?????
Yes,
Anthony Arceneaux was very helpful. he gets an A++ from us.
Stop pushing the add on service contracts. When someone says they just want the warranty offered by the factory, let it go.
Especially when the person buying the car has already said she does not want it.
Also, for the most part the experience was O.K.,
But I personally didn't like it when your finance guy pulls out a 4 foot long piece of paper with some of the smallest print I've ever seen on showing all the things the customer MAY not get IF the car goes out of warranty. And then making her sign it.
Sir, if she wants the extended warranty, you will have a record of it. You'll have her signature on the contract.
If you don't have her signature on a contract, isn't that the same as having her sign a 4 ft piece of paper saying she declined you coverage?
Also, I didn't hear one word about how much of the price of this extra coverage is getting kicked back to Hyundai/Sterling?.
In my book, this is an intimidation tactic on an older customer, and it actually looked like something I would expect to see in a skit on Saturday Night Live.
The Hyundai Brand has built a reputation for quality. My Aunt wanted a Hyundai even though she has driven Honda Accords most of her life.
I may be looking for a new car for the wife in a year or two. She's driving a Honda Accord but really likes Hyundai too. Keep that in mind.
Charles Larriviere(FBO Celine Larriviere)
1-337-298-8536
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