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STEVE RISLEY

Hyundai of St. Augustine
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(603 reviews)
88

Reseñas de STEVE RISLEY

DS
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David S.
Saint Augustine, FL
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/19/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Au
Timely
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/19/2018 12:56 PM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
JM
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John M.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/18/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Routine service
The car wash although complimentary was not very well done.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/18/2018 01:27 PM


 Thank you for sharing your service experience with us and letting us know about your disappointment in the service wash. We will address this with our detail manager.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
JH
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James H.
Saint Augustine, FL
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/08/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great job
Great job.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/08/2018 12:39 PM


 Thank you for sharing your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
CW
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Carol W.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/06/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very satisfied!
Everyone has always been extremely efficient, courteous, and determined to make my visit there a great experience! I highly recommend Hyundai of St Augustine for sales AND service.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/08/2018 05:56 AM


 We greatly appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
RT
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Richard T.
St. Augustine, FL
2013 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/05/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service Experience
I'm never disappointed. Service is excellent and the staff friendly and courteous.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/05/2018 01:07 PM


 We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Our Service team enjoys reading your kind words.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
BW
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Brenda W.
St. Augustine, FL
2018 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/04/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Convenient
Location not far from me.. atmosphere friendly..like the courtesy shuttle if needed...my first experience of purchase and service with Hyundai of St. Augustine
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/04/2018 12:37 PM


 We thank you for sharing your service experience with us and welcome to our Hyundai of St Augustine family. Congratulations on your new Santa Fe.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
SR
STEVE RISLEY
NC
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Nikki C.
Palm Coast, FL
2016 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/02/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Routine maintenance
We always have a vehicle serviced by Hyundai. The dealership was courteous and prompt. Explained everything that was done along with recommendations for our next visit. Things were done in a timely,professional manner overall a great experience.

The Chagnon’s
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/03/2018 05:42 AM


 We appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
Cliente verificado
St. Augustine, FL
2013 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/24/2018
cliente verificadoCliente Verificado
Categoría: Service
Resolved
Thanks so much for your attention to addressing my concerns regarding my recent service review.
Recomendado
Empleados con los que trabajó
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
Cliente verificado
St. Augustine, FL
2013 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/24/2018
cliente verificadoCliente Verificado
Categoría: Service
Resolved
Thanks so much for your attention to addressing my concerns regarding my recent service review.
Recomendado
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
09/19/2018
Tipo de Servicio: Maintenance
Categoría: Service
Know your job
needs serious improvement
No Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/20/2018 05:26 AM


 Thank you for sharing your service experience with us. Our sincere apologies for the inconvenience this has caused you. Justin, your service consultant will be following up with you shortly. Thank you for bringing this to our attention.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/21/2018 12:28 PM


 Thank you for speaking with Justin today and again our sincere apologies for the inconvenience.




Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
PK
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Penni K.
Palm Coast, FL
2016 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/14/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always great service
We have been going to Hyundai of St. Augustine for all of our service for the past 9 years and always get great service.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/17/2018 05:29 AM


 We thank you for sharing your service experiences with us and your continued loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
TR
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Tiffany R.
Saint Augustine, FL
2018 Hyundai Santa Fe
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
09/10/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Job not complete
Everyone was really nice but I was supposed to receive a complimentary wash and vacuum and they only vacuumed my front seats.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/10/2018 01:55 PM


 Thank you for sharing your service experience with us. Our apologies for not informing you that the complimentary service wash only includes front seating area vacuum only. Roger, your service consultant will be following up with you shortly.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
LT
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Lula T.
Saint Augustine, FL
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/30/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
EXCELLENT SERVICE
ON TIME AND COMPLETED AS USUALL
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/30/2018 08:04 AM


 Thank you for sharing you service experience with us and your continued loyalty to Hyundai of St Augustine.


It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
SR
STEVE RISLEY
Cliente verificado
Interlachen, FL
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/27/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
great service
great service
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/27/2018 02:34 PM


 Thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
RB
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Richard B.
Palm Coast, FL
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/25/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always the People.
All the people you come in contact with at St. Augustine Hyundai are very friendly and always looking to help with anything they can. It's always a pleasure going there.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/27/2018 05:34 AM


 Thank you for sharing your kind words with us and it always our pleasure to see you.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
JP
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Jeffrey P.
St. Augustine, FL
2016 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/22/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Regular Service
Professional and on time service appointment. Always a pleasure to service my car at this Hyundai dealer.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/22/2018 09:05 AM


 We appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
SR
STEVE RISLEY
BG
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Barbara G.
Palm Coast, FL
2012 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/18/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Satisfied
I am always satisfied with my service from St Augustine Hyundai.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/20/2018 05:44 AM


 We appreciate your long time loyalty and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
SR
STEVE RISLEY
MD
gravatar
Michael D.
Saint Augustine, FL
2012 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/18/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Caring and professional crew!
I always have a great experience when having my car served at Hyundai St. Augustine!!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/20/2018 05:43 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
TO
gravatar
Thomas O.
Palm Coast, FL
2012 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/15/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change
Easy to schedule online, friendly staff, on time, the typical telling you about cabin air filters, tires, etc., which most people can easily do themselves or more cheaply elsewhere. Better than other Hyundai dealers service departments we've been to.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/15/2018 02:56 PM


 We thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
RF
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Richard F.
Palm Coast, FL
2013 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/08/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fast and detailed service.
Super friendly and fast service.
Recomendado
CHERYL B. de Hyundai of St. Augustine respondió el 08/08/2018 11:42 AM

Thank you for sharing your service experience with us and for the 5 star rating.

Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
MP
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Michael P.
St. Augustine, FL
2015 Hyundai Elantra
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/03/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Recomendado
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/03/2018
Tipo de Servicio: Maintenance
Categoría: Service
Expired Oil Changes
After speaking with the service manager, Joe, we were able to resolve the problem to our satisfaction and will continue to do business with Hyundai of St. Augustine.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/03/2018 07:59 AM


 Thank you for taking the time to speak with today. Once again my apologies for the lack of communication at the time of your purchase. As we discussed, our service team is commited to providing you with an excellent service experience and will be taking care of your remaining oil changes. I am very happy to hear that your service experiences have been great and rest assured we will continue to do so. Thank you again and please don't hesitate to contact me directly if I may ever be of assistance.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
SR
STEVE RISLEY
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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