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SureCritic / Concesionario Hyundai / Joe Machens Hyundai / ANDREW A MOELLER
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ANDREW A MOELLER

Joe Machens Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(913 reviews)
90

Reseñas de ANDREW A MOELLER

JW
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Janice W.
Jefferson City, MO
2017 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/06/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Efficient
Have always loved the service, the employees are so friendly and they listen to what we want done. We call for an appointment and we get in fast. We have bought our cars and had service with Hyundai, will continue to do so.
Empleados con los que trabajó
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ANDREW A MOELLER
MB
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Michael B.
Columbia, MO
2016 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/01/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Best Service Department In Town
There's never been a problem or issue in the several years I've been going here. The work is always done professionally and correctly. Service personnel are top notch. I have to give a shout out to Andrew. Every customer is important to him. He's pleasant to deal with and you can just tell that he cares. This is the best service department in Columbia.
OLIVIA M. de Joe Machens Hyundai respondió el 03/01/2022 01:15 PM

Michael, thank you for your 5-star review and your kind words! We greatly appreciate it! Thank you for your business! 

Empleados con los que trabajó
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ANDREW A MOELLER
Cliente verificado
Wentzville, MO
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/29/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
Challenging to diagnose the problem but the technician stayed with it until it was solved. I don't live in the Columbia area or I would use them for all of my service.
OLIVIA M. de Joe Machens Hyundai respondió el 01/31/2022 05:58 AM

Thank you so much for your kind 5-star review! We were glad that we were able to find the problem and have it resolved! 

Empleados con los que trabajó
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ANDREW A MOELLER
CB
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Charles B.
Rocheport, MO
2011 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/27/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Quality service
My Santa Fe is now ten years old. All service has been done at Machens and I have been consistently happy.
OLIVIA M. de Joe Machens Hyundai respondió el 01/28/2022 06:13 AM

Charles, thank you so much for your wonderful 5-star review! We all greatly appreciate it! We are so glad that we have been able to do business with you for as long as we have! Thank you for your kind words and choosing Joe Machens Hyundai for your vehicle needs! 

Empleados con los que trabajó
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ANDREW A MOELLER
RG
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Robert G.
Fulton, MO
2016 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Joe Machens Hyundai's exceptional service
Joe Machens Hyundai Service Department is the best I've ever used. The Service Manager always checks for recalls, and takes care of them if they find them. If a problem is found by the mechanic other than just the oil change that needs to be taken care of, they rely us and we get it fixed. They are as concerned about our safety as we are!!
OLIVIA M. de Joe Machens Hyundai respondió el 01/17/2022 05:40 AM

Robert, thank you so much for your wonderful 5-star review and your kind words! Our customer's safety is very important to us as well as your time! Once again, thank you! 

Empleados con los que trabajó
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ANDREW A MOELLER
Cliente verificado
Clark, MO
2022 Hyundai Santa Fe Hev
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/02/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
First service
This was our first service for our 2022 Hyundai Santa Fe. I didn't have an appointment but got my car in quickly and I was out in less than an hour.
OLIVIA M. de Joe Machens Hyundai respondió el 01/04/2022 07:57 AM

Thank you so much for your review! We greatly appreciate it! We are happy that we were able to get you quickly and have you leave satisfied! Once again, thank you! 

Empleados con los que trabajó
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ANDREW A MOELLER
DP
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Douglas P.
Montgomery City, MO
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/31/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Car in for CEL
Car had CEL and in Limp mode. Service quickly resolved the problem and got me back on the road. Many thanks!
OLIVIA M. de Joe Machens Hyundai respondió el 01/04/2022 07:55 AM

Douglas, thank you for your awesome 5-star review! We were glad to get you in, and resolve the problem! Thank you for choosing Joe Machens Hyundai Service Department for your vehicle needs! 

Empleados con los que trabajó
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ANDREW A MOELLER
Cliente verificado
Columbia, MO
2021 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/22/2021
cliente verificadoCliente Verificado
9
Categoría: Service
Excellent service.
They were able to fix the problem I had with my car, and answer any questions.
Empleados con los que trabajó
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ANDREW A MOELLER
Cliente verificado
Montgomery City, MO
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/22/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Catalytic converter replacement
Tucson needed a catalytic converter replaced. Parts procured quickly, service promptly scheduled and performed .
JUSTIN K., Service Manager de Joe Machens Hyundai respondió el 12/22/2021 02:33 PM

Thank you so much for your wonderful 5-star review! All of us here at Joe Machens Hyundai appreciate it very much! Happy Holidays! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Empleados con los que trabajó
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ANDREW A MOELLER
RM
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Randall M.
New London, MO
2022 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/21/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Exceptional and stress free
I have had nothing but great sales and service from Machens Hyundai. I drive 90 miles to the dealership in Columbia and it is well worth the trip. Always a pleasant experience with friendly and helpful staff.
JUSTIN K., Service Manager de Joe Machens Hyundai respondió el 12/21/2021 06:12 AM

Randall, thank you so much for your 5-star review and kind words! We are so happy and thankful that you choose Joe Machens Hyundai Service Department for your vehicle needs! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Empleados con los que trabajó
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ANDREW A MOELLER
Cliente verificado
Columbia, MO
2021 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/22/2021
cliente verificadoCliente Verificado
9
Categoría: Service
Excellent service.
They were able to fix the problem I had with my car, and answer any questions.
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
12/10/2021
Tipo de Servicio: Maintenance
7
Categoría: Service
Quick service, but...
Came in for oil change and tire rotation. Car still has a 'maintenance due' note display when I start it. Also now has a coffee cup icon and a timer displayed that I can't seem to get rid of, even after consulting the manual. Will have to take it back again.
ANDREW A M. de Joe Machens Hyundai respondió el 12/20/2021 02:54 PM

