always impressive. A great service team there!
Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
LT
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Linda T.
Florissant, MO
2021 Hyundai Santa Fe
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/31/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Great work
They always get the the work done
Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
Cliente verificado
O'Fallon, MO
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/26/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
Great service as usual
Provided great customer service and mechanical service. Quick and reliable. Will continue to use.
Empleados con los que trabajó
BD
BRAD DEAN
JH
JARED HENNING
Cliente verificado
Florissant, MO
2021 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/22/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Service was quick and easy
Was early for my appointment but was worked in and the service was completed and in orderly fashion.
As first- time buyer I hadn't any expectations as how their service department worked. It worked well foe me.
Empleados con los que trabajó
BD
BRAD DEAN
FE
FRANK ELLIS
AP
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Antonio P.
Maryland Heights, MO
2021 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/20/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
The team at Hyundai was excellent
They really care about their customers and give them great deals !
Empleados con los que trabajó
BD
BRAD DEAN
LT
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Linda T.
Florissant, MO
2021 Hyundai Santa Fe
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/31/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Great work
They always get the the work done
Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/18/2022
Tipo de Servicio: Maintenance
10
Categoría: Service
Great job as always
As always you did a great job
Brad D. de St. Charles Hyundai respondió el 01/31/2022 08:07 AM

Thank you for the survey on your recent service, glad we could speak and resolve any issue from your appoitment in the service department. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
TF
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Tara F.
O Fallon, MO
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/12/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
Great service, they were fast and friendly.
JOSHUA H. de St. Charles Hyundai respondió el 01/13/2022 03:12 PM

Thank you for taking the time to fill out the survey and we are happy that we were able to provide you with a 5 star experience.  We know that no one is prefect and any information that would have made your experience any better with us, please feel free and email me back or give me a call.

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
(636)244-5147

Empleados con los que trabajó
BD
BRAD DEAN
FE
FRANK ELLIS
KV
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Kent V.
Winfield, MO
2008 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/11/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Maintenance
They were very friendly and knowledgeable of the service that needed to be done. Kent V
JOSHUA H. de St. Charles Hyundai respondió el 01/13/2022 03:12 PM

Thank you for taking the time to fill out the survey and we are happy that we were able to provide you with a 5 star experience.  We know that no one is prefect and any information that would have made your experience any better with us, please feel free and email me back or give me a call.

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
(636)244-5147

Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
Cliente verificado
Saint Charles, MO
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/10/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
St. Charles Hyundai
St. Charles Hyundai is wonderful!
JOSHUA H. de St. Charles Hyundai respondió el 01/10/2022 12:11 PM

Thank you for taking the time to fill out the survey and we are happy that we were able to provide you with a 5 star experience.  We know that no one is prefect and any information that would have made your experience any better with us, please feel free and email me back or give me a call.

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
(636)244-5147

Empleados con los que trabajó
BD
BRAD DEAN
JI
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James I.
Lake Saint Louis, MO
2021 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/06/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Recomendado
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
01/06/2022
Tipo de Servicio: Repair
8
Categoría: Service
Response to my eval was prompt and well done. Showing care for the customer and good communications.
I appreciate St. Charles Hyundai and Kelly Sullivan to take the time to respond to my comments and show me that customer service is important to the dealership. Thank you for communicating. I realize this is a very difficult time with COVID affecting staffing.

Change my rating to 5 stars please.
KELLY S. de St. Charles Hyundai respondió el 01/06/2022 12:58 PM

James,
Thank you for taking the time to talk to me today. I am so glad that Dennis is helping you with the radio situation.  As I mentioned on the phone, please feel free to reach out to me any time at 314-541-2285 if you have troubles reaching anyone or just need a direct contact. I'm happy to help in anyway.  Don't forget my hands are full with grandkids on Wednesdays, but I usually answer my phone most other days unless I'm out of cell service!  Happy New Year.
Kelly Sullivan

Empleados con los que trabajó
BD
BRAD DEAN
TL
TRAVIS J LONG
HC
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Holly C.
Saint Charles, MO
2016 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/03/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Pleasant and professional
Everyone was very nice and got my car done in a timely manner.
JOSHUA H. de St. Charles Hyundai respondió el 01/06/2022 01:56 PM

Thank you for taking the time to fill out the survey and we are happy that we were able to provide you with a 5 star experience.  We know that no one is prefect and any information that would have made your experience any better with us, please feel free and email me back or give me a call.

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
(636)244-5147

Empleados con los que trabajó
BD
BRAD DEAN
FE
FRANK ELLIS
FD
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Franklin D.
Saint Charles, MO
2017 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/29/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
always quick to service our Santa Fe Sport
love the service we get from HYUNDAI
Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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