TJ

Tyler Jorgensen

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1062 reviews)
76

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/15/2021
cliente verificadoCliente Verificado
Categoría: Service
Speedy, friendly, professional, service
Even with the current COVID -19 situation, safeguarding everyone’s health, is at the top of their list.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/15/2021 01:15 PM

Anonymous, thank you for the kind review! We're so glad that your service experience was so pleasant! Keeping our customers, employees and our community safe is of the highest importance for us! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

KS
gravatar
KENNETH S.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/13/2021
cliente verificadoCliente Verificado
Categoría: Service
Terific
Appreciated the care given us by Tyler Jorgensen. He directed us to the brand/type tire that satisfied our need. The price was a surprise as we expected mush cost much higher. Albeit we waited for 2 hours for services to be rendered, we did not mind at all as the waiting area was comfortable. Thank you!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/15/2021 01:14 PM

Kenneth, thank you for the fantastic review! We're so glad that you had a great experience with Tyler and will be sure to pass along your kind words! Monetary surprises are rarely fun, but we're always glad to surprise our customers with lower costs than anticipated! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

JH
gravatar
JEFFRIE H.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/12/2021
cliente verificadoCliente Verificado
Categoría: Service
Excellent service department experience
My regular service and oil change was easy to schedule on line. They were ready for me when I arrived. They have a comfortable waiting room and I was out in less than one hour as promised.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/12/2021 11:09 AM

Jeffrie, thank you for the excellent review! On time and easy are two of our most important goals for our customers! We're glad that everything went smoothly and pleasantly. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

DM
gravatar
DORAL M.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/11/2021
cliente verificadoCliente Verificado
Categoría: Service
15000 Mile check & oil change/lube
My 2018 F-150 was due for oil change and lube. The work was timely completed; As I waited in the showroom.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/12/2021 11:11 AM

Doral, thank you for the 5 star review! Congratulations on 15,000 miles! We're so glad that everything went smoothly and pleasantly! It is always a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

GA
gravatar
GERALD A.
Newman Lake, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/11/2021
cliente verificadoCliente Verificado
Categoría: Service
Service with a smile
Got in early for my LOF servicing. Tyler explained things thoroughly, was friendly and professional. Answered my questions. Headed to the waiting area which was clean and tidy. Drank some coffee. Tyler notified me promptly of completion. I'll be back in another 6,000 miles.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/12/2021 11:12 AM

Gerald, thank you for your 5 star review! We're so glad that you had such a great experience with Tyler and our whole team! We'll be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

SE
gravatar
STEVEN E.
Spokane, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/11/2021
cliente verificadoCliente Verificado
Categoría: Service
Oil Change
Another pleasant experience at Mike White Ford. People are great and service was completed in a very timely fashion.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/12/2021 10:53 AM

Steven, thank you for the fantastic review! We're so grateful that you had such a pleasant and speedy experience with our team! It is always a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

DO
gravatar
DONALD O.
Liberty Lake, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/11/2021
cliente verificadoCliente Verificado
Categoría: Service
Very professional
I was in and out in just over an hour. The crew was friendly and efficient!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/12/2021 10:52 AM

Hi Donald, thank you for the excellent review! We're so glad that you had a pleasant and fast experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/11/2021
cliente verificadoCliente Verificado
Categoría: Service
?
Awesome service
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/12/2021 10:47 AM

Anonymous, thank you for the awesome review! We're so glad that you had a great experience with our service team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/10/2021
cliente verificadoCliente Verificado
Categoría: Service
Service
No appt and they were able to get me fixed up in a hurry.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/12/2021 10:40 AM

Anonymous, thank you for the great review! We can't always promise to be able to get you in quickly without an appointment, but we're always glad when we're able to do so! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/09/2021
cliente verificadoCliente Verificado
Categoría: Service
Always great service!
Wonderful service and communication by the service team each time we visit.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/09/2021 02:21 PM

Anonymous, thank you for the wonderful review! We're very proud of our service team and glad that you've had great experiences with them! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

