SG

Samantha Giddens

Lakeland Hyundai

Calificación General

4.8

(1172 reviews)

75

Reseñas de Samantha Giddens

CT

Cheryl T.

Lithia, FL

2019 Hyundai Santa Fe

ReScore Reseña™

04/10/2021

Cliente Verificado

Categoría: Service

Ray was great!

The only complaint I have is waiting 2 hours for an oil change. Everything else was great!

Recomendado

Reseña Original

04/05/2021

Tipo de Servicio: Maintenance

Categoría: Service

2 hours....

Except for it taking almost 2 hours for a simple service appointment everything else was fine

Recomendado

JESSICA L A., Service Manager de Lakeland Hyundai respondió el 04/06/2021 06:42 AM

Thank you for taking the time to complete the survey. We greatly value your feedback and use this as a tool to learn and grow. I would like to apologize for any short comings and would like to speak with you and resolve any concerns and offer assistance. Our team will be reaching out to speak you soon. Thank you again and have a great day.

Jessica Alexander
Hyundai Service Manager
863-577-5122

Empleados con los que trabajó

Samantha Giddens

Cliente verificado

Lakeland, FL

2020 Hyundai Elantra

04/05/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Expect great service

I have been taking my Elantra’s there for going on 7 years and now expect to be treated well and have not been disappointed in that expectation.

Recomendado

Empleados con los que trabajó

Samantha Giddens

Cliente verificado

Lakeland, FL

2020 Hyundai Tucson

04/03/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent Dealership

One of the nicest dealerships I’ve ever been to

Recomendado

Empleados con los que trabajó

Samantha Giddens

LL

Linda L.

Lakeland, FL

2017 Hyundai Elantra

ReScore Reseña™

03/31/2021

Cliente Verificado

Categoría: Service

Always friendly.

Clean establishment. Appreciated very much at this time with covid lurking around every corner!

Recomendado

Empleados con los que trabajó

Samantha Giddens

JG

Juan G.

Lakeland, FL

2017 Hyundai Tucson

03/30/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Good service

Good service

Recomendado

Empleados con los que trabajó

Samantha Giddens

LL

Linda L.

Lakeland, FL

2017 Hyundai Elantra

ReScore Reseña™

03/31/2021

Cliente Verificado

Categoría: Service

Always friendly.

Clean establishment. Appreciated very much at this time with covid lurking around every corner!

Recomendado

Reseña Original

03/29/2021

Tipo de Servicio: Maintenance

Categoría: Service

Service took too long. Another customer was complaining

The survey takes too long...repetitive

No Recomendado

JESSICA L A., Service Manager de Lakeland Hyundai respondió el 03/31/2021 06:41 AM

Thank you for taking the time to speak with us and we appreciate your feedback. If there is anything more we can do please let us know. Have a great day

Empleados con los que trabajó

Samantha Giddens

OH

Osmany H.

Winter Haven, FL

2020 Hyundai Sonata

ReScore Reseña™

03/24/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Recomendado

Reseña Original

03/24/2021

Tipo de Servicio: Maintenance

Categoría: Service

Eficiencia y buen trabajo

Lo mejor de lo mejor

Recomendado

JESSICA L A., Service Manager de Lakeland Hyundai respondió el 03/24/2021 03:40 PM

Thank you for your business and we look forward to seeing you next visit. Have a great evening.

Jessica Alexander
Hyundai Service Manager
863-577-5122

Empleados con los que trabajó

Samantha Giddens

BS

Brenda S.

Lakeland, FL

2021 Hyundai Elantra

ReScore Reseña™

03/22/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recomendado

Reseña Original

03/20/2021

Tipo de Servicio: Repair

Categoría: Service

Jessica Alexander

Jessica was very helpful, professional , informative , friendly and directed me to the right person to talk too. I meant to give her a 5; an exceptional rating but hit wrong rating star. I give her a 5 star as well as all of Lakeland Hyundai employees that I have had the pleasure to work with giving all 5 stars.
Hope you can please use this report which will correct my error on the other rating. Thank you.

Recomendado

JESSICA L A., Service Manager de Lakeland Hyundai respondió el 03/22/2021 05:26 AM

Thank you for your buisiness and we look forward to seeing you next service.

Empleados con los que trabajó

Samantha Giddens

LS

Lonnie S.

Lakeland, FL

2021 Hyundai Tucson

ReScore Reseña™

03/20/2021

Cliente Verificado

Categoría: Service

ABS Recall

No problems during safety update to ABS system

Recomendado

Empleados con los que trabajó

Samantha Giddens

LS

Lonnie S.

Lakeland, FL

2021 Hyundai Tucson

ReScore Reseña™

03/20/2021

Cliente Verificado

Categoría: Service

ABS Recall

No problems during safety update to ABS system

Recomendado

Reseña Original

03/20/2021

Tipo de Servicio: Repair

Categoría: Service

ABS Recall

No problems during safety update to ABS system

Recomendado

JESSICA L A., Service Manager de Lakeland Hyundai respondió el 03/20/2021 08:37 AM

Thank you for your business and if you need anything else do not hesitate we are here to help. I look forward to seeing you next visit. Have a great weekend.

