SG

Samantha Giddens

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1172 reviews)
75

JL
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JESUS L.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/01/2015
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
They've met and exceeded my expectations every time.
I've purchased two vehicles from Lakeland Hyundai and would recommend them 100%. From sales to service to parts, never let me down.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/02/2015 06:55 AM

Thank you Jesus for your kind words and review!

We know our teams work hard every day to make sure every customer has the best possible experience form sales to service to parts and body shop. Thank for coming back and being a loyal customer! If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

PB
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PEDRO B.
Lake Alfred, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/30/2015
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
great Service and wonderful Customer Service.1
Great Service and Wonderful Customer Service
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/30/2015 11:55 AM

Thank you Pedro for the review and rating!

We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

CT
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CHERRY T.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/27/2015
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
GREAT SERVICE
I was upset about new car light going on dash and recall on car but after taking car to dealership they did great job Thank You
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/28/2015 06:42 AM

Hi Cherry

We are so happy we were able to resolve your problems and get your vehicle working well. We know sometimes there are factors that are out of our control, but we try to do what we can to help make the best of it. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

RB
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RONNIE B.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/23/2015
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
5
You did a fantastic job
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/24/2015 05:32 AM

Thank you Ronnie

We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

CB
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CHARMAINE B.
Sebring, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/16/2015
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Warmth of the staff members
Excellent service
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/16/2015 01:35 PM

Hi Charmaine!

Thank you for the great rating and review. We truly appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

RV
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RUTH V.
Lakeland, FL
ReScore Reseña™
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
09/12/2015
cliente verificadoCliente Verificado
Categoría: Service
Not a good experience
I was at the dealership for over 4 hours and the haggling was exhausting. WHAT A WASTE OF TIME! I went to Nissan and purchased a vehicle told them what ai was willing to pay and they made it happen. I am very happy with my experience at Nissan. I will never go back to Lakeland Hyundai! BTW, I also had a good FICO score! Ruth
No Recomendado
Empleados con los que trabajó

HM
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HOWARD M.
Plant City, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/07/2015
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
very clean facilities
Service advisor Samantha was very competent
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/08/2015 05:35 AM

Hello Howard

Thank you for the rating and review. Samantha has been with us for some time and is very competent and knowledgeable. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

SD
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SANDRA D.
Zephyrhills, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/05/2015
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The Customer Service Reps are always great
Anytime I have gone there to have my car serviced, I am always treated so well. And I never have to wait that long for my car to be serviced. I will always deal with Lakeland Hyundai only.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/08/2015 05:33 AM

Thank you Sandra

It's always great to hear form our customers after service so we can make sure things are going well. Thank you for the rating and review and if we can do anything, don't hesitate to ask.. we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

AS
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ANGELA S.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/05/2015
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Lakeland Hyundai ROCKS
From purchase to service, this is the best place to buy a car...by FAR! See salesman Pierre St. Cyr, he is amazing!!!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/08/2015 05:30 AM

Thank you Angela!

Such a great review! We truly appreciate your business and yes... we agree.. Pierre is pretty amazing and so is the rest of our staff. Thank you again for the review and rating and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

RV
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RUTH V.
Lakeland, FL
ReScore Reseña™
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
09/12/2015
cliente verificadoCliente Verificado
Categoría: Service
Not a good experience
I was at the dealership for over 4 hours and the haggling was exhausting. WHAT A WASTE OF TIME! I went to Nissan and purchased a vehicle told them what ai was willing to pay and they made it happen. I am very happy with my experience at Nissan. I will never go back to Lakeland Hyundai! BTW, I also had a good FICO score! Ruth
No Recomendado

Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/29/2015
Tipo de Servicio: Maintenance
Categoría: Service
Not fair on trade-in's on their own vehicles
Dealership not fair in pricing trade-in value on their own vehicles.
No Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/02/2015 05:37 AM

Hello Ruth

We're not sure exactly went on during your trade-in evaluation. We can certainly discuss with you further and have a manager get with you. We know you received this survey because of a recent Lakeland Hyundai Service appointment - we certainly hope that appointment met all of your expectations. If your service appointment had problems, please let us know so we can help improve our customer service.

Did you value your trade on-line? Did you use the KBB or Black Book tools to get an estimated value? Was the appraised value different than what you had expected? We would like to help with your concerns further. Please don't hesitate to contact us... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

SC
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STEPHEN C.
Gibsonton, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/18/2015
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Amazing team as always!!!
The girls in the service department are Amazing!!!! They're friendly, helpful and very knowledgable. Robert, the GM, is a great asset to the company as he's super personable and goes above and beyond for all his customers! Love this team and for that I will always be a Hyundai fan ;)
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/19/2015 05:30 AM

Thnk you Stephen for the freat review and rating!

Yes... we agree that everyone is Lakeland Hyundai Service and Sales does  great job and it is even better to get confirmation from our customers! We believe everyone who is part of our team works together to make sure every customer experience (from sales to service) is the best it can be. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

MS
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MICHAEL S.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/18/2015
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change service was quick...
Great service, comfortable conditions to wait in. Quick turn around for oil change.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/19/2015 05:24 AM

Hi Michael:

Thank you for coming to Lakeland Hyundai Service. We try to make every experience as painless as possible; even though it's an oil change, we know it's taking time out of your busy schedule to have the work done. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

DB
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DONNA B.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/14/2015
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
People
Excellent Service!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/17/2015 08:04 AM

Hi Donna

Thank you for the review and rating. IF we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

VL
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VALDEZ L.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/06/2015
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
My sale rep
The atmosphere is a ver comfortable and mic place and I did not wait too long for my car to finish service
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/06/2015 09:51 AM

Thank you for the review and rating Valdez...

If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

MT
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MICHEAL T.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/04/2015
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
CLEAN, Organized, & Professional!!
Service Advisor/Tech Samantha reprogrammed my key fobs that were inop!!
Strangely enough No Batteries were required just some computer time!!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/05/2015 06:52 AM

Hi Michael

We're glad Samantha was able to help. Thank you for the review and rating! If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

Cliente verificado
Tampa, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/03/2015
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
In and out
Quick first service! Nice waiting area w water and donuts, car was washed and ready to go
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/04/2015 05:32 AM

Thank you for your review and rating. We try to make it as pleasant as possible for every customer when the come to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

LB
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LETTICHIA B.
Plant City, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/24/2015
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Pleased with their service
I have confidence in the service and if anything else comes up they discuss it with me in a way that I understand it.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 07/24/2015 08:49 AM

Hi Lettichia

Thank you for coming to Lakeland Hyundai Service. We're happy you feel you have the confidence and trust in our service advisors and technicians - it's important to not only feel comfortable but to know you understand your vehicle maintenance and service schedule. Helping all of our customers understand their vehicle, what works and why maintenance is important is only part of our job. Thank you again for coming to Lakeland Hyundai Service and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

JB
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JIMMY B.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/23/2015
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Personal service by Samantha and Jessica is always superb
Excellent dealership to work with. I have recently referred two buyers who purchased a Genesis. Kevin the sales manager and Billy the salesman are great guys to work with.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 07/23/2015 02:08 PM

Hello Jimmy

Thank you for your kind words. We truly appreciate your business and thank you for coming to Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

DK
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DONALD K.
Haines City, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/21/2015
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
quick and efficient service
Pleasant staff, great service
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 07/21/2015 11:54 AM

Thank you for coming to Lakeland Hyundai Service Donald. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

AH
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ALAN H.
Zephyrhills, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/20/2015
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Everyone there is very nice and knows what they are doing.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 07/21/2015 05:50 AM

Hi Alan

Thank you for your review and for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.