ANDREW A MOELLER

Joe Machens Hyundai

Calificación General

4.8

(913 reviews)

90

Reseñas de ANDREW A MOELLER

Cliente verificado

Bosworth, MO

2017 Hyundai Elantra

ReScore Reseña™

09/30/2021

Cliente Verificado

10

Categoría: Service

Dedicated to Customer Service

After having some work done on my car there were a few issues. Andrew and other staff members worked to quickly find a resolution.

Reseña Original

09/10/2021

Tipo de Servicio: Repair

10

Categoría: Service

Theft

Hyundai has always given the best care and stayed in communication while servicing my vehicle. They give time to sort out payment arrangements and do not do additional work without consulting first.
The low rating is based on the condition I received my car, having mechanical errors that were not there before maintenance. As well as theft of items in my car during the time of repair - there needs to be more security or cameras to monitor vehicles on the lot. Hyundai did say they would reimburse for stolen items.

JUSTIN K., Service Manager de Joe Machens Hyundai respondió el 09/23/2021 05:16 AM

Thank you for your response. I am happy that we were able to address and correct all of your concerns.

Justin Kertz
Service Manager
Joe Machens Hyundai

Empleados con los que trabajó

ANDREW A MOELLER

LS

Lisa S.

Columbia, MO

2011 Hyundai Genesis Coupe

09/07/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Car was making a clunckin and popping noise

Amazing job locating the problem and fixing the broken splash guard

MERANDA D. de Joe Machens Hyundai respondió el 09/14/2021 08:41 AM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson
Customer Service Specialist
573-388-8531

Empleados con los que trabajó

ANDREW A MOELLER

Cliente verificado

Columbia, MO

2013 Hyundai Santa Fe

09/02/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Good service

Good service as always!

MERANDA D. de Joe Machens Hyundai respondió el 09/07/2021 07:45 AM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson
Customer Service Specialist
573-388-8531

Empleados con los que trabajó

ANDREW A MOELLER

LA

Lori A.

Columbia, MO

2015 Hyundai Elantra

08/23/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Service

Very friendly service and staff. Professional service from technician. And on time. Thank you.

MERANDA D. de Joe Machens Hyundai respondió el 08/24/2021 08:06 AM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson
Customer Service Specialist
573-388-8531

Empleados con los que trabajó

ANDREW A MOELLER

KW

Kimberly W.

Columbia, MO

2013 Hyundai Tucson

08/18/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Efficient, friendly and respectful service.

Service Department staff was friendly and their estimated time of repair was accurate. They did not waste my time waiting for my vehicle service to be completed.

MERANDA D. de Joe Machens Hyundai respondió el 08/19/2021 06:58 AM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson
Customer Service Specialist
573-388-8531

Empleados con los que trabajó

ANDREW A MOELLER

RS

Reggie S.

Columbia, MO

2004 Hyundai Sonata

08/15/2021

Tipo de Servicio: Maintenance

Cliente Verificado

9

Categoría: Service

Axle repair

Thank you for your exceptional service!

MERANDA D. de Joe Machens Hyundai respondió el 08/16/2021 08:31 AM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson
Customer Service Specialist
573-388-8531

Empleados con los que trabajó

ANDREW A MOELLER

KW

Kimberly W.

Columbia, MO

2013 Hyundai Tucson

07/26/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good Experiencxe at Hyundai ONLY.

f
FINALLY GOT SOMEONE TO TELL ME HOW TO START THE TUSON IF THE KEY BATTERY GOES DEAD.

Recomendado

MERANDA D. de Joe Machens Hyundai respondió el 07/29/2021 12:31 PM

Thank you for taking the time out of your day to give us feed back!

Meranda Dodson
Customer Service Specialist
573-388-8531

Empleados con los que trabajó

ANDREW A MOELLER

Cliente verificado

Fulton, MO

2020 Hyundai Tucson

07/13/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Quick, easy. No issues.

Recomendado

MERANDA D. de Joe Machens Hyundai respondió el 07/15/2021 01:13 PM

Thank you for taking the time out of your day to give us feed back!

Meranda Dodson
Customer Service Specialist
573-388-8531

Empleados con los que trabajó

ANDREW A MOELLER

TH

Thomas H.

Bucklin, MO

2021 Hyundai Santa Fe

07/09/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Sixth Hyundai

My 2021 Santa Fe is the sixth vehicle I have purchased from this dealership. Because I live an hour and a half from it, I did not had the other five serviced there. But free service for 36,000 miles is too good to pass up.

Recomendado

MERANDA D. de Joe Machens Hyundai respondió el 07/12/2021 11:28 AM

Thank you for taking the time out of your day to give us feed back!

Meranda Dodson
Customer Service Specialist
573-388-8531

Empleados con los que trabajó

ANDREW A MOELLER

WS

William S.

Moberly, MO

2021 Hyundai Elantra

06/18/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Well done!

I was very thankful to get my car back same day. My driver was so courteous and even called to remind me that I needed to come get my car. I’d had a busy day at work and I honestly forgot my car was in the shop.