SC
gravatar
SCOTT C.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/08/2021
cliente verificadoCliente Verificado
Categoría: Service
Service
Thank you
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/09/2021 02:20 PM

Scott, thank you for the 5 star review! We're so glad that you had a successful service experience! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

JM
gravatar
JANE M.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/06/2021
cliente verificadoCliente Verificado
Categoría: Service
Friendly and personal service
Everyone was so friendly and efficient. I had my van and Fusion in for oil change. One needed new att filter and other needed new wipers.
I was. delighted th herb excellent report. I always have a great experience whenever they have worked on them. Thank you
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/09/2021 02:18 PM

Jane, thank you for the fantastic review. Friendly and efficient are two of our most important goals! It is always a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

GR
gravatar
GARY R.
Great Falls, MT
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/01/2021
cliente verificadoCliente Verificado
Categoría: Service
Great service
My service was fast and efficient. Very polite staff.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/01/2021 03:20 PM

Gary, thank you for the great review! Fast and efficient are always our goals for every service experience and it's always nice to hear that we've achieved them! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

HS
gravatar
HEINZ S.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/26/2021
cliente verificadoCliente Verificado
Categoría: Service
Work was done on time. Personnel was friendly and competent. Overall excellent work.
See my comments under title,
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/01/2021 03:13 PM

Heinz, thank you for the excellent review! We're so glad that we were able to provide both timely and competent work for you! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

DD
gravatar
DANIEL D.
Coeur D Alene, ID
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/26/2021
cliente verificadoCliente Verificado
Categoría: Service
Fantastic
Great people, made the process quick and easy
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/01/2021 03:12 PM

Daniel, thank you for the fantastic review! We're very proud of our team and so glad that you had a great experience with them! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/20/2021
cliente verificadoCliente Verificado
Categoría: Service
Service department
Very friendly helpful service department, from making appointment to dropping off, and picking up, so smooth.. well done!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/22/2021 10:14 AM

Anonymous, thank you for the kind review! We're so glad that you had such a smooth and friendly experience with our service team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

MH
gravatar
MATHEW H.
Seahurst, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/19/2021
cliente verificadoCliente Verificado
Categoría: Service
Amazing Great Service
They were quickly and affordably able to get snow tires on my vehicle when I was in a desperate need. Awesome service.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/22/2021 10:13 AM

Mathew, thank you for the great review! We're so glad that we were able to get you into some winter tires quickly and get you safely back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

DB
gravatar
DANIEL B.
Spirit Lake, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/17/2021
cliente verificadoCliente Verificado
Categoría: Service
Hi everyone is so nice and friendly
Everything was great and went fast!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/18/2021 03:21 PM

Daniel, thank you for the fantastic review! Nice, friendly and fast are three of our most important goals for every experience! We'll be sure to pass along your kind words to the team! It was a pleasure serving you! Thank you for choosing Mike White Ford. We look forward to serving you again in the future!

Empleados con los que trabajó

CH
gravatar
CHRISTIAN H.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/15/2021
cliente verificadoCliente Verificado
Categoría: Service
Great place!!!
Tyler in Service is always helpful and goes above and beyond, I appreciate his honesty and caring personality. Always recommend all the service members for any needs, they have all the answers.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/15/2021 05:02 PM

Christian, thank you for the 5 star review. We're very proud of Tyler and will be sure to pass along your kind words to him! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

SD
gravatar
SCOTT D.
Hauser, ID
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
02/14/2021
cliente verificadoCliente Verificado
Categoría: Service
Service is getting worse
Having to wait to get the truck serviced either means our community is too big tvese days or ford is not building them like they used too.

It took over a week of waiting to get a date. When I arrived to drop the truck off a day ahead of schedule i added a few items to the service request.

When I returned two days later, because the truck want looked at until later in the day instead of early the day it was scheduled, the additional items I requested to have completed were not.

I had to wait longer at the dealership.
$600 for a 60k service, wipers, air filters and new tail light bulbs.

Mike, you have to figure something out or i am gone.
No Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/16/2021 02:15 PM

Scott, thank you for taking the time to speak with us over the phone. We appreciate having you as a customer and look forward to serving you again in the future!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.