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SureCritic / Concesionario Hyundai / Larson Hyundai / TREVINE KEITH FERNANDO
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TREVINE KEITH FERNANDO

Larson Hyundai
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(139 reviews)
74

Reseñas de TREVINE KEITH FERNANDO

Cliente verificado
Tacoma, WA
2022 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/05/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service
Great and fast service. The only thing is that getting an appointment takes a while
Empleados con los que trabajó
TF
TREVINE KEITH FERNANDO
CL
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Carol L.
Tacoma, WA
2011 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/30/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
A
Keith and Edgar are very much appreciated.
Empleados con los que trabajó
TF
TREVINE KEITH FERNANDO
AR
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Albretha R.
Tacoma, WA
2019 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/18/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Customer service
The staff is very professional and attentive
Empleados con los que trabajó
TF
TREVINE KEITH FERNANDO
RB
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Rodney B.
Tacoma, WA
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/08/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Fantastic service
I definitely recommend Larson hyundai for your vehicle service needs!! I always ask for Keith. Keith has the best customer service around! Always letting me know what's going on with my vehicle. Thanks again Keith for being great!!!
Empleados con los que trabajó
TF
TREVINE KEITH FERNANDO
Cliente verificado
Tacoma, WA
2010 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/02/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Positive
Staff was friendly and repair was quick.
Empleados con los que trabajó
TF
TREVINE KEITH FERNANDO
EM
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Elizabeth M.
Tacoma, WA
2020 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/25/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Keith is the greatest-- he has my respect and he gives it.
He has promised to keep my car humming like a baby and he has not failed to do so. I particularly enjoy the manner in which he communicates with me to make certain I understand his message.
Empleados con los que trabajó
TF
TREVINE KEITH FERNANDO
DA
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Don A.
Tacoma, WA
2015 Hyundai Elantra
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
02/24/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
5
Categoría: Service
Rude and inattentive
The service rep was busier listening to his co-workers conversation than listening to me. Then he snapped at me for not pulling the car in the proper spot, before checking to see the area was completely full. Then he took my keys but said he couldn’t find my car and my fob wasn’t working. I’d told him that initially, but as previously stated, he wasn’t listening. By the way, the car was parked directly in front of the service door, but he didn’t ask where it was parked. I thought we were finished checking in and went to make a call. He then called me and chastised me for walking away and not finishing checking in. I didn’t like one part of my interaction with him, and I spent 50 years in customer service.
DANA D. de Larson Hyundai respondió el 03/03/2022 03:03 PM

Hi Don, 

Thank you for your feedback about your recent service experience. I am sorry to see that you did not have a five-star visit!

I would love the opportunity to make things right for you! Please give me a call at (253) 474-0621 to discuss your visit further. I look forward to speaking with you!

Dana Dixon
Larson Hyundai Customer Care
(253) 474-0621

Empleados con los que trabajó
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TREVINE KEITH FERNANDO
HR
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Henoc R.
Auburn, WA
2012 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/24/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
2012 Sonata engine and turbo replacement
Thank you for the excellent service. Especially to Keith at the service department, he helped me a lot through the whole process.
Empleados con los que trabajó
TF
TREVINE KEITH FERNANDO
PL
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Paul L.
Ocean Shores, WA
2022 Hyundai Tucson Hev
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/18/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
Larson is always very responsive from scheduling to getting me in on time and back on the road quickly.

