SG

Samantha Giddens

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1172 reviews)
75

JM
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John M.
Haines City, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/22/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good service
Yes
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 01/23/2017 07:49 AM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

DL
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David L.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/22/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
grat service
Best cre ever no complaints, makes you feel welcome
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 01/23/2017 07:50 AM

Thank you for your rating and review. We truly appreciate your kind words and thank you for coming to Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

JB
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Joseph B.
Tampa, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/21/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
Staff is always friendly and professional. Work is done well and they never try to sell me service unless it's needed.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 01/23/2017 10:22 AM

Thank you for your rating and review. We believe treating everyone with friendly and professional service is the only way to go; it's only part of how we like to conduct business.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

Cliente verificado
Plant City, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/20/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
I was treated right, and car fixed right
I had a good experience, and will return for service in the future.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 01/23/2017 10:18 AM

Thank you for your rating and review. We apologize about the warranty issue but we're glad we were able to get your problem fixed.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

TL
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Theresa L.
Mulberry, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/17/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
We love Lakeland Hyundai
Our service advisors Sammy and Jessica are the best. They have been there for years and even ask how our daughter is when she is not with us. They are always friendly and keep us up to date with what is going on with our car and how long it will take. We have always been pleased with the service we receive.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 01/18/2017 05:47 AM

Thank you for your rating and review. We appreciate your repeat business and we believe we can treat every customer like family; it helps build a lasting relationship and confidence in the services we provide. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

DF
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Danielle F.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/17/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Totally satisfied
Samantha kept me informed from start until finished.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 01/18/2017 05:44 AM

Thank you for your rating and review. We're glad Samantha could keep you updated about the progress of your vehicle; it makes it easier sometimes when you know what is going on...  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

JW
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John W.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/17/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Honesty and integrity of the service dept. people.
yes
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 01/17/2017 10:48 AM

Thank you for your rating and review. We believe it is our responsibility to provide honest, helpful and correct information to every customer; making sure we correct mistakes and provide the customer with the best possible service is our first priority.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

JH
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Judy H.
Mulberry, FL
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/16/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Dog friendly and nice people!
Excellent service. Lakeland Hundai has been giving us great service since we purchase our vehicle in July '14.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 01/17/2017 10:45 AM

Thank you for your rating and review. We're glad we can continue to provide great service with every visit. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

AC
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ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/13/2017
cliente verificadoCliente Verificado
Categoría: Service
They provide coffee and donuts and a clean restroom and waiting room.
Clean and comfortable and great customer service!
Recomendado
Empleados con los que trabajó

WN
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Wendy N.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/11/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Everyone is very nice and work is done well and in a timely manner.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 01/13/2017 10:38 AM

Thank you for your rating and review. We're not sure if you have made comments in the past, but we try to listen to every customer and their requests. It is important to us that every customer have a great experience every time.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

AC
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Atiya C.
Winter Haven, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/09/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The real deal
Everything went great the second time
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 01/13/2017 11:12 AM

Thank you for your rating and review. We're glad we could help to resolve your issues.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

VJ
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Vicki J.
Auburndale, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/09/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
First experience with the Service Department.
Detailed review and comments submitted.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 01/17/2017 05:38 AM

Thank you for your rating and review. We truly apologize for any inconvenience you experienced while attempting to schedule your service department and during your visit. WE are working closely with our teams to provide the best possible customer service and have reviewed your particular circumstance and are working with our service representatives to improve the quality of communication with all of our customers.

Again we truly apologize for your inconvenience and hope we can earn your business in the future. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

MG
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Michael G.
Plant City, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/09/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Oil Change
Lower your pricing for oil changes
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 01/13/2017 11:11 AM

Thank you for your rating and review. We do apologize for the cost of your recent visit - in case you are not aware, our website has discount coupons available. They do change, but it may help reduce the cost of service the next time. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

CB
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Chelsea B.
Plant City, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/09/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendliest
I would definitely recommend Lakeland Hyundai.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 01/09/2017 12:25 PM

Thank you for your rating and review. Wow - We truly appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

MR
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Mathew R.
Winter Haven, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/06/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Customer service
Friendly service
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 01/31/2017 07:48 AM

Thank you for your rating and review. We apologize for not completing the service as expected from our team; we will continue to work with our teams to improve the quality and service expected for every customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

AC
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ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/13/2017
cliente verificadoCliente Verificado
Categoría: Service
They provide coffee and donuts and a clean restroom and waiting room.
Clean and comfortable and great customer service!
Recomendado

Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
01/05/2017
Tipo de Servicio: Repair
Categoría: Service
They provide coffee and donuts and a clean restroom and waiting room.
Nice and friendly I just was there a little bit to long.
Recomendado
Christopher S H., Service Manager de Lakeland Hyundai respondió el 01/06/2017 07:14 AM

It was a pleasure speaking to you this morning and I hope to see you in our service department on your next service visit.

Christopher S. Haggstrom
Service Manager

Empleados con los que trabajó

SS
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Stefanie S.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Super friendly and super clean
Go Patriots
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 01/06/2017 01:41 PM

Thank you for your rating review. Hahaha - Go Patriots! Seems like they have a pretty good shot to win again - thank you for your review. If we can do anything, don't hesitate to ask, we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

Cliente verificado
Mulberry, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Customer Service
I was in and out in a very timely manner and I was well informed and taken care the entire time.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 01/06/2017 01:43 PM

Thank you for your rating review. Samantha does a great job and we are proud to have her as part of our team. If we can do anything, don't hesitate to ask, we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

CM
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Cornelius M.
Auburndale, FL
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/04/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Rountine service
Excellent service. Completed on a timely manner
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 01/04/2017 02:01 PM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

TH
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Thomas H.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/03/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Car maintenence
You guy dud q great jobs .
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 01/04/2017 05:41 AM

Thank you for your rating and review. We try to do a great job every day and we truly appreciate your business.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.