TJ

Tyler Jorgensen

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1062 reviews)
76

GR
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GABRIEL R.
Blanchard, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/13/2020
cliente verificadoCliente Verificado
Categoría: Service
Very friendly
Tyler Jorgensen was so great, So friendly and listened to my needs for my F150. The job was done in an hour and I was so pleased. I have always been pleased with my service, but I have to say Tayler was exceptional. I hope that management makes sure he knows he did great.

Have not been able to change the member name on account of my F150 from my Husband Gabriel (since he passed away Oct 2018). I am his wife Terry Richter who is filling out this information., and drives the F150.
Ms Terry Richter
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/15/2020 01:39 PM

Terry, thank you for the fantastic review. We have changed the name on your account and that shouldn't be an issue any longer. We are very proud of Tyler but we will also pass along your kind words to both Tyler and his management. It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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CHRISTINA J.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/11/2020
cliente verificadoCliente Verificado
Categoría: Service
Perfect Experience
Fast clean friendly
Perfect experience
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/11/2020 03:41 PM

Christina, thank you for the 5 star review! "Perfect Experience" is high praise and we're very glad that our team was able to give you speedy and friendly service! It was our pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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THOMAS F.
Coeur D Alene, ID
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
12/10/2020
cliente verificadoCliente Verificado
Categoría: Service
1 hour 40 min for a scheduled oil change
to long for oil change
Recomendado
Empleados con los que trabajó

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RICHARD C.
ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/10/2020
cliente verificadoCliente Verificado
Categoría: Service
Installs confidence in your vehicle.
My Flex was ready when they said it would be.
If there is one thing that bothers me it is that they don't wash the car or even the windows.
When I was in high school in the 50s and worked at a service station fueling cars I washed their windows. Service is the operative word.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/11/2020 03:36 PM

Richard, thank you for the 5 star review! We're glad that we were able to take care of your Flex in a timely manner. We've found that most of our customers prefer the car wash coupons because they speed up the service process and put the power in our customers' hands to decide if they want their vehicle washed immediately or when it is more convenient for them. We will make sure to pass along your thoughts though! It was our pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Rathdrum, ID
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/09/2020
cliente verificadoCliente Verificado
Categoría: Service
SUPER FRIENDLY
EVERYONE THAT I MEET IN THE SERVICE DEPARTMENT HAS A GENUINE DESIRE TO BE OF SERVICE.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/11/2020 03:32 PM

Anonymous, thank you for the 5 star review! We're so glad that you had such a positive experience with our team! We'll be sure to pass along your kudos! It was our pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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DEBRA B.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/08/2020
cliente verificadoCliente Verificado
Categoría: Service
Friendly and efficient!
Very organized and efficient.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/09/2020 01:48 PM

Debra, thank you for the 5 star review! Friendly and efficient are always two of our most important goals and we're so glad that we could reach them for you! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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STEVEN R.
Dalton Gardens, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/08/2020
cliente verificadoCliente Verificado
Categoría: Service
Excellent service
I trust Mike White Ford to offer a fair deal and to provide excellent service every time. I have been a customer for over 10 years and would not go anywhere else for my vehicle needs.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/09/2020 01:45 PM

Steven, thank you for the excellent review! 10 years is a very long time and we're so grateful to count you as part of the Mike White Ford family! We really appreciate your continued visits! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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JIM E.
Post Falls, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/07/2020
cliente verificadoCliente Verificado
Categoría: Service
Friendly staff
We spoke with Curley he is always very helpful
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/09/2020 01:33 PM

Jim, thank you for the great review! We're so glad that you enjoyed spending some time with our staff. We'll pass along your kind words to Curly! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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THOMAS S.
Worley, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/05/2020
cliente verificadoCliente Verificado
Categoría: Service
willingnes to help and high level of courtesy
Curly, a always, is helpful. Tyler in service really helped with an almost impossible solution on tire selection for my very discerning
needs. He went out of his way to answer some difficult questions I had. He accomplished what many other tire experts could not
not do....good on you Tyler!.

Chelsea is working on an unresolved problem with headlight issues. She is professional, diligent, and I have great faith that she
will come up with a solution.

Across the board, all the employees that I have encountered are a credit to Mike White Ford. THANKS!!

Tom Schager
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/09/2020 01:32 PM

Thomas, thank you for the 5 star review! We're so glad that you've had such great experiences with Curly, Tyler and Chelsea! If anyone can come up with a solution regarding your headlight, it will be Chelsea! She's fantastic! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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MARTIN S.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/05/2020
cliente verificadoCliente Verificado
Categoría: Service
always reliable
fast and thorough service. Very polite customer service people
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/07/2020 03:35 PM

Martin, thank you for the fantastic review! We're so glad that you enjoyed your service and experience with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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Cliente verificado
Hayden, ID
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
12/03/2020
cliente verificadoCliente Verificado
Categoría: Service
Oil change
A simple oil change. No tire rotation. Still took two hours. With a scheduled appointment!!

Way too long to have to wait for an oil change with a preplanned appointment...
No Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/03/2020 11:00 AM

Anonymous, thank you for bringing this to our attention. Our assistant service manager Kevyn is going to be giving you a call today to discuss this directly with you and present a possible solution. Thank you so much for your understanding and we are so sorry that this happened. 

Empleados con los que trabajó

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THOMAS A.
Coeur D'Alene, ID
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/03/2020
cliente verificadoCliente Verificado
Categoría: Service
Great / fast service
Great team here at MW Fire. I just moved here and am glad to see they have high quality staff and facility. Highly recommend
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/03/2020 02:58 PM

Thomas, thank you for the great review! First of all, welcome to town! We're so glad that you enjoyed our staff and facility! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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GERALD B.
Spokane, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/02/2020
cliente verificadoCliente Verificado
Categoría: Service
Ford escape service
Customer service was great.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/03/2020 02:55 PM

Gerald, thank you for the great review! We're so glad that you chose us to take care of your Escape! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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SUSAN W.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/02/2020
cliente verificadoCliente Verificado
Categoría: Service
The employee's, the atmosphere
Everyone @ Mike White is kind, & patient. @ 73yrs of age, I appreciate that. My favorites are Paul K. In finance, Tarra @ the desk, Joe from Buffalo, & the tall cute Tyler, that takes such good care of me. Thank U!!!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/03/2020 02:54 PM

Susan, thank you for the exceptional review! We're just so glad that you had such great interactions with our team! We'll be sure to pass along your kind words! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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DESIREE P.
Liberty Lake, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/01/2020
cliente verificadoCliente Verificado
Categoría: Service
services dept for oil change
everyone is friendly and attentive Thank you
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/03/2020 02:53 PM

Desiree, thank you for the 5 star review! We're so glad that you had a friendly and attentive experience! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/25/2020
cliente verificadoCliente Verificado
Categoría: Service
Convenience. My car loves to visit its birthplace.
First visit in several months. Friendly staff. Clean areas. Finished on time. But nobody tried to sell me a new car!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/25/2020 02:17 PM

Anonymous, welcome back! We're glad that we were able to take care of you in a friendly and fast way! Whenever you would like to get into a new vehicle, let us know and we'll be happy to help! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

GB
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GERALDINE B.
Harrison, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/25/2020
cliente verificadoCliente Verificado
Categoría: Service
Great customer service!
Bought studded winter tires at a fair price. Scheduled mounting tires and oil change. They were fast and great service! I bought my Ford F 150 a few months back from them. I love my truck!!!!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/25/2020 02:16 PM

Geraldine, thank you for the great review! Winter tires are a necessity and we're so glad that we were able to take care of your vehicle quickly and get you back on the road! We're so glad that you're still loving your F150! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/24/2020
cliente verificadoCliente Verificado
Categoría: Service
Tyler was rude
Tyler was extremely rude and very unhelpful. If I didn’t have prepaid oil changes I would NOT return. Everyone else in the service department were professional and courteous.
No Recomendado
Empleados con los que trabajó

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JAN S.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/20/2020
cliente verificadoCliente Verificado
Categoría: Service
My go-to place
Friendly, trustworthy and helpful.........
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/23/2020 04:35 PM

Jan, thank you for the 5 star review! We are honored to be your go-to place! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

JP
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JOSHUA P.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/18/2020
cliente verificadoCliente Verificado
Categoría: Service
Great service
Had to bring my truck in for service. Tyler helped me again this time. And once again, Tyler was kind, patient, attentive, and knowledgeable. Always answers my questions fully, and if he doesn’t know the answer, finds out quickly and professionally. After my truck was finished, he double checked with me to see if I had any more questions or if he could do anything else to help. He does a great job at making you feel heard and that your vehicle is taken care of.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/20/2020 03:19 PM

Joshua, thank you for the great review! We're very proud to have Tyler in our team and we will be sure to pass along your kind words to him! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.