Empleados con los que trabajó

Samantha Giddens

GR

Grace R.

Lakeland, FL

2020 Hyundai Tucson

03/16/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great SUV.

We have purchased at least five Hyundai's from this dealership. We are very satisfied with our Tucson!!!

Recomendado

Empleados con los que trabajó

Samantha Giddens

DT

David T.

Lakeland, FL

2017 Hyundai Santa Fe Sport

03/16/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Excellent service as always.

Recomendado

Empleados con los que trabajó

Samantha Giddens

BM

Bonnie M.

Polk City, FL

2011 Hyundai Sonata

04/09/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

You need to get rid of the sales manager Lou or Lu (whichever) because he lost you not one but two new car sales. .

I have purchased two cars there in the past. Lou told me that didn't matter at all. So my son and I purchased two new cars at another dealership. They treated us like humans there.

No Recomendado

Christopher S H., Service Manager de Lakeland Hyundai respondió el 04/10/2018 06:33 AM

Hello,

It was a pleasure speaking to you and please feel free to contact me in the future if I may help you in any way.

Christopher S. Haggstrom
863-577-5122
Service Manager

Empleados con los que trabajó

Samantha Giddens

PV

Paul V.

Lakeland, FL

2017 Hyundai Sonata

04/06/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The people

I was treated with respect and made to feel important. Quality was as good as expected. Good job, keep up the good work.

Recomendado

Daniel G., Digital Media Director de Lakeland Hyundai respondió el 04/09/2018 07:45 AM

Paul

We know our teams really do care about your service experience and the health of your vehicle. Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

Empleados con los que trabajó

Samantha Giddens

RK

Roger K.

Lakeland, FL

2013 Hyundai Tucson

ReScore Reseña™

04/05/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Recomendado

Reseña Original

04/05/2018

Tipo de Servicio: Maintenance

Categoría: Service

Very expedient problem solutions

I had a problem with my car which happened months ago but i didnt mention it till today. Problem was addressed by lakeland hyundai WITHIN HOURS. UNBELIVABLE. Big thumbs to. Chris Haggstrom.

Recomendado

Christopher S H., Service Manager de Lakeland Hyundai respondió el 04/05/2018 01:53 PM

Hello,

I am glad I can help with the this situation and I look forward to seeing you tomorrow morning so I can get this situation resolved.

Christopher S. Haggstrom
863-577-5122
Service Manager

Empleados con los que trabajó

Samantha Giddens

RH

Richard H.

Ruskin, FL

2013 Hyundai Sonata

04/05/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

march 29 service

whenever I come to Lakeland Hyundai for service on my 2013 sonata service there is always prompt and friendly! we have really enjoyed our experience with Lakeland Hyundai, and we absolutely love our sonata! my only complaint is that you guys are so far away from our residence in Ruskin. other than that we love you, and keep up the great work!

Recomendado

Daniel G., Digital Media Director de Lakeland Hyundai respondió el 04/06/2018 10:36 AM

Thank you Richard for your kind words and review. Yes, Ruskin is a bit of a drive, but we truly appreciate your business and for coming to Lakeland Hyundai Service. If we can do anything (besides moving our dealership closer to your home), don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

Empleados con los que trabajó

Samantha Giddens

XG

Xiomara G.

Polk City, FL

2017 Hyundai Santa Fe

04/04/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Oil change

Pretty fast this time

Recomendado

Daniel G., Digital Media Director de Lakeland Hyundai respondió el 04/06/2018 10:34 AM

Xiomara

Thank you for your rating and review. We work with our teams every day to help improve all of our services. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

Empleados con los que trabajó

Samantha Giddens

TD

Taylor D.

Lakeland, FL

2017 Hyundai Elantra

04/04/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

N/A

N/A

Recomendado

Daniel G., Digital Media Director de Lakeland Hyundai respondió el 04/04/2018 10:46 AM

Taylor

Thank you for your great rating. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

Empleados con los que trabajó

Samantha Giddens

AC

Anna C.

Davenport, FL

2017 Hyundai Santa Fe S

04/04/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The people. Samatha, Jessica, et al.

Nice.

Recomendado

Daniel G., Digital Media Director de Lakeland Hyundai respondió el 04/04/2018 08:07 AM

Anna

Thank you for your rating and review. We also believe it is the people who make customer service the best. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

Empleados con los que trabajó

Samantha Giddens

Cliente verificado

Lakeland, FL

2011 Hyundai Tucson

03/31/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent service!

A big thank you to everyone, always great service from all employees

Recomendado

Daniel G., Digital Media Director de Lakeland Hyundai respondió el 04/03/2018 12:26 PM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

Empleados con los que trabajó

Samantha Giddens

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