SG

Samantha Giddens

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1172 reviews)
75

Cliente verificado
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/28/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always Great
Lakeland Hyundai and Ford always provide Great service! James Is an honest sales associate.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 07/31/2017 05:33 AM

Thank you for your rating and review. We want every customer to have a great experience every time and feel comfortable no matter in sales or service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

RM
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Robert M.
Lakeland, FL
2017 Hyundai Santa Fe S
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
07/27/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Incomplete services and bad information.
Incomplete service and bad Communications.
No Recomendado
Christopher S H., Service Manager de Lakeland Hyundai respondió el 07/27/2017 10:16 AM

Hello,

It was a pleasure speaking with you today.I hope I have resolved all your concerns.Please call me if there is any other further help I can provide.I want to apologize again for the inconsistencies and assure you that you can count on us for all you vehicle needs.

Christopher S. Haggstrom
Service Manager
863-577-5122

Empleados con los que trabajó

RY
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Robert Y.
Lithia, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/27/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
robert york
good fast service and good clean place
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 07/27/2017 02:20 PM

Thank you for your rating and review. We want every Lakeland Hyundai customer to have good, fast service in a clean and friendly environment. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

RS
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Roberta S.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/26/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Always on point
Very friendly and quick to complete the work that needs to be done
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 07/26/2017 01:21 PM

Thank you for your rating and review. We know how important your time is and how valuable every customer is - we just want everyone to have great service.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

PF
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PATRICK F.
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/25/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
N/A
N/A
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 07/26/2017 06:42 AM

Thank you for your rating and review. We are sorry we were not able to provide the complete level of service expected duringyour recent visit. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Plant City, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/25/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
great service
very friendly and engaged service
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 07/26/2017 06:41 AM

Thank you for your rating and review. We want every customer to have a great experience and friendly and engaged service helps everyone understand the process and expectations.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

AF
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Angela F.
Lakeland, FL
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/25/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
REVIEW
First rate service from "my team leader, Samantha Giddens, and her crew!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 07/25/2017 12:24 PM

Thank you for your rating and review. Samantha is a great Service Advisor and a valuable asset to our Hyundai Service team.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

WF
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WILLIAM F.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/25/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Quick Service, Outstanding Results
I have a 2014 Azera. The leather on the steering wheel was peeling making the steering wheel feel rough to the touch. I took my car in, they photographed the steering wheel, submitted it to Hyundai and within one day had an approval to replace the steering wheel. Took in my car and the steering wheel was replaced and I was on my way within 1.5 hours.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 07/25/2017 11:14 AM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

DT
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DAVID T.
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/24/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent service
As usual, great and timely service again. They even notified us of an upcoming recall and went ahead and repaired it.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 07/24/2017 11:18 AM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Lithia, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/24/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Thursday service
Service was good.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 07/24/2017 11:14 AM

Thank you for your rating and review. Good is good - we're just happy we could meet your expectations. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

PS
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Paul S.
Lakeland, FL
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/22/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
SERVICE
See my comments
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 07/24/2017 11:00 AM

Thank you for your rating and review. We think everyone should have a fast, friendly and quality service no matter what the need. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

JW
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Jason W.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/21/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Professional, Timely, Quality
Service staff is professional and make you feel welcome. Service department completed my vehicle repair 45 minutes before quoted time. Job was done right. I would have more work done there in the future.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 07/24/2017 10:57 AM

Thank you for your rating and review. We always try to exceed customer expectations and provide a quality service with professional and knowledgeable employees.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

AE
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Ana E.
Davenport, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/21/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Perfect Service!
Not a big fan of dealerships, but a huge fan of Lakeland Automall. Every time I bring my car in for service im always greeted by the friendly staff. Waiting room is comfortable, free wifi is a huge benefit!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 07/21/2017 01:35 PM

Thank you for your wonderful rating and review. We understand your take on dealerships but we always want the opportunity to change the mindset and provide an exceptional experience.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/20/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Gary Walker, Owner
Would definitely consider purchasing another vehicle, if and when. Stephanie Giddons has been our service writer since we purchased our new 2015 Genesis Tech and is the very best.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 07/21/2017 01:27 PM

Thank yo for your rating and review. Samantha is truly admired for her knowledge and customer service - she does a great job and is a vital pert of our team.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

CJ
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Carolyn J.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/20/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent staff and Exceptional service to my vehicle!
Thank you for another wonderful experience. My car was serviced and returned to me quickly and it was washed and vacuumed. Thank you.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 07/21/2017 01:26 PM

Thank you for your rating and review. We're glad you enjoyed your experience at Lakeland Hyundai Service. We know our teams work hard to provide great service and we're glad we can continue to meet your expectations.   If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

DA
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Donna A.
Lakeland, FL
2017 Hyundai Santa Fe S
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/19/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Their Service Dept!! Everyone so nice plus they go out of there way to help you!!
I lease my SUV their!!They been great to us over the years !!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 07/20/2017 06:03 AM

Thank you for your rating and review. We apologize about the quality of the car wash on your recent visit and we will work with our porters and teams to ensure quality for every customer.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Davenport, FL
2016 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
Yes I would recommend Lakeland Hyundai best service around!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 07/20/2017 06:01 AM

Thank you for your rating and review. We appreciate your business and know that our teams work hard to make sure every customer has a great experience. Jessica, Samantha, Jarrod and all of our team truly care about every customer and their vehicle.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Car Dealer Review
My wife and I bought two new cars the same day. We were treated very well and were provided quality service.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 07/19/2017 12:01 PM

Thank you for your rating and review. We appreciate your business and for purchasing 2 vehicles. It is great that your experience was good and we will continue to provide quality service.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

DT
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Denise T.
Winter Haven, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/18/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Routine Service Phone Mishap
Please read comments on what happened. It was fixed...but, it took a couple phone calls.
Recomendado
Christopher S H., Service Manager de Lakeland Hyundai respondió el 07/25/2017 09:14 AM

We are sorry for the mix up and will train and work with our personnel answering the phones to properly advise of when scheduled maintenance is due.

Christopher S. Haggstrom
Service Manager

Empleados con los que trabajó

AR
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Andres R.
Davenport, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/18/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great place to do business.
Awesome job!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 07/19/2017 11:58 AM

Thank you for your rating and review. We appreciate you coming to Lakeland Hyundai Service for your maintenance and glad we could provide a quality service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.