SG

Samantha Giddens

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1172 reviews)
75

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Anthony D.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/27/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Andy D
Everyone is professional and treats you with kindness and respect.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/28/2016 07:12 AM

Thank you for your rating and review. We're pleased to know your experience was good during your recent visit to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

JM
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Joaquin M.
Davenport, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/27/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quickness and customer service
Because if they don't have a Hyundai it does t make sense for them to go there in Lakeland
No Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/27/2016 02:01 PM

Thank you for your rating and review. It is true we service Hyundai vehicles, but we also service many import vehicles at Lakeland Hyundai Service. Our teams are skilled in the mechanics and systems of all top model foreign vehicles, just as Ford specializes in domestic vehicles. If we could have done anything differently during your visit to make your experience better, let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

JC
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Jim C.
Davenport, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/26/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Fantastic place to take your car to be serviced
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/27/2016 05:20 AM

Thank you for you rating and review. We appreciate your comments and look forward to providing great service any time you may need us. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

MS
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Michael S.
Lakeland, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/26/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Hyundai maitenance review
Service is good, waiting is sometimes long even with an appointment.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/27/2016 05:21 AM

Thank you for you rating and review. We are constantly working with our teams to improve efficiency and the speed in which any service may take. We apologize for your extended wait and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

Cliente verificado
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/24/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly Service
From the moment you drive up to the service to the check out they keeps you informed about the status of the service. The waiting area is comfortable and the complimentary drinks are a nice touch.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/26/2016 08:51 AM

Thank you for you rating and review. We want every customer to have a great experience in a comfortable environment every time. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

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Cliente verificado
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/23/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
A Manganello
enjoyable wait!!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/26/2016 08:29 AM

Thank you for your rating and review. "enjoyable wait!" is not usually what we hear, but we're pleased you had a pleasant experience at Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

BP
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Bruce P.
Lakeland, FL
2016 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/23/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Professionalism
Have only great service when I need any service ....
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/23/2016 10:23 AM

Thank you for your rating and review. Great service is what we're striving for every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

DS
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Daniel S.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/21/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The people
I enjoy the interaction with all the people at Lakeland Hyundai.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/22/2016 06:44 AM

Thank you for your rating and review. We think we have a great team - thank you for noticing. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

RV
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Robert V.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/21/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great to do business with..
Customer service rep met me when I arrived and wasted on time taking care of my concerns. Car was finished and ready to go at the time they promised.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/22/2016 11:54 AM

Thank you for your rating and review. Samantha and all of our team members want everyone to have the best experience every time. We are glad we were able to take care of your concerns. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

Cliente verificado
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/21/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Dept. is decent
The service department is efficient
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/22/2016 06:03 AM

Thank you for your rating and review. If we could have done anything to make your last service experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

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Cliente verificado
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/21/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
GREAT PLACE
GREAT SERVICE
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/22/2016 11:54 AM

Thank you for your rating and review. We can live with "GREAT", It's what we strive for every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

RK
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Robert K.
Davenport, FL
2016 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/21/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Lakeland service
Very polite and quick service. The waiting area was comfortable & coffe & water were a plus.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/21/2016 01:47 PM

Thank you for your rating and review. We try to make sure every customer has a great experience every time.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

Cliente verificado
Mulberry, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/21/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Lakeland HYUNDAI
Excelllent service department very satisfied. Thank you
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/21/2016 08:54 AM

Thank you for your rating and review. It's wonderful to hear from our customers and their experience. We're glad we could meet your expectations and look forward to the next time you need service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

TT
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Tracy T.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/21/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Customer service
Great customer service
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/21/2016 01:48 PM

Thank you for your rating and review. We truly appreciate your comments and for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

BB
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Byral B.
Lakeland, FL
2013 Hyundai Santa Fe S
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/17/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Pleasant helpful staff and great service.
We have always experienced helpful pleasant staff and great workmanship. Love the warranty Hyundai provides. Would only buy their product.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/20/2016 06:49 AM

Thank you for your rating and review. If we could have done anything differently on your last service to provide exceptional service, please let us know.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

RH
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Robert H.
Lakeland, FL
2013 Hyundai Santa Fe S
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/14/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
I will want to verify future diagnoses of my cars condition.
No Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/16/2016 12:36 PM

Thank you for your rating and review. We apologize for any miscommunication from Samantha regarding the condition of your vehicle. Lakeland Automall Service Manager Chris Haggsrom will be reaching out to you to discuss your concern. His direct number is 863-577-5122. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

JL
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Juan L.
Auburndale, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/14/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great, Through Service
We purchased our car a year ago and have had excellent customer service the entire time! The service department is very accommodating and works with our crazy schedules. They do a great job and they are informative. There is never any pressure to complete items not needed.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/16/2016 12:33 PM

Thank you for your rating and review. We truly appreciate your continued support of Lakeland Hyundai Service and we hope we can continue to provide you with the best possible service every time. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

Cliente verificado
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/14/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Place for Service
Friendly staff, fast service, great facility and reasonable prices.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/15/2016 02:03 PM

Thank you for your rating and review. You hit all of the bullet points we strive for every day. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

MW
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Michael W.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/14/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Warranty
excellent
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/15/2016 02:02 PM

Thank you for your rating and review.We knew people would like our warranty program - thank you for coming ti Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

OM
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Oswaldo M.
Kissimmee, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/13/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Buen servicio y rapidez
Las dos veces que me ha tocado ir me he sentido muy bien,por las comodidades a los clientes.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/16/2016 01:45 PM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.