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TUNDE O'CONNOR

Hyundai of St. Augustine
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(687 reviews)
78

Reseñas de TUNDE O'CONNOR

PD
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Philip D.
Palm Coast, FL
2015 Hyundai Azera
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/27/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
I like the service people and the way they treat you.
Over all they let you know what needs to be done, If you don't want it they don't they do pressure you to have it done unless it is a safety issue.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/28/2019 06:21 AM


 We appreciate you sharing your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
Cliente verificado
Hastings, FL
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/26/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Review
They make you feel very comfortable and seem very honest.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/28/2019 06:19 AM


 Thank you for sharing your service experience with us and your kind words. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
CW
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Carolyn W.
St. Augustine, FL
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/23/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Customer Service
The people in the service department are always create you with a smile and make sure that you are comfortable as you wait for you vehicle.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/23/2019 05:51 AM


 We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
BB
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Beryl B.
St. Augustine, FL
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/19/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Trustworthy
I bought my car, a Hyundai, at this dealer and since then every contact has been polite, informative, prompt and friendly. I cannot think of better customer service, especially for ladies alone. Don't hesitate to ask questions because so far, they have all the answers. Great place to do business. Beryldene Byer
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/21/2019 05:44 AM


 Thank you for taking the time to share your kind words with us and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
CC
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Charles C.
Saint Augustine, FL
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/19/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
great service as always
quick and courteous
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/21/2019 05:43 AM


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
MC
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Mary C.
Palm Coast, FL
2018 Hyundai Tucson
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/18/2019
cliente verificadoCliente Verificado
Categoría: Service
Follow up to previous review
Customer service rep contacted me following my review and apologized for the excessive wait time for an oil change. I was offered a perk for my trouble. Thank you for calling me regarding my concerns.
Recomendado
Empleados con los que trabajó
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
JG
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Janice G.
Saint Augustine, FL
2012 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/18/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Best service writers
Consistent professional service.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/21/2019 05:49 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
MC
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Mary C.
Palm Coast, FL
2018 Hyundai Tucson
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/18/2019
cliente verificadoCliente Verificado
Categoría: Service
Follow up to previous review
Customer service rep contacted me following my review and apologized for the excessive wait time for an oil change. I was offered a perk for my trouble. Thank you for calling me regarding my concerns.
Recomendado
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
01/16/2019
Tipo de Servicio: Maintenance
Categoría: Service
Excessive service wait for simple oil change.
Went in for a simple oil change (express), scheduled in advance. It took nearly 2 hours for a service rep to come to tell me the work was completed and another 20 to 30 minutes for them to wash my car. My appointment was at 9:30 a.m. and did not leave the dealership until noon! I should have billed them for MY time!!!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/16/2019 01:00 PM


 Thank you for taking the time to share your service experience with us. Our apologies for the extra time needed to complete your service. Tunde, your service consultant will be following up with you. We are committed to exceeding your exceptions.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
MS
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Millard S.
Jacksonville, FL
2013 Hyundai Azera
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
01/08/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
In need of renovation
Nice service representative. Short on staff on Saturday. Rundown, dirty waiting room & restrooms with minimal amenities. Service on vehicle was acceptable, but ran out of time to complete all work.
No Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/08/2019 11:47 AM


 Thank you for sharing your candid comments with us. Tunde will be following up with you shortly. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/09/2019 02:08 PM

 Thank you for speaking with Tunde and letting us know about your experience in our waiting lounge. We have ordered replacement chairs and informed our new cleaning crew.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
WP
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Wendy P.
Saint Augustine, FL
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/08/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Tunde is fabulous!
Tunde is absolutely wonderful! If there are any questions or issues, she explains everything to you before they perform the service. Going to get your car serviced is never fun, but the entire service staff makes it a pleasant experience.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/08/2019 05:42 AM


 We appreciate you taking the time to share your kind words with us. Tunde is a tremendous asset to our service team and always has a smile on her face.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
Cliente verificado
Jacksonville, FL
2016 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/07/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent follower up for customers’s complete satisfaction!
All work was done as discussed and vehicle was delivered upon completion. Jermaine Alverez, my salesman, also called to make sure everything was done to my satisfaction.

All around a pleasant experience.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/08/2019 05:43 AM


 Thank you for taking the time to share your service experience with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
Cliente verificado
Saint Augustine, FL
2017 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/07/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service!
Always great service!!!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/08/2019 05:40 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.  We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
Cliente verificado
Clearwater, FL
2009 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/07/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service and friendly staff
Great service and friendly staff. My car came back cleaner than I bought it in. Maintainance was cheaper than another local mechanic and they used real Hyundai parts (unlike the non-Hyundai mechanic). Very satisfied.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/07/2019 05:42 AM

 
 We greatly appreciate you taking the time to share your service experience with us and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
CM
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Christine M.
Palm Coast, FL
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/06/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
They come out to greet you as soon as you pull up. The rep listens to any concern you make and the follow up is also great. They will come to the waiting room and let you know what’s going on! Thanks for all that you do.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/07/2019 05:40 AM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
MS
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Mark S.
Saint Augustine, FL
2017 Hyundai Santa Fe
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/01/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
People are courteous
Work is just okay ...takes too long for a simple oil change.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/02/2019 05:52 AM


 Thank you for sharing your service experience with us. Our sincere apologies for the extra time to complete your services. We did have some of our staff out sick and are looking at contingency processes as to assist our waiting guests.  We are committed to exceeding your expectations.




Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
JM
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Jerrold M.
Saint Augustine, FL
2014 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/01/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent
Great service and explanation.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/02/2019 05:46 AM


 Thank you for sharing your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
GS
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Gerald S.
Saint Augustine, FL
2015 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/31/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Customer Service - Convenience - Courtesy - Comfort - Cost
Employees are very informative, close to home, treated me very well, good munchies and drinks, and... affordable considering the work performed. I went in for a normal lubrication/oil change and was told that the dealership would also perform a recall service. In doing so, it was discovered that my rear brakes were due for replacement and I approved the work. They also replaced windshield wipers and interior cabin air filter. It took longer than i expected but I am quite satisfied with the attention to detail and workmanship.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/02/2019 05:55 AM


 We greatly appreciate you taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.
 Happy new year.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
Cliente verificado
Saint Augustine, FL
2018 Hyundai Elantra
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
12/31/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Could have been better
1st basic oil change w/h new car, was expecting to be wowed b/c we had such a great buying experience and was disappointed. Took a long time, and a minor issue that I requested to he looked at was not. Staff was very friendly but person going over inspection had no idea that I had even made a request to have something looked at.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/31/2018 07:17 AM


 Thank you for taking the time to share your service experience with us. Our apologies on the extra amount of time needed to complete your service. Your service consultant will be following up with you. We are committed to exceeding your expectations.
 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
CG
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Carmen G.
Saint Augustine, FL
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/30/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
People
The Service Writer was promp, efficient and knowledgeable. She explained the repairs and periodically visited me to inform me of the progress. Very pleasant.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/31/2018 06:38 AM


 We appreciate you taking the time to share your service experience with us. We are committed to exceeding your expectations.
 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
Cliente verificado
Saint Johns, FL
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/29/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great customer service and clean facility.
Nice service in the waiting room. The service manager was warm and friendly
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/31/2018 06:41 AM


 We thank you for taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.
 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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