Recomendado

MERANDA D. de Joe Machens Hyundai respondió el 06/21/2021 05:58 AM

Thank you for taking the time to give us feedback!

Meranda Dodson
Customer Service Specialist
573-388-8531

Empleados con los que trabajó

ANDREW A MOELLER

PJ

Pamela J.

Columbia, MO

2014 Hyundai Accent

06/10/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Fast and friendly.

Fast in figuring out the problem. Recommending what needs to be done along with what it will cost. No pressure to buy now. If decide to buy, they will schedule you an appointment that suits your schedule. And, if it is a job that could take some time, they can offer you a ride to your home. They will call you when the job is done and have their ride service pick you up.

Recomendado

MERANDA D. de Joe Machens Hyundai respondió el 06/10/2021 11:32 AM

Thank you for taking the time give us feedback!

Meranda Dodson
Customer Service Specialist
573-388-8531

Empleados con los que trabajó

ANDREW A MOELLER

Cliente verificado

Columbia, MO

2014 Hyundai Santa Fe Sport

06/07/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service!

Great service from all personnel especially Ben Richardson (service tech) and Andrew Moeller (check in)!
Only issue $ have gone up and less coupons given out!!!

Recomendado

MERANDA D. de Joe Machens Hyundai respondió el 06/07/2021 11:37 AM

Thank you for taking the time give us feedback!

Meranda Dodson
Customer Service Specialist
573-388-8531

Empleados con los que trabajó

ANDREW A MOELLER

JJ

Judy J.

Kirksville, MO

2014 Hyundai Sonata Hybrid

06/01/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service Dept. deserves a star

The guys in the service dept. feel like friends.

Recomendado

MERANDA D. de Joe Machens Hyundai respondió el 06/07/2021 08:02 AM

Thank you for taking the time to give us feedback!

Meranda Dodson
Customer Service Specialist
573-388-8531

Empleados con los que trabajó

ANDREW A MOELLER

DA

Deborah A.

Columbia, MO

2015 Hyundai Sonata

05/20/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Very conscientious employees

I would highly recommend your dealership I don’t feel pressured in anyway.

Recomendado

MERANDA D. de Joe Machens Hyundai respondió el 05/25/2021 05:39 AM

Thank you for taking the time the give us feedback!

Meranda Dodson
Customer Service Specialist
573-388-8531

Empleados con los que trabajó

ANDREW A MOELLER

CG

Catherine G.

Fulton, MO

2020 Hyundai Santa Fe

05/05/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Online Check-in is smooth

They worked out the details for dealing with Covid. They send an email the evening before service with a link to tap on your smart phone for when you arrive.
Seating is spaced out in the service lobby.
Relax with a cup of self-serve coffee or light snack.

Recomendado

MERANDA D. de Joe Machens Hyundai respondió el 05/06/2021 05:34 AM

Thank you for taking the time to give feedback!

Meranda Dodson
Customer Service Specialist
573-388-8531

Empleados con los que trabajó

ANDREW A MOELLER

JS

Jerry S.

Columbia, MO

2017 Hyundai Santa Fe Sport

05/04/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great, as usual.

Great service. In and out in no time.

Recomendado

MERANDA D. de Joe Machens Hyundai respondió el 05/05/2021 05:33 AM

Thank you for taking the time to give feedback!

Meranda Dodson
Customer Service Specialist
573-388-8531

Empleados con los que trabajó

ANDREW A MOELLER

SD

Sean D.

Fulton, MO

2021 Hyundai Venue

04/20/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great dealership with good people.

We got what we came for and was taken well care of.

Recomendado

MERANDA D. de Joe Machens Hyundai respondió el 05/03/2021 07:35 AM

Thank you for taking the time to give feedback!

Meranda Dodson
Customer Service Specialist
573-388-8531

Empleados con los que trabajó

ANDREW A MOELLER

AJ

Alicha J.

Mexico, MO

2020 Hyundai Tucson

04/06/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Always enjoy coming back

They are always friendly and helpful when I have questions, and they get the work done at a very timely matter.

Recomendado

MERANDA D. de Joe Machens Hyundai respondió el 04/06/2021 02:00 PM

Thank you for taking the time to give us some feedback!

Meranda Dodson
573-388-8531

Empleados con los que trabajó

ANDREW A MOELLER

TA

Tiffany A.

Columbia, MO

2020 Hyundai Elantra

03/29/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Was great service

Great place. People are very friendly. Would recommend.

Recomendado

MERANDA D. de Joe Machens Hyundai respondió el 03/30/2021 08:58 AM

Thank you for taking the time to give us feedback!

Meranda Dodson
573-388-8531

Empleados con los que trabajó

ANDREW A MOELLER

SF

Susan F.

New Franklin, MO

2007 Hyundai Santa Fe

03/29/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent staff and service dept.

I take my old car an my new car to Machen’s Service. I receive the same exceptional service no matter how old my older car is. Wonderful staff!

Recomendado

MERANDA D. de Joe Machens Hyundai respondió el 03/30/2021 08:56 AM

Thank you for taking the time to give us feedback!

Meranda Dodosn
573-388-8531

Empleados con los que trabajó

ANDREW A MOELLER

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