STEVE RISLEY

Sharon T.

Melrose, FL

2018 Hyundai Elantra

12/23/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Worth the drive for me

I live over an hour away and only trust this dealership with my car.
Great service, friendly & professional staff. They never try to over sell me and very straightforward with recommendations.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/24/2018 05:29 AM

We greatly appreciate you taking the time to share your kind words with us and our continued loyalty to Hyundai of St Augustine. Happy holidays from our family to yours.

Empleados con los que trabajó

Constance M.

Jacksonville, FL

2017 Hyundai Santa Fe S

12/18/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service manager

Wow, I cannot say enough great things about the service manager Roger at Hyundai in St. Augustine. He always goes above and beyond to ensure customers receive five-star treatment, and he always takes his calls, which is important when you need to talk to someone in-the-know about your car and maintenance or any unusual problems it is having. Roger epitomizes professionalism and diplomacy in the workplace. He will be the reason customers buy Hyundai a second time.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/18/2018 11:45 AM

We appreciate you taking the time to share your kind words with us. Roger is a valuable member of our service team and always goes above and beyond.
Happy holidays from our family to yours.

Empleados con los que trabajó

Kenny B.

Saint Augustine, FL

2013 Hyundai Azera

12/14/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Regular maintenance went perfectly.

Always return my Azera to St. Augustine Hyundai for service. All the folks in service are first-rate. They are welcoming and accommodating. Highly recommend this dealer for your service needs.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/14/2018 11:30 AM

We greatly appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.
Happy holidays from our family to yours.

Empleados con los que trabajó

ROGER YOUNG

Cliente verificado

St. Augustine, FL

2009 Hyundai Sonata

12/13/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good service

They always do a good job. This particular time I went in for oil change and explained to the gentleman who took my keys that the TPMS light was on, I wanted it checked out. Upon getting into car the light was still on and nothing mentioned about it. Other than that, great service.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/13/2018 10:20 AM

Thank you for sharing your service experience with us and the 4 star rating. Our apologies for the light staying on, we set the air pressures that were low and the light should go off after driving. It appears there is more going on that initially thought. It would be our pleasure to reinspect for you.

Happy holidays from our family to yours.

Empleados con los que trabajó

ROGER YOUNG

Diana T.

Palm Coast, FL

2011 Hyundai Sonata Hyb

12/10/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

The best

Love the service I get from your service department. Everyone is great.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/11/2018 06:07 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Happy holidays from our family to yours.

Empleados con los que trabajó

Stephen L.

Jacksonville, FL

2016 Hyundai Elantra

12/09/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent service

Hyundai of St. Augustine does excellent service, their staff explains everything including options. And the price is reasonable compared to Jacksonville.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/10/2018 05:45 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.
Happy holidays from our family to yours.

Empleados con los que trabajó

Marion M.

Palm Coast, FL

2016 Hyundai Santa Fe S

12/04/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service people very attentive & helpful .

Waiting rooms much be to desired but I go there because of services .

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/04/2018 11:35 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Happy holidays from our family to yours.

Empleados con los que trabajó

Gilles R.

Jacksonville, FL

2018 Hyundai Tucson

12/01/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil change

Excellent service

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/03/2018 06:17 AM

Thank you for taking the time to share your kind words with us and the star rating.

Happy holidays from our family to yours.

Empleados con los que trabajó

Joseph M.

St. Augustine, FL

2005 Hyundai Elantra

11/29/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

bang for the buck not there period

Please stop up-selling , just do the necessary repairs at a fair price with no BS ....AND on a timely manner. I have owned and run a VERY successful auto repair for 40 yrs , I am an ASE Certified Master Tech , as well as my Wife for 40 yrs , and we both just retired 4 months ago , you guys need a refresh on your approach to add on sales and customer service ! Your Service advisers personality , knowledge , and compassion to each and every customers personal situation is imperative for future long gain loyalty and potential... I ran my Fathers car thru your system for routine maintenance , and found many faults.............nothing that cannot be corrected , but still not right....... So if the purpose of this rating is for improvement , that's a really good step, and here I am............however you have to listen , consider and implement , or not......bottom line based on average customer awareness and time constraints/costs factors......not coming back......every shop has a bottom line , yessir , however personality , compassion and Knowledge drives sales .......trust me , eye to eye contact with trust based on truth is a steel forged in heaven........Bottom line, your system is a 6 of 10 , Why....Why are you lacking....pay more attention to personal relationships and trust , easy peasy with specific training , your people are beautiful , just not trained.......(^_^)

No Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/30/2018 04:24 PM

Thank you for taking the time to share your candid comments with us. We haven't seen your father in some time, hope he is doing well. I always enjoyed speaking with him.

My sincere apologies for the uncharacteristic level of service you received. We will be following up with you shortly.

Happy holidays from our family to yours.

Empleados con los que trabajó

Salvatore S.

Elkton, FL

2017 Hyundai Santa Fe S

11/24/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Not Happy

No communication
Sal s

No Recomendado

CHERYL B. de Hyundai of St. Augustine respondió el 11/26/2018 02:45 PM

Hello

I am sorry for the inconvenience i will be having your Service Advisor
look into the issue and contact you about this matter.

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/28/2018 12:20 PM

Thank you for taking the time to speak with Tunde today and again our sincere apologies for the misunderstanding.

Empleados con los que trabajó

Cliente verificado

Saint Augustine, FL

2018 Hyundai Kona

11/21/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Professional

Always greeted very cordial and professionally. Love the free car wash also.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/23/2018 05:50 AM

Thank you for sharing your service experience with us and the 5 star rating. Happy Holidays from our family to yours.

Empleados con los que trabajó

Joseph W.

St. Augustine, FL

2017 Hyundai Sonata

11/13/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Only perfect!!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/13/2018 02:43 PM

Thank you for sharing your kind words with us and the 5 star rating.

Empleados con los que trabajó

DANNY PEREZ TORRES

Edwin H.

Palm Coast, FL

2018 Hyundai Sonata

11/08/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Smooth Visit

Prompt service. Friendly staff. Comfortable. Good coffee. Car wash and vac. Nice!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/08/2018 01:28 PM

Thank you for taking the time to share your service experience with us and the 5 star rating.

Empleados con los que trabajó

Gary K.

Palm Coast, FL

2017 Hyundai Santa Fe S

10/30/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/30/2018 11:29 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Empleados con los que trabajó

Cliente verificado

St. Augustine, FL

2010 Hyundai Santa Fe

10/28/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Usually prompt, courteous service.

See above.

Recomendado

CHERYL B. de Hyundai of St. Augustine respondió el 10/29/2018 06:28 AM

Thank you for sharing your service experience with us
and for the 5 star rating.

Empleados con los que trabajó

ROGER YOUNG

Donna B.

Saint Augustine, FL

2017 Hyundai Santa Fe

10/26/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Satisfied customer

Helpfulness, skill and courtesy of service team. When I heard that Cheryl was no longer going to be my service consultant, I was not pleased. I like working with Cheryl very much. However, I must say Justin did a great job and I am very happy to continue to have him as my service consultant.

Recomendado

CHERYL B. de Hyundai of St. Augustine respondió el 10/29/2018 06:57 AM

Thank you for the wonderful words and sharing your service
experience with us and for the 5 star rating.

Empleados con los que trabajó

JUSTIN SPURLOCK

Marvin D.

Saint Augustine, FL

2018 Hyundai Elantra

10/25/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

2018 Elantra

Outstanding and quick service

Recomendado

CHERYL B. de Hyundai of St. Augustine respondió el 10/26/2018 04:37 AM

Thank you for sharing your service experience with us
and for the 5 star rating,

Empleados con los que trabajó

Hanley H.

Satsuma, FL

2018 Hyundai Santa Fe S

10/24/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendly staff and great service

I appreciate the fast service and complimentary wash that I receive at every visit. My sales person Randy even arranged a loaner car that I needed to pick up my wife while the service was being performed.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/24/2018 08:07 AM

Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.

Empleados con los que trabajó

DANNY PEREZ TORRES