SG

Samantha Giddens

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1172 reviews)
75

KS
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Kathy S.
Lakeland, FL
2011 Hyundai Elantra To
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/10/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
they take good care of you. see that you are satisfied. keep you posted of status. give financial info up front
friendly, qualified staff. great service
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/10/2017 08:18 AM

Thank you for your rating, review and kind words. We know our teams work hard to provide the best possible customer service every day and it is great when customers let us know about the job we are doing. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Lakeland, FL
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/09/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
fast efficient service
great service department
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/10/2017 08:19 AM

Thank you for your rating and review. We truly appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

LP
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Laura P.
Winter Haven, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/09/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The service representative knew the price right away for the part I needed.
Excellent. I sent a letter in for the lady who helped me.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/09/2017 01:15 PM

Thank you for your rating and review. We appreciate your business and your kind words. We're also pleased we could provide excellent customer service - it's something we strive for every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

KC
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Karen C.
Plant City, FL
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/08/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer Service
Yes, this is an excellent dealership!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/09/2017 06:18 AM

Thank you for your rating and review. We appreciate your kind words and for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

DR
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David R.
Davenport, FL
2015 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/08/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
ABS light under warranty
Taken care of quickly
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/09/2017 06:17 AM

Thank you for your rating and review. We're glad we could resolve your issue quickly and get you back on the road. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

JT
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Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
08/08/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
n/a
n/a
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/09/2017 06:25 AM

Thank you for your rating and review. We have forwarded your comment to Lakeland Hyundai Service Manager to review your recent visit - He can be reached directly at 863-577-5122. We are always concerned about what our customers says and how we can improve. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent quality in a timely manner
Satisfactory as always
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/07/2017 12:54 PM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Plant City, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Repeat customer
Hyundai makes a great, very reliable car & Lakeland Hyundai has friendly, never pushy sales people. The service dept is fantastic.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/07/2017 12:52 PM

Thank you for your wonderful comments and review. We truly do want to make Lakeland Hyundai a great place for sales and service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

MB
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Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service as always
The team here once again cared for our regular maintenance and a screw in a tire. Samantha was particularly helpful.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/07/2017 12:51 PM

Thank you for your rating and review. Samantha does a great job and is a respected service advisor. Thank you for coming back to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

AC
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Alexaneder C.
Kissimmee, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Job
Quick oil change and inspection.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/07/2017 12:50 PM

Thank you for your rating and review. We've been working on making wait times shorter while providing quality service - we're glad we could meet your expectations.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

SB
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Shields B.
Lakeland, FL
2015 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/03/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly atmosphere and quality reliable service.
Excellent place to do business ! Friendly, professional , caring and trustworthy.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/04/2017 07:14 AM

thank you for your rating and review. We appreciate your business and kind words. We know our teams work hard to ensure every customer has a great experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

MS
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Mina S.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/01/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent service department!
Lakeland Hyundai service department is professional, courteous, knowledgeable and caring about the customer!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/02/2017 09:02 AM

Thank you for your rating and review. Our teams work hard every day to provide every customer the best possible service at Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

DJ
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Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/31/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Courteous
The staff is kind and helpful from the time you pull up!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/01/2017 08:21 AM

Thank you for your rating and review. If we could have done anything differently during your last service appointment to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

YV
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Yvette V.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/31/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service as always!
Samantha was great, I was so stressed that I didn't have a car and it thought it would take a long time but Samantha assured me and made me feel that I could trust Lakeland Hyundai to fix my car promptly and efficiently. Thank you so much!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/01/2017 08:15 AM

Thank you for your rating and review. Samantha is a true professional and really does care about her customers and Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

DS
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Daniel S.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/31/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Staff
The staff are great people I feel like I have known them forever. I always get a hug from my Salesman and My Service Write.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/01/2017 08:15 AM

Thank you for your rating, review and kind words. We appreciate your business and repeat business to Lakeland Hyundai. We know our teams work hard to provide great service and it is nice to hear from our customers who deserve the best. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/30/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Scheduled service appointment.
The appointment was pleasant as usual.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 07/31/2017 05:30 AM

Thank you for your rating and review. We're glad we could meet all of your service expectations and provide a pleasant experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Lakeland, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/29/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Price of services
People were great but service prices were to high
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 08/01/2017 08:47 AM

Thank you for your rating and review. We try to price all of