Thank you for the feedback.  I hope we have resolved all of your concerns.  We strive for a 5 star experience for all of our customers.  If you have any further questions or concerns, feel free to contact us.  My direct line is 573-388-8539 or email at amoeller@machens.com

Andrew Moeller
573-474-7400
Empleados con los que trabajó
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ANDREW A MOELLER
EM
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Eric M.
Kansas City, MO
2018 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/25/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent Service Manager
Excellent service and Communication. My service manager Andrew was extremely diligent and patient with finding a rental car for us and communicating exactly what they were going to be doing to our car.
JUSTIN K., Service Manager de Joe Machens Hyundai respondió el 11/29/2021 05:57 AM

Eric, thank you for your review! We were happy to get you in and into a rental car for the time being with your vehicle in the shop! We thank you for choosing Joe Machens Hyudnai Servive Department for your vehicle needs! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Empleados con los que trabajó
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ANDREW A MOELLER
MW
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Megan W.
Columbia, MO
2021 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/01/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Always excellent
Ben and Andrew need a raise… They always go above and beyond to ensure a quick and easy visit.
JUSTIN K., Service Manager de Joe Machens Hyundai respondió el 11/03/2021 06:53 AM

Megan, thank you so much for your reiview! It's greatly appreciated! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Empleados con los que trabajó
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ANDREW A MOELLER
RG
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Robert G.
Fulton, MO
2016 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/29/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Machens Service is great
Friendly
Fast
Go the extra mile.
JUSTIN K., Service Manager de Joe Machens Hyundai respondió el 11/01/2021 08:08 AM

Robert, your review is very kind! Thank you for giving us a 5 star review! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Empleados con los que trabajó
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ANDREW A MOELLER
CG
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Catherine G.
Fulton, MO
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/10/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Trusted Service for 6 Years
Although the Covid-19 pandemic has changed up grocery shopping and doctor/medical routines, routine maintenance is still in place at Machen's Hyundai with some precautions. You can check-in with your smart phone! There is distanced seating. Staff maintain the 6 foot distance and utilize the plexiglass sneeze guard. My oil changes and tire rotations happen just the same as before. The maintenance checks happen just the same. Written reports of the checks and details of the work done is the same. Tiger Express basic wash complimentary passes complete the experience. Complimentary coffee/water and snacks are available in the waiting room area.
JUSTIN K., Service Manager de Joe Machens Hyundai respondió el 10/12/2021 12:53 PM

Catherine, thank you for coming in and for the great 5 star review as well as your kind words! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Empleados con los que trabajó
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ANDREW A MOELLER
MK
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Matthew K.
Clark, MO
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/01/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
Fought to get a warranty review when just out of contract. I will buy here again. I like their professional dedication
JUSTIN K., Service Manager de Joe Machens Hyundai respondió el 10/12/2021 01:22 PM

Matthew, thank you so much for your 5 star review! We greatly appreciate you coming in! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Empleados con los que trabajó
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ANDREW A MOELLER
Cliente verificado
Bosworth, MO
2017 Hyundai Elantra
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/30/2021
cliente verificadoCliente Verificado
10
Categoría: Service
Dedicated to Customer Service
After having some work done on my car there were a few issues. Andrew and other staff members worked to quickly find a resolution.
Empleados con los que trabajó
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ANDREW A MOELLER
DM
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Deidra M.
Ashland, MO
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/29/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Fast turn-around-time
Andrew walked me through the most likely diagnosis about why my car went into "Limp Mode" and what to expect once they were able to run a full diagnostic scan. When dropping off my car it is always nice to know the best, worst, and most likely outcome. He was correct in his pre-diagnosis (and the anticipated fix) and I was able to pick up my car the following afternoon.
JUSTIN K., Service Manager de Joe Machens Hyundai respondió el 10/12/2021 01:39 PM

Deidra, thank you so much for your wonderful words and your 5 star review! We greatly appreciate your time here with us in the service department! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Empleados con los que trabajó
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ANDREW A MOELLER
CT
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Charles T.
Columbia, MO
2021 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/16/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Very fast, friendly, and effecient service
I took my new Sonata in for service at 5000 miles. The service technician informed me that my new car didn't need service yet, bring it back at 7,500 miles. He then helped me with a couple of questions about settings. When I brought my car back after a trip, at 7,800 miles without an appointment, they took me in right away and I hardly had time to review all my emails in the customer lounge before my car was ready. Wow! So far I'm loving my experience with Machens Hyundai.
MERANDA D. de Joe Machens Hyundai respondió el 09/20/2021 01:08 PM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Empleados con los que trabajó
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ANDREW A MOELLER
JH
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Jeffrey H.
Columbia, MO
2021 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/15/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service
The Machens Hyundai crew is the best. Always friendly and helpful when shopping for a new ride or just needing maintenance. Service is always fast and done right the first time.
MERANDA D. de Joe Machens Hyundai respondió el 09/20/2021 01:09 PM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Empleados con los que trabajó
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ANDREW A MOELLER
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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