SR

STEVE RISLEY

Hyundai of St. Augustine

Calificación General

4.8

(603 reviews)

88

Reseñas de STEVE RISLEY

GB

Guy B.

Saint Augustine, FL

2014 Hyundai Santa Fe Sport

08/27/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Guy Buzzelli

Awesome service! Tunde our service advisor is outstanding, she is very good and explains everything that you need to know about your vehicle!
One small annoying issue is when you book service online, you get so many calls and texts asking if you want to keep or cancel the appointment! You almost want to cancel the appointment after the third time they call or text you! They need to fix that!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/27/2019 12:10 PM

Thank you for taking the time to share your service experience with us and your kind words. We will reach out to the on-line appointment schedulers to make sure they stop over sending confirmations. Appreciate bringing this to our attention. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JW

Jack W.

Saint Augustine, FL

2018 Hyundai Santa Fe Sport

ReScore Reseña™

08/22/2019

Cliente Verificado

Categoría: Service

Oil change

I was concerned with the length of time for my oil change.

Recomendado

Empleados con los que trabajó

JUSTIN SPURLOCK

JW

Jack W.

Saint Augustine, FL

2018 Hyundai Santa Fe Sport

ReScore Reseña™

08/22/2019

Cliente Verificado

Categoría: Service

Oil change

I was concerned with the length of time for my oil change.

Recomendado

Reseña Original

08/22/2019

Tipo de Servicio: Maintenance

Categoría: Service

Too long

My time is important to me as your time is to you. If my car is not going in 40 minutes late why doesn’t my appointment start 40 minutes later? I would recommend this business or sales but service yes questionable

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/22/2019 06:00 AM

Thank you for taking the time to share this with us. Our sincere apologies for the additional time to service your vehicle. We understand and value all of our guest's time and Justin will be following up with you soon. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JUSTIN SPURLOCK

RU

Richard U.

Saint Augustine, FL

2014 Hyundai Azera

08/21/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

good staff and service, grimy service area

some general cleanup should be done, but the staff is great and the service always very good.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/21/2019 11:38 AM

Thank you for taking the time to share your service experience with us and the candid feedback. We recently changed our cleaning company and will make sure they are made aware. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

Cliente verificado

St. Augustine, FL

2019 Hyundai Santa Fe Xl

08/07/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Comments are present

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/07/2019 11:41 AM

Thank you for taking the time to share your service experience with us and the 5 star rating.
We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

DANNY PEREZ TORRES

NB

Nicole B.

Saint Johns, FL

2017 Hyundai Santa Fe Sport

08/06/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service and friendly staff

Love this dealership

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/07/2019 06:31 AM

Thank you for sharing your kind words with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

DANNY PEREZ TORRES

KM

Kay M.

Saint Augustine, FL

2018 Hyundai Elantra

08/06/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

K

The quickness you are able to get your car in to be serviced as well as the kindness of the service team.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/06/2019 11:51 AM

Thank you for taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

GA

George A.

Bunnell, FL

2017 Hyundai Sonata

08/06/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Serv

nice and clean good serv. Plus our serv. Rep is the best

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/06/2019 08:46 AM

We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

Cliente verificado

St. Augustine, FL

2017 Hyundai Tucson

07/26/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Always on time with my car

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/29/2019 06:14 AM

Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

MB

Michael B.

St. Augustine, FL

2015 Hyundai Elantra

07/06/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service experience

Had to have a new FOB for my Elantra. Setup was quick & easy

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/08/2019 05:44 AM

We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

Cliente verificado

Saint Augustine, FL

2015 Hyundai Genesis

07/05/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Nice job

Quick efficient service

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/05/2019 05:46 AM

We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

Cliente verificado

Palm Coast, FL

2019 Hyundai Santa Fe Xl

07/03/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

all went ok

good job

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/03/2019 09:53 AM

Thank you for sharing your service experience with us and the 5 star rating. we are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

RC

Robert C.

Saint Augustine, FL

2012 Hyundai Santa Fe

06/29/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendly knowledgeable courteous

Friendly knorledgable courteous

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/01/2019 05:40 AM

We thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JUSTIN SPURLOCK

CG

Cheryl G.

Aurora, CO

2013 Hyundai Tucson

06/24/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendly!

Everyone at the dealership was so nice and accommodating-they even bake fresh cookies!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/24/2019 03:06 PM

Thank you for taking the time to share your service experience with us and the 5 star rating. We are happy you enjoyed the fresh baked cookies.
We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

CT

Carolyn T.

St. Augustine, FL

2012 Hyundai Accent

06/12/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Servicing to stop Rattle

As usual, service was quick and extremely pleasant

Recomendado

CHERYL B. de Hyundai of St. Augustine respondió el 06/12/2019 12:26 PM

Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all our wonderful guests in making
us #1 with Hyundai

Empleados con los que trabajó

CM

Carrie M.

St. Augustine, FL

2011 Hyundai Sonata

06/06/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Long Time to Wait

I arrived to my appointment a couple of minutes early to find 6 cars ahead of me. I waited in line for 20 minutes before being checked in. I didn’t get my car back for another hour and 20 minutes. A nearly 2 hour oil change is excessive.

No Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/06/2019 02:45 PM

Thank you for taking the time to share your service experience with us. Our sincere apologies for the uncharacteristic level of service you received. We appreciate you bringing this to our attention. Tunde, your service consultant will be following up with you.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

RS

Richard S.

Saint Augustine, FL

2013 Hyundai Elantra Gt

05/31/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Superb Personal Service

The services provided and especially the quality and personal service offered by the representative Cheryl Buck, were outstanding. Superb personal service.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/31/2019 12:44 PM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine. Cheryl is a valuable member of our service team and appreciates the praise. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

AU

Alan U.

Palm Coast, FL

2016 Hyundai Tucson

05/24/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

True Customer Service

I came in for my service on Tuesday and was treated wonderfully as usual. I even got a tire rotation that I didn't realize I was entitled to since we bought four new tires at year end. Everyone is pleasant and helpful. I turned in my lease on Thursday for a new vehicle three months early and was treated exceptionally by Ava Hamilton our product specialist. Overall tremendous dealership!!! Great sales and service! All winners!!!!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/28/2019 06:54 AM

We greatly appreciate you taking the time to share your kind words with us and continued loyalty to Hyundai of St. Augustine. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

RT

Richard T.

St. Augustine, FL

2013 Hyundai Sonata Hyb

05/21/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent Service Experience

Ive been having my Sonata serviced here for 5 years and it has always been an excellent experience.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/21/2019 02:02 PM

We greatly appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

KB

Kenny B.

Saint Augustine, FL

2013 Hyundai Azera

05/15/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Always a pleasure

The entire Service Department at Hyundai of St. Augustine is great. Roger has been quite accommodating during all my service visits. The guys that clean my Azera before delivering it back to me after the service do a great job. Kylie is always very friendly and efficient as my service visit concludes. I can highly recommend Hyundai of St. Augustine.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/15/2019 11:29 AM

We thank you for taking the time to share your kind words with us and for trusting us to service your Azera. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

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