Samantha Giddens

Thank you Edmund for your review and rating. If we can do anything, don't hesitate to ask... we're here to help!

Thank you for your review. If we can do anything, don't hesitate to ask...we're here to help!

Thank you Charlotte for the wonderful comments and rating. We hope that everyone coming to Lakeland Automall Hyundai has a great experience and we work hard every day to make sure our teams treat every customer like they were the only customer. If we can do anything, don't hesitate to ask... we're here to help!

Hi Carol

Thank you for coming to Lakeland Hyundai Service. We're so pleased you enjoyed your experience and that we were able to handle your service quickly. If we can do anything, don't hesitate to ask... we're here to help!

Hi James:

Thank you for coming to Lakeland Hyundai Service and for your review. If we can do anything, don't hesitate to ask... we're here to help!

Thank you Francis

We like the new place too! Thank you for  coming to Lakeland Hyundai and if we can do anything, don't hesitate to ask... we're hereto help!

Thank you for your wonderful comments and great review. If we can do anything, don't hesitate to ask... we're here to help!

Thank you Kimberly

We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Thank you for your review.. It's always great to hear someone use the word "awesome" when referring to a ca dealer and service department. We know our teams work hard every day to exceed expectations and it makes the entire team feel great hearing that a customer had an awesome experience. If we can do anything, don't hesitate to ask... we're here to help!

Wow! Thank you Lynette for your comments, review and thank you for coming to Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Thank you John

We appreciate you coming to Lakeland Hyundai Service and thank you for your review. If we can do anything, don't hesitate to ask... we're here to help!

Dear Betty Reese:

Thank you for taking the time to complete your recent survey from Lakeland Hyundai Service. Please accept our sincere apologies for the inconveniences we have caused during your recent visit. We did want to address each of your concerns individually as we feel they are important to us and our business.

1) Recalls should not take two appointments when you already have the customer information and a copy of the recall - Just order the parts and make one appointment for the customer. This waste the customer time.

We do sincerely apologize. In no circumstance should you have been told that the recall part was in-sock without physical confirmation from a Hyundai Service Advisor and a “hold’ tag placed on the part for your scheduled appointment. We have worked hard to train our Service Advisors, Porters and Technicians to address all concerns with professionalism and honesty; the fact you had to reschedule due to misinformation was a lack of true professionalism.

2) Service department - not friendly, seems like they do not enjoy their jobs, liked forced to work together.

It is unfortunately that you feel our staff does not work well together and we did not greet your concerns with a positive and eager attitude. We strive every day to exceed the expectations of our customers and we apologize that we did not exceed your expectations.

3) If call center is making the appointments - Fire them. My last appointment I asked if they had the part in stock and they said yes and when I got there, the part was not in stock. My second time doing this.

We do have a 3rd party call center company handle overflow and after hours appointments; because of your concerns we are evaluating other options and hope to have a more formidable solution in place shortly.

4) Talking to other customers waiting - one lady had been waiting over two hours for an oil change.

Typically we inform our customers an oil change can take 60 to 90 minutes depending on how many appointments have been scheduled at the same time. This time is realistic so we have time to complete a full vehicle inspection, notify the customer of any outstanding issues or concerns and wash the vehicle. We cannot say waiting two hours for an oil change only has not happened, but all of our Service Advisors are trained to notify the customer of any delays so they are not waiting endlessly with no communication. We do provide shuttle service and loaner vehicles if a time is excessive for any reason.

5) I need to purchase a second vehicle and because of this experience I will have to look some where else.

We are disappointed to hear that you may take your business to another dealership. We truly work hard every day to earn the business of every customer in sales and service and apologize for disappointing you during your recent service visits. We constantly work with our staff to hopefully bring the best customer experience every time. If we can do anything to regain your business, please don’t hesitate to reach out to us and let us know how we can help improve Lakeland Hyundai Service for everyone.

Sincerely,

Hello

We apologize for any inconvenience and thank you for you review. It may seem odd, but we do a great deal of service work and a service advisor may not communicate to a porter or to the technician exactly where they parked the vehicle after service. We will talk with our managers and advisors to hopefully find a better solution for customers when their vehicle is ready.

Again, thank you for your review and we will work to improve our processes.

Hello George

We apologize that your vehicle was not washed after service. We have made a notation in your account. Please accept a free car wash at your convenience. We know that is may not be the most convenient for you to come to the dealership and we value your business.

Again, we apologize for not getting your vehicle washed and please accept our invitation to have it cleaned anytime. Our Hyundai Service Manager has been made aware of this issue and we hope this never happens again to any customer.

Hi Thomas

Thank you for your review. Great to hear Lakeland Hyundai Service could meet your requests. IF we can do anything, don't hesitate to ask... we're here to help!

Hi Kelly

Thank you for the review and kind words. If we can do anything to make your experience better, don't hesitate to ask... we're here to help!

Hi Carlos

Thank you for the review and for coming to Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Thank you Paul for your review.

We know the service department isn't usually the first place anyone wants to visit - so we try to make it as painless as possible. Thank you for coming to Lakeland Hyundai and if we can do anything, don't hesitate to ask... we're here to help!

Hi Alfred

Thank you for the great review and comments. We appreciate you coming to Lakeland Hyundai for service. If we can do anything, don't hesitate to ask... we're here to help!

Hi Andrea

Thank you for your great review. We appreciate your business and thank you for coming to Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!