The service managers and technicians are very professional and always do a fantastic job.
Empleados con los que trabajó
TF
TREVINE KEITH FERNANDO
Cliente verificado
Burley, WA
2017 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/08/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
A little expensive
.Keith is friendly and easy to work with
Empleados con los que trabajó
TF
TREVINE KEITH FERNANDO
GM
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George M.
Tacoma, WA
2021 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/02/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service
Excellent service and polite,
Empleados con los que trabajó
TF
TREVINE KEITH FERNANDO
Cliente verificado
Puyallup, WA
2012 Hyundai Sonata Hybrid
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/29/2022
cliente verificadoCliente Verificado
7
Categoría: Service
Courteous staff
I scheduled an oil change and 3 recalls on my Hyundai. I was disappointed that one of the recalls could not be completed in the appointment (as the part was not available), necessitating a return trip. I would, in the future, appreciate a call ahead of time, providing me an option to reschedule my appointment so all could be done at the same time.
However, the service mgr was courteous, explaining the situation in a pleasant manner. I was also contacted promptly by him when my car was ready and again when the part was available.
Empleados con los que trabajó
TF
TREVINE KEITH FERNANDO
Cliente verificado
Puyallup, WA
2012 Hyundai Sonata Hybrid
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/29/2022
cliente verificadoCliente Verificado
7
Categoría: Service
Courteous staff
I scheduled an oil change and 3 recalls on my Hyundai. I was disappointed that one of the recalls could not be completed in the appointment (as the part was not available), necessitating a return trip. I would, in the future, appreciate a call ahead of time, providing me an option to reschedule my appointment so all could be done at the same time.
However, the service mgr was courteous, explaining the situation in a pleasant manner. I was also contacted promptly by him when my car was ready and again when the part was available.
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
01/28/2022
Tipo de Servicio: Repair
2
Categoría: Service
Needs improvement
My time was not respected, as the part was not available at time of appt. I was able to have oil change and 2 recalls done, but a third recall necessitated a return appt. Also, it was extremely difficult to schedule and reschedule (snow and ice prevented me from keeping initial appt but I canceled in a timely manner) the initial appt due to company's phone/internet problems, along with no call backs from staff. Very frustrating.
ARMANDO L., Service Manager de Larson Hyundai respondió el 01/28/2022 10:19 AM

Thank you for taking the time today to speak with Keith, we appreciate you buisness and look foward to service you in the future.

Armando Lopez
Service Manager
(253)671-6527
armandolopez@looklarson.com
Empleados con los que trabajó
TF
TREVINE KEITH FERNANDO
AR
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Albretha R.
Tacoma, WA
2019 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/25/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Excellent customer service
Very good customer service and staff friendly and helpful
Empleados con los que trabajó
TF
TREVINE KEITH FERNANDO
DM
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Diante M.
Tacoma, WA
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/25/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Keith is the best
I go to Keith for service and he makes it quick, easy and makes everything understandable.
Empleados con los que trabajó
TF
TREVINE KEITH FERNANDO
WG
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William G.
Roy, WA
2021 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/22/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Service Center
We were completely satisfied with our recent service at the service center at Larson Hyundai. The service technician was friendly, and helpful. Our car was completed shortly prior to the time we were told it would be ready. We were pleased that we got a military discount. Afterwards a sales person helped me with a couple of questions I had about connecting the car to blue tooth and google maps. Thank you.
Debbie
Empleados con los que trabajó
TF
TREVINE KEITH FERNANDO
Cliente verificado
Tacoma, WA
2022 Hyundai Santa Cruz
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
01/20/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
5
Categoría: Service
Santa Cruz
Overall adequate service.
Just not to the level of Titus will Toyota.
DANA D. de Larson Hyundai respondió el 01/22/2022 01:46 PM

Hi Steven, 

Thank you for your feedback! We are always looking for ways to improve our services. Is there anything that we could have done to give you a five-star experience?

I would love the opportunity to make things right! Please give me a call at (253) 474-0621 to talk further. 

I look forward to speaking with you!

Dana Dixon
Larson Hyundai Customer Care
(253) 474-0621

Empleados con los que trabajó
TF
TREVINE KEITH FERNANDO
Cliente verificado
Joint Base Lewis Mc Chord, WA
2020 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/20/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great service !
So far I have had positive interactions with the staff and great service in regard to my vehicle .
Empleados con los que trabajó
TF
TREVINE KEITH FERNANDO
LR
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Lenard R.
Tacoma, WA
2022 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/20/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Maintenance
Very professional, fast and efficient.
Empleados con los que trabajó
TF
TREVINE KEITH FERNANDO
MN
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Michael N.
Tacoma, WA
2021 Hyundai Sonata Hev
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/18/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
good
good
Empleados con los que trabajó
TF
TREVINE KEITH FERNANDO
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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