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SureCritic / Concesionario Hyundai / Hyundai On Perryville / Bret Bokker
BB

Bret Bokker

Service Manager
Hyundai On Perryville
Calificación General
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(94 reviews)
67

Reseñas de Bret Bokker

JK
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Jennifer K.
Loves Park, IL
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/23/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Attention
Attention to detail
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 12/28/2020 06:57 AM

FANTASTIC , Thank you for the feedback from your recent visit with us here at HYUNDAI ON PERRYVILLE . We look forward to seeing you next time have a HAPPY NEW YEAR !!!!

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
BB
Bret Bokker
Service Manager
MT
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Mary T.
Watertown, WI
2021 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/16/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
I received Great Service at Hyundai on Perryville for my oil change. Very friendly and knowledgeable staff.
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 12/16/2020 01:35 PM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
BB
Bret Bokker
Service Manager
Cliente verificado
Rockford, IL
2020 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/04/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Love my car!
Love my car. Great service from buying to service needs.
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 12/07/2020 04:55 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
BB
Bret Bokker
Service Manager
Cliente verificado
Belvidere, IL
2012 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/26/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Overall Service
This was my first time owning a used Hyundai and getting service done at Hyundai on Perryville. Sebastian in service listened to everything I had to say about the history of the car prior to purchase, scheduled the appointment and was there to greet me when I arrived. During the course of servicing, he was very helpful, knowledgeable and thorough reviewing the all point inspection and the service performed on the car. The communication was great throughout the process and the dealer is less than 2-miles from my office. There's no need to get the car serviced anywhere else moving forward.
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 11/27/2020 05:12 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
BB
Bret Bokker
Service Manager
CF
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Catherine F.
Poplar Grove, IL
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/10/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Hyundai on Perryville
Great service!! Excellent work and friendly staff...i would highly recommend!!
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 11/10/2020 11:48 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
BB
Bret Bokker
Service Manager
Cliente verificado
Machesney Park, IL
2013 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/06/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
They are very friendly, prompt, and explain everything that needs to be done,
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 11/09/2020 05:04 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
BB
Bret Bokker
Service Manager
SK
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Steven K.
Rockford, IL
2019 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/02/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Family affair
We have purchased a total of 4 cars from our girl Pat Carter Keller. This is a great lady and she can get you into a car.
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 11/03/2020 05:39 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
BB
Bret Bokker
Service Manager
Cliente verificado
Rockford, IL
2011 Hyundai Santa Fe
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/19/2020
cliente verificadoCliente Verificado
Categoría: Service
Customer service
Friendly staff-good follow up
Recomendado
Empleados con los que trabajó
BB
Bret Bokker
Service Manager
Cliente verificado
Rockford, IL
2011 Hyundai Santa Fe
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/19/2020
cliente verificadoCliente Verificado
Categoría: Service
Customer service
Friendly staff-good follow up
Recomendado
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
10/11/2020
Tipo de Servicio: Maintenance
Categoría: Service
Repairs not completed
Cars need to be checked thoroughly before sending back to customers
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 10/19/2020 01:57 PM

