Disappointing
I am currently driving my second Santa Fe vehicle. My first car needed a new transmission just over the 100,000 mile mark. This vehicle was one of the thousands involved in an engine recall. Just one week after the dealer “checked” my engine and they determined that the engine was fine, it seized on a busy highway. The car had to be towed back to the dealer and they gave me the run-around about when the new engine would be “approved”. Of course they said they had no courtesy cars available for the 10 days I waited to see if they were going to replace my engine. (They refused to place me one a waiting list for a courtesy car until the work was “approved”). Then all of a sudden, the engine was in and the car was ready to be picked up within a day of hearing the engine would be replaced. I racked up a $500 car rental bill while the car was in the shop and fought them for 2 years to get that money back! It took many, many e-mails, phone calls and better business bureau complaints to get someone to do the right thing and reimburse me. I love my car, but I cannot accept the poor customer service and treatment by Hyundai and my next vehicle will not be from them.
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