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SureCritic / Concesionario Hyundai / St. Charles Hyundai / TYLER RODRIGUEZ
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TYLER RODRIGUEZ

Service Advisor
St. Charles Hyundai
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(401 reviews)
78

Reseñas de TYLER RODRIGUEZ

DP
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Dennis P.
Chesterfield, MO
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/01/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always on time.
They got started right on time & the oil change was done with in the time frame they said it would be done.
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 10/02/2019 12:02 PM

Thanks for the five star survey! We hope to see you again for your next service!

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
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Mary L.
Saint Charles, MO
2018 Hyundai Elantra
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
09/30/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service took longer than expected
I have always been totally impressed with the standard of care I have received. However this last oil change and tire rotation took well over 1 hour with an appointment. That was unexpected and I was not advised it would be that long. when they had evening service hours It never took that long.
I am hoping this was just a fluke and will have service again in the future.
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 10/02/2019 07:54 AM

Thanks for the survey we do apologize about the inconveniencewith your last service we hope to make your next service a better one. Thank you. 

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
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Sharon V.
O Fallon, MO
2014 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/27/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
Courteous service
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 09/27/2019 01:56 PM

Thank you for the great five star survey we hope to see you again for your next scheduled maintanance appointment!

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
PW
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Patricia W.
Maryland Heights, MO
2012 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/26/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
Excellent service as usual. I have purchased 3 Santa Fe's from St. Charles Hyundai and have had them serviced here. Through all the years they are still very honest and upfront. I will probably never purchase a car anywhere else.
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 09/26/2019 02:06 PM

Thank you very much for the great survey! Hope to see you soon for your next service appointment!

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
JH
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Jaimee H.
Saint Charles, MO
2015 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/24/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fabulous car, fabulous service
Every time I take my car for service I am pleasantly surprised at how speedy the service is and friendly all of the employees are. The coffee is good too.
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 09/25/2019 02:04 PM

Thanks for the great five star survey we hope to see you soon for your next service appointment!

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
KG
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Kimberly G.
Lake Saint Louis, MO
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/22/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil Change
Brought my car in for an oil change and Tyler was very professional and knowledgeable about what I was in for. Excellent service.
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 09/24/2019 08:13 AM

Thank you for the great five star survey we hope to see you soon for your next service appointment!

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
CM
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Cynthia M.
Manchester, MO
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/21/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
You get great service from polite technicians who don’t try to sell you things that you don’t need or pressure you to buy items immediately that you might need in the future.
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 09/24/2019 08:13 AM

Thanks for the five star survey!

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
VD
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Valerie D.
O Fallon, MO
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/21/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Your in & Your out...
The quick response from your advisers. They also take the time to answer questions. Your in and your out quickly.
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 09/24/2019 08:13 AM

Thanks for the great survey! Hope to see you soon for your next service appointment!

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
RK
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Randy K.
Saint Peters, MO
2013 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/19/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Happy hour oil changes
I was very disappointed to hear you are discontinuing the happy hour oil change. I may or may not be back.
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 09/20/2019 04:52 AM

Thank you for the survey hope to see you soon for your next scheduled maintanance. 

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
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Virginia V.
Lonedell, MO
2013 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/18/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
6 month service
As always this service department was excellent in service, friendliness and cleanliness. Makes our visit so pleasant.
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 09/19/2019 04:52 AM

Thank you for the great survey!

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
DT
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David T.
Saint Peters, MO
2016 Hyundai Azera
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/17/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great people who care
They did a great job identifying a small problem with my airbag and ordered the part. Have to go back.
Recomendado
Brad D. de St. Charles Hyundai respondió el 09/17/2019 11:30 AM

Thank you for the great five star survey on your recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
AM
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Angela M.
St. Louis, MO
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/13/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
MY 1ST ENCOUNTER A PHONE CALL 3 MINUTES BEFORE CLOSING TIME MADE THE DIFFERENCE! (PURCHASED A 2019 SANTA FE SE)
AFTER SEVERAL MONTHS OF RESEARCH I NARROWED MY SELECTION TO TWO VEHICLES. I CALLED YOUR DEALERSHIP 5 MINUTES BEFORE CLOSING TIME AND BEN ANSWERED THE PHONE. I ASKED APPROXIMATELY 8 DIRECT QUESTIONS. FOUR DAYS LATER I WALKED IN A PURCHASED A SERVICE LOAN (2019 SANTA FE SE - SYMPHONY SILVER). I LIVE IN NORTH COUNTY (270 @ NEW HALLS FERRY) THERE IS A HYUNDAI DEALERSHIP LESS THAN TEN ILES FROM MY HOME. I DROVE 20 MILES PAST IT TO COME TO YOUR DEALSHIP BECAUSE BEN WAS KNOWLEDGABLE, A MATTER OF FACT, AND PLEASANT. I PLAN TO HAVE ALL OF SERVICING WORK DONE AT THE FACILITY I PURCHASED MY WONDERFUL 2019 SANTA FE SE WHICH I LOVE BY THE WAY! THERE IS NO NEED TO CHANGE WHAT WORKS. THANKS BEN FOR MAKING THE DIFFERENCE!!!!
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 09/13/2019 02:00 PM

Thanks for the great five star survey!!

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
Cliente verificado
O Fallon, MO
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/11/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
I like being able to make an appointment for oil changes. Good customer service.
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 09/13/2019 04:48 AM

Thank you for the great five star survey!

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
KB
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Kathryn B.
O Fallon, MO
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/11/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Please read this !!!!! It’s important.
It took me forever to get my phone call answered. Even with leaving a message. When I asked what the problem was short of staff just a question. He was completely rude which I didn’t appreciate. I was not being sarcastic, just asking a question.
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 09/12/2019 04:49 AM

Do apologize for whoever you were speaking too involving your process of calling St. Charles Hyundai we hope to make your next experience a better one for you. Thanks for the survey!

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
DA
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Diane A.
Saint Peters, MO
2019 Hyundai Kona
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
09/10/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Slow service
After just one visit I am already regretting purchasing the extended maintenance warranty because I am now stuck having to sit for 2 hrs at the dealer anytime I need an oil change or standard maintenance done.
No Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 09/12/2019 04:48 AM

We do apologize about the inconvenience and intend to make the process a lot faster. Thanks for the survey.

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
LT
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Linda T.
Florissant, MO
2016 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/10/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change
Great job as always
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 09/12/2019 04:48 AM

Thank you for the five star survey!

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
Cliente verificado
Saint Louis, MO
2018 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/09/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good service
I had scheduled a service appt through chat and text, but when I arrived, there was no record of it. The service department was able to fit me in anyway, that was nice.
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 09/12/2019 04:48 AM

Thanks for the survey and do apologize about the inconvenience of the scheduling through text not working but glad we were able to service your vehicle! Thanks for the great survey!

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
Cliente verificado
Saint Charles, MO
2012 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/09/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good Service
As I drove in the service writer was waiting with a smile. He got me in and out in less than 1 hour.
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 09/12/2019 04:48 AM

Thank you for the amazing survey! Have a great day!

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
GS
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Gautam S.
Saint Charles, MO
2018 Hyundai Tucson
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
09/09/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Maintenance service
Maintenance was performed very well. Only request to wash the vehicle after completion of maintenance.
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 09/12/2019 04:47 AM

Thanks for the survey and we do apologize about the inconvenience.

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
PB
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Paul B.
St. Peters, MO
2006 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/09/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
great service
I"ve been having my Hyundai's serviced there sense 2006 and only been 1 time that I haven't given them a great rating.
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 09/12/2019 04:47 AM

Thanks again for the great survey! Have a great day!

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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