Good Afternnon,
    Thanks for taking the time to talk with me and glad we were able to talk through it . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
BB
Bret Bokker
Service Manager
Cliente verificado
Dixon, IL
2019 Hyundai Ioniq Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/09/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The best technicians around!
The best techs I've ever seen!
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 10/09/2020 10:43 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
BB
Bret Bokker
Service Manager
JI
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Joselyn I.
Poplar Grove, IL
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/25/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Saved me $800+ in repair costs!
I had an on-going issue with the coils and spark plugs in my car. Luckily, two of the four were serviced under warranty, however, while still under warranty I kept having the same issues (car would shake/tremble and not advance when I hit the gas). I kept going back and calling but the dang engine light would turn off, so it was hard to get my car looked at while the light still remained on. Well, then my car’s warranty expired, and low and behold another coil/spark plug had to be replaced. When diagnosed it was recommended that I replace all 4 coils when two were just months old!! To do that it was going to cost me $800+ or to replace just the 3rd one that was misfiring, it would’ve been $400!! Luckily, Brett in service/repairs was willing to listen and offered to help! He ended up saving me $800+ and managed to change all 4 coils and spark plugs!! His customer service alone is a reason to keep coming back! Thank you again for all that you did, Brett!
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 09/25/2020 01:04 PM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
BB
Bret Bokker
Service Manager
DH
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Dorothy H.
Rockford, IL
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/19/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
the way the treat me
Because of the service I LOVE THE WAY THEY TREAT ME
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 09/22/2020 05:21 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
BB
Bret Bokker
Service Manager
Cliente verificado
Dixon, IL
2019 Hyundai Ioniq Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/02/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
AMAZING CUSTOMER SERVICE
All personal that I talked with were extremely nice and helpful. They all followed current covid rules and regulations.
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 09/02/2020 12:38 PM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
BB
Bret Bokker
Service Manager
SD
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Sharon D.
Kirkland, IL
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/21/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Ist Service Experience
Acceptable, but minor room for improvement
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 08/21/2020 08:16 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
BB
Bret Bokker
Service Manager
BM
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Barton M.
Loves Park, IL
2013 Hyundai Elantra
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
07/24/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
poor scheduling
oil change for 4 quarts of oil and a filter shouldn't be as pricey as your charges
No Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 07/27/2020 05:22 AM

Good Morning ,
     Thank you for the feedback from your recent visit here with us . I looked into your history on your last appoint and the reason why it was more expensive is you chose to put full synthetic in your vehicle . Which we are still competitive on, our standard synthetic blend is only $34.95 plus tax . Our on line scheduler will only allow you to select drop off only from 12 to 1, and i believe we tried calling to let you know we are not open from 12 to 1 .  sorry for the inconvenience we look forward to seeing you next time . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
BB
Bret Bokker
Service Manager
MM
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Michael M.
Rockford, IL
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/22/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Great service in a very short time.
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 07/22/2020 01:24 PM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
BB
Bret Bokker
Service Manager
Cliente verificado
Rockton, IL
2006 Hyundai Tucson
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/21/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Not great at listening to concerns
Specifically asked to have tires checked with oil change because thought could have a nail in tire, told tires fine, 2 days later tire warning light on, took to tire place instead and yes there is a screw visibly sticking out of the tire I told dealer I was concerned about.
No Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 07/21/2020 04:27 PM

Good afternoon , 

I do apologize about your visit with us at Hyundai On Perryville . I am out of the office this week , but I forward this to my team and follow up with them about this . Thank you 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
BB
Bret Bokker
Service Manager
CW
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Catherine W.
Poplar Grove, IL
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/05/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Fantastic customer service!
The entire customer service staff, sales and service team, at Anderson Hyundai on Perryville in Rockford, were outstanding!
Everyone was super friendly and efficient in all areas of business.
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 07/06/2020 05:13 AM

Thank you for the feedback from your recent visit here with us at Hyundai on Perryville . We appreciate the great review and look froward to seeing you next time .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Bret B., Service Manager de Hyundai On Perryville respondió el 07/06/2020 05:17 AM

Good Morning ,
      Thank you for your feedback from your recenet visit here with us at Hyundai On Perryville . AWESOME thank you for the review we apprecaite it very much . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
BB
Bret Bokker
Service Manager
JK
gravatar
Jennifer K.
Loves Park, IL
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/17/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
None
None
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 01/20/2020 04:26 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
BB
Bret Bokker
Service Manager
CH
gravatar
Corey H.
Rockford, IL
2013 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/17/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
AWSOME SERVICE
AWSOME SERVICE, AWSOME STAFF, AWSOME TECHS !!!!!
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 12/17/2019 05:08 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
BB
Bret Bokker
Service Manager
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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