Poulsbo RV Everett

Ronald said he is not completely satisfied overall because he had an awning installed during the visit and now it is curling when he rolls it up. He will call the business about getting that fixed.

Spoke with Kathy. She stated she wanted to give them a rating of 8 overall. She said the business can serve her better by having better parking spaces or directions to park in the rear of building.

Tom said he does not know if he was completely satisfied with his overall service experience because he hasn't had time with the vehicle since the service was performed. He also mentioned this business could serve him better by making it easier to make appointments on the phone. Note customer did say yes to completely satisfied.

Chris said he was definitely satisfied with the quality of service work.

Douglas stated that he wouldn't recommend that business because if he did and something went wrong, he can lose friends that way.

Wendell said he is considering purchasing another RV soon. He wants to trade his 5th wheel for a trailer and he has a dilemma right now. His wife passed away in December so he does not know how soon he will be purchasing.

Oscar said his service advisor Chris is a good man. He wants the business to keep doing what they are doing.

John said they do everything really well. He noted his service advisor is Meredith Stephens and she is superb.

Denise said the personnel were sweet.

Ron said he is considering purchasing another RV soon. He has been talking with Jennifer at the business's affiliated dealership, about getting a smaller and newer RV at the end of the summer, but chose not to elaborate about a make or model.

Ed said his service advisor was very good.

William stated that the business was great. He mentioned that they couldn't do the work he requested because the equipment that he gave them to install was defective so he had to reschedule.

Jacob said his service advisor was very good. He was pleased with the service he got from the business.

Gary said his overall service experience was excellent. The business did a great job and everything was well done.

Matthew said the price was too high. He was not happy with the communication because he would have liked a call when the vehicle was ready. Other than that everything was fine.

Doug said he ordered a part which may be in. He requested someone from the business call him to confirm if it is there and to please leave a message.

John said the business did a good job.

Nogi said that he was not completely satisfied with his overall service experience due to the fact that the detailing this business did was very average and they could have done a better job. He also thought they overcharged him. It also took this business a very long time, it took this business a week and a half just to get back to him. He was not satisfied with the communication between him and his service advisor due to the lack of cleanliness. He was not satisfied with the quality of service work performed for all the reasons already mentioned. He would not recommend this business for service for all the above reasons.

Spoke with Lynn. Lynn said she gave a rating of 4 because there were a couple of delays. She said one of the delays was caused when the service advisor did not call when he said he would. She did not elaborate on the other delay. She chose not to answer concerning the quality of the repair because the RV has not been driven enough. They are seeking to purchase a diesel toy hauler and the business could serve them best by helping them find this RV.

Donald said he really likes all the friendly people at this business. He has recommended them to many others. He recently checked out the price of the domes for the vents at Wal-Mart and found they are priced the same as Poulsbo RV.