Poulsbo RV Everett

Donald said he was not completely satisfied with his overall experience because the windshield of his RV was very dirty. He cannot evaluate the quality of service work performed on his RV because he has no way of checking it. He mentioned he is considering purchasing another vehicle soon but chose not to elaborate what kind or when he will be in the market.

John said he was absolutely satisfied with the courtesy of his service advisor.

Emmett said the only thing that would make him less than completely satisfied with the overall experience was the cost. The service cost more than he expected. He did not elaborate on what the service was nor how much it cost.

Spoke with Carol. She said that she just had the RV dewinterized, and a bank went missing from the bedroom of the RV. She contacted the business and the lady who she dealt with was very nice and helpful. The business has cameras and she was told that they will look to see who went into the RV because there was no reason anyone should have gone inside. She is happy with the effort being made to look into the theft. She added that the issue is not the money that they are missing, but the sentimental value of the bank itself.

Dana said he would not recommend this business to anyone because he purchased his RV from this business? sales department a year ago and it was a lemon. He had to bring it in to get it fixed many times. The service was great and Meredith, the service advisor he usually dealt with was wonderful. However, he doesn?t like the overall product. He said that the way it was built was very shady.

John said they did fine.

Roxanne said she was completely satisfied with the quality of the work, and she hasn't tested it out yet, but she was assuming it's okay.

John said he gave the 2 because it seems the work is not done correctly or completely each time he goes here. Yesterday he picked up his RV that had been in for service and the carpets had not been cleaned like he asked, so he had to wait another 1 and a half hours for that to be done. The communication problem was that the carpets should have been cleaned on the visit prior to this one. John said that each time he goes here it cost him $40.00 in gas because of where he lives. Yesterday's trip could have been avoided if the carpets had been done last week like he had asked for. This is just one of the things that makes him not want to recommend this business.

Gilbert said the service was good.

Spoke with Wendy. Wendy said Meredith did a wonderful job. This business has served them well.

Ted said it would be nice if they accepted vehicles on Sundays.

Chris said he was not completely satisfied with the communication between himself and his service advisor, because she didn't explain the charges well enough. She could have broken it down better so he had a better understanding. He had no idea it was going to be so expensive. He was not completely satisfied with the quality of the work performed because he didn't like how they installed the flat screen T.V. He had to take it off and remount it.

Sanford said he had to do a little negotiating on the charges for his service. He also said it took a little time for his service advisor to get back to him when he called but she was very courteous.

Colin said the business can serve him better by giving Meredith whatever she needs to perform her job well. She is terrific. He will only work with her.

Patricia said that everybody at this business was very friendly.

Gary said the business broke the door stop off his trailer and did not tell him. He also said the business missed an area on both sides of the trailer when they recoated it.

Spoke with Tim. He gave the business a 3 rating because his RV was at the business longer than he expected, but he chose not to elaborate about how long. He said the parts needed to be ordered took a bit longer than the business expected. When he arrived to pick up his RV either the business was short handed or there was a miscommunication because there was a lot of activity going on and the delivery process took long.

Jeff said Chris, his service advisor, did a fantastic job. He stated his parents also have an RV they bring to this business, and their service advisor, Meredith, is always great. Jeff and Meredith are wonderful people. He purchased his RV from another business but didn't like the service he received. He now will only go to Poulsbo RV for service and repairs. Jeff commented this business' parts department is very well stocked.

Jonathan said his service advisor Chris went above and beyond to help him out and he appreciates it. He said Chris should get a raise and everything went good. He was thinking about purchasing a bigger RV in the Summer, but chose not to elaborate about a make or model.

Steven said the only thing they could do better for him is lower the prices.