SG

Samantha Giddens

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1172 reviews)
75

EG
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Elizabeth G.
Lakeland, FL
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/09/2016
cliente verificadoCliente Verificado
Categoría: Service
Service manager was very pleasant
Much better job on vacuum and wash, wait time a little long, but much better than first visit
Recomendado

Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/31/2016
Tipo de Servicio: Repair
Categoría: Service
Poor service and long wait time
Terrible
No Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/02/2016 05:36 AM

Thank you for your rating and review. We truly apologize for your experience at Lakeland Hyundai Service. We understand the Lakeland Hyundai Service Manager Chris Haggstrom has spoken with you. Again, we truly apologize for your service and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

Cliente verificado
Lakeland, FL
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
08/31/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Additional work
Did not tell me additional work was needed while car was there. Am still waiting for return e-mail on price of getting additional work done.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/01/2016 07:11 AM

Thank you for your rating and review. We truly apologize for your experience at Lakeland Hyundai Service and you not being informed about service necessary during your visit. We understand the Lakeland Hyundai Service Manager Chriss Haggstrom has spoken with you and made arrangements to have the alignment service done at your convenience. Again, we truly apologize for not notifying you about the repairs at the time of your service and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

UF
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Ulysuse F.
Plant City, FL
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
08/31/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Slow customer service in getting your car after service done
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/31/2016 12:18 PM

Thank you for your rating and review. We apologize for the amount of time you took to service your vehicle; we are working with our teams to help improve our internal processes to provide the best customer service every time. If we can do anything, don’t hesitate to ask, we’re here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

CC
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Carol C.
Mulberry, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/30/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
The gal in the service department went above board in helping me.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/31/2016 12:09 PM

Thank you for your rating and review. Samantha is a great part of our service team and thank you for the kind words. If we can do anything, don’t hesitate to ask, we’re here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

DD
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David D.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/30/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
local. clean. friendly. nice cars
Great place. Samantha Giddons very helpful and friendly. And knowledgable.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/31/2016 12:08 PM

Thank you for your rating and review. Samantha is  great asset to our team and we are proud to have her. If we can do anything, don’t hesitate to ask, we’re here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

WC
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Wendy C.
Plant City, FL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/30/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change
See comments
No Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/31/2016 06:45 AM

Thank you for your rating and review. Lakeland Hyundai Service Manager Chris Haggstrom will be reaching out to you to address your concerns. He can be reached directly at 863-577-5122. We apologize for any inconvenience and we will be investigating the details of your concerns. Every service should have a pre and post visit inspection to ensure your vehicle is exactly as you dropped it off without any additional issues. Again, we apologize for your inconvenience and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

PM
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Patrick M.
Lakeland, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
08/29/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
nice and clean
Nice and clean
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/31/2016 06:48 AM

Thank you for your rating and review. If we could have done anything different on your last visit to make your experience exceptional, please let us know. If we can do anything, don’t hesitate to ask, we’re here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

HS
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Holly S.
Lakeland, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
08/29/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly, efficient customer service
Everyone there is extremely friendly and courteous. I liked getting a text and email from the service dept. explaining what they suggested be done during my maintenance visit. Also my appt. was at 5pm and I was in and out within the hour!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/31/2016 06:47 AM

Thank you for your rating and review. If we could have done anything different on your last visit to make your experience exceptional, please let us know. If we can do anything, don’t hesitate to ask, we’re here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

MA
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Mindy A.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/29/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service!
Lakeland Hyundai always takes such great care of my car!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/31/2016 12:12 PM

Thank you for your rating and review. We like to think we take care of every customer and their vehicle as if they were our own. If we can do anything, don’t hesitate to ask, we’re here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

MW
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Margie W.
Lakeland, FL
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/29/2016
cliente verificadoCliente Verificado
Categoría: Service
Fast and Efficient Servce!
I've changed my overall rating from 2 stars to 5 stars. I took my car back to Lakeland Hyundai the next day. They got me in right away and took care of the problem!
Recomendado
Empleados con los que trabajó

RK
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Robert K.
Davenport, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
08/28/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
closeness
friendly staff and closest dealership to me in time.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/31/2016 06:47 AM

Thank you for your rating and review. If we could have done anything different on your last visit to make your experience exceptional, please let us know. If we can do anything, don’t hesitate to ask, we’re here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

Cliente verificado
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/27/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great!
Great!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/29/2016 09:25 AM

Thank you for your rating and review. Great is what we're trying to achieve every day! If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

SM
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Sandra M.
Lakeland, FL
2012 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/26/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Comfortable waiting area easy in & our wash car
Very satisfied with service and personell
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/29/2016 08:50 AM

Thank you for your rating and review. We appreciate your business and we think we have a great team too! If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

JW
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Joseph W.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/26/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
My advisor and service manager were very good to me
I recommend Lakeland Hyundai all the time!!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/29/2016 08:49 AM

Thank you for your rating and review. We are glad we could exceed you expectations and complete your service to meet your needs. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

BN
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Brenda N.
Valrico, FL
2015 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/26/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Pleasure to have service done at this dealer.
Great service as always. Thank you Samatha for your help and giving excellent customer service.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/29/2016 09:22 AM

Thank you for your rating and review. We truly appreciate your business and we think Samantha does a great job with every customer! If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

MO
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Miguel O.
Riverview, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/26/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always a pleasure
I drive 45 min to your dealership, when I have one just 15 min from me. Samantha is great, she always is upfront and helpful!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/29/2016 09:17 AM

Thank you for your rating and review. Thank you for going out of your way to come to Lakeland Hyundai Service. We truly appreciate your business and we think Samantha is great too! If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

MW
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Margie W.
Lakeland, FL
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/29/2016
cliente verificadoCliente Verificado
Categoría: Service
Fast and Efficient Servce!
I've changed my overall rating from 2 stars to 5 stars. I took my car back to Lakeland Hyundai the next day. They got me in right away and took care of the problem!
Recomendado

Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
08/25/2016
Tipo de Servicio: Repair
Categoría: Service
Fast service
I would have given 5 stars if this other issue had not come up.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/26/2016 01:23 PM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service.  We understand that Chris Haggstrom, Hyundai Service Manager has reached out to you. If we can do anything, don’t hesitate to ask… we’re here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

RB
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Ray B.
Mulberry, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/25/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service personnel
Great service
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/25/2016 02:22 PM

Thank you for your rating and review. We appreciate your comments about your service and look forward to helping you with your next service need.  If we can do anything else, please don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

CB
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Candace B.
Auburndale, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/24/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Very clean, comfortable chairs!
Everything was good.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/25/2016 07:13 AM

Thank you for your rating and review. We're glad we could meet your expectations even with a recall. If we can do anything, don’t hesitate to ask… we’re here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

Cliente verificado
Lakeland, FL
2013 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/24/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Basic maintenance - oil change
Fast and courteous! Nice waiting area! Clean care upon return!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/25/2016 07:12 AM

Thank you for your rating and review. We appreciate the compliments and will definitely let our staff know. If we can do anything, don’t hesitate to ask… we’re here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.