We're very sorry to learn of your experience, Stephanie. Please feel free to contact our customer care team at (800) 633-5151, and they would be happy to address any concerns you may have. Thank you. ^cc
We're very sorry to learn of your experience, Jonas. Please know that we have created a case and assigned it to one of our corporate representatives. They will be reaching out to you to discuss your situation further. Please allow 1-3 business days for them to thoroughly review your vehicle information. Thank you. ^cc