Good car but not what i expected in technology
I bought my 2023 Genesis G80 Electrified with high hopes, particularly for its promised blend of luxury and cutting-edge technology. While the car's design, performance, and ride quality are truly impressive, the infotainment system is a significant letdown that tarnishes the ownership experience.
The most frustrating issue is the lack of basic, elemental features and the slow pace of software updates. It's perplexing that a vehicle at this level would miss the mark on such fundamental user experience details:
SiriusXM Station Prioritization: The inability to set favorite or prioritize SiriusXM stations is a major flaw. In other vehicles, this is a standard feature that allows for a seamless listening experience. Instead, I'm forced to scroll through the entire list of stations every time, which is both distracting and unnecessary.
Driver Seat Controls: The infotainment system provides controls for the front passenger seat, but not for the driver's seat. This is not only inconsistent but also a missed opportunity for a more convenient and modern user interface. I've been told by customer care that the feature simply isn't there, which is disappointing for a car in this class.
I've spent a considerable amount of time on the phone with customer care, and while they acknowledge these features should be standard, they have been unable to provide a solution or timeline for a fix. This lack of support and the seemingly non-existent software update pipeline are alarming for a luxury brand that markets itself on technology and innovation.
Genesis has built an exceptional vehicle, but the current state of its infotainment system makes it feel incomplete. I urge the engineering and software teams to prioritize and implement these essential updates to truly deliver on the promise of a modern luxury experience. Until then, this car falls short of its technological potential.