SG

Samantha Giddens

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1172 reviews)
75

AA
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Albert A.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/04/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
great service
Yes
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/04/2016 05:54 AM

Thank you for your rating and review. We strive for great service every day; thank you for noticing. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

FW
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Frederick W.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/03/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
service work done correctly
work done as requested, nice clean waiting area.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/04/2016 05:53 AM

Thank you for your rating and review. Our teams work hard every day to provide the best possible service in a clean and friendly environment. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

DC
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David C.
Winter Haven, FL
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/04/2016
cliente verificadoCliente Verificado
Categoría: Service
eficiency
excelent
Recomendado

Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
10/03/2016
Tipo de Servicio: Repair
Categoría: Service
?
I was satisfied with my visit overall however I was curious as to why the service person recommended to change my transmission oil and antifreeze at 33,00 miles when the manual sys to do it a 60,000. Quite a bid difference wouldn't you say?
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/03/2016 12:48 PM

Thank you for your rating and review. We understand Lakeland Hyundai Service Manager has reached out to you to help resolve any of your concerns. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

Cliente verificado
Lakeland, FL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/01/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service center wasn't thorough & we were sold a broken piece of crap passed off as new.
Service depart did incomplete job servicing car causing family to be stranded on side of road. This is an 8 month old car. Sonata 2.0T sport.
No Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/03/2016 09:33 AM

Thank you for your rating and review. We understand your frustration and apologize for any inconvenience you and your family may have experienced. We never want a customer to feel neglected or upset by an instance that could have been avoided. 

We understand you have had a chance to speak with Lakeland Hyundai Service Manager Chris Haggstrom and he has assured our team that he will do everything within his power to make sure your vehicle is running at peak performance before being returned. He can be reached directly at 863-577-5122. If we can do anything, don't hesitate to ask... we're here to help!




Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

NW
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Nellie W.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/01/2016
cliente verificadoCliente Verificado
Categoría: Service
You took care of the problems with my car, Gave me a loaner to use till my car was done Although I was not up to date with my maintenance, they took care of me.
Thank you for the professionalism. You did a great job
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/03/2016 09:10 AM

Thank you for your rating and review. We always try to provide the best possible service to every customer. If we can do anything, don't hesitate to ask... we're here to help!




Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

SZ
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Shirley Z.
Plant City, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/01/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
service and prompness of service
I wrote my review in the first area
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/03/2016 09:11 AM

Thank you for your rating and review. Thank you for the kind words and we look forward to helping you on your next service visit. If we can do anything, don't hesitate to ask... we're here to help!




Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

MR
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Martin R.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/01/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly staff
Yes
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/03/2016 09:12 AM

Thank you for your rating and review. We think our staff is pretty great and we appreciate your business.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

AJ
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Alicia Jo J.
Bartow, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/30/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
I have had my car almost a year and have been very pleased every time come for service. Great staff.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/03/2016 09:34 AM

Thank you for your rating and review. We strive every day for great service and our staff works every day to help improve every customer's experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

HB
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Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/30/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very friendly staff
The staff is always friendly and knowledgeable. Never pressure you. If you say no then they respect that
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/03/2016 09:28 AM

Thank you for your rating and review. We want every customer to come to service and hopefully enjoy their visit. If we can do anything, don't hesitate to ask... we're here to help!




Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

RS
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Russell S.
Lakeland, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/30/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fast
Great place, great cars
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/03/2016 09:37 AM

Thank you for your rating and review. If we could have done something on your last visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!




Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

MM
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Martha M.
Winter Haven, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/29/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
customer service
yes
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/30/2016 05:35 AM

Thank you for your rating and review. Great customer service is a goal we strive for every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

SW
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Sandra W.
Lake Wales, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/29/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent service.
Repair was completed in a timely manner. I received an oil change & gas sensor replacement.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/29/2016 11:36 AM

Thank you for your rating and review. We're glad we could provide excellent service during your last visit. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

Cliente verificado
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/28/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service with a Smile
Great service. People extend themselves because they care. Buying a car here; that is another discussion for a completely different review.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/29/2016 06:47 AM

Thank you for your rating and review. It may sound strange, but we believe all of our staff really does care about their job, the customers and their vehicles. It is a team effort of taking pride and ownership of everything they do and we are proud to have so many members of our team that truly do care. 

When you are ready to look at new vehicle, our teams will be ready to help you find the best vehicle that fits your budget and needs. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

DA
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Dubelsa A.
Bartow, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/28/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly staff
Enjoyed my experience, although it went way over my scheduled appointment time I will definitely be back.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/29/2016 07:07 AM

Thank you for your rating and review. We apologize for your inconvenience and the extended time it took to complete your service. It is never our intent to have any customer wait for any period of time unexpected and we will work with our teams to continually improve our service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

Cliente verificado
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/28/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good service
Very helpful and professional.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/28/2016 01:59 PM

Thank you for your rating and review. We're glad we be helpful and professional - it is something we work toward every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

EC
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Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/28/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Some wonderful people that you have working for you !!!
The ladies and the men are sooooooo nice to me !!!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/28/2016 01:58 PM

Thank you for your rating and review. It's so nice to hear that we have great employees - we think we do, but it's nice hearing it from our customers.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

GH
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Gary H.
Clermont, FL
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
09/28/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
See review
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/29/2016 11:41 AM

Thank you for your rating and review. We apologize for not clearly communicating every step of your repair during your last visit. We understand that Lakeland Hyundai Service Manager Chris Haggstrom has reached out to you and left a message to help address your concerns. He can be reached at 863-577-5122.

Again we apologize for not providing you with the best possible service and for the amount of time it took to complete your service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

VW
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Valerie W.
Plant City, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/28/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Always great service
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/28/2016 01:56 PM

Thank you for your rating and review. Our teams strive every day for "great service" - thank you for noticing. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

JL
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Jennifer L.
Mulberry, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/28/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Awesome experience!
The attention to detail and service writer Samantha Giddens makes it a pleasure to have your vehicle serviced!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/28/2016 11:57 AM

Thank you for your rating and review. Samantha does a great job for us and we are proud to have her as part of our team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

JT
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Joseph T.
Polk City, FL
2015 Hyundai Santa Fe S
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/27/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
friendly atmosphere
none
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 09/28/2016 07:15 AM

Thank you for your rating and review. If we could have done anything to make your recent visit to Lakeland Hyundai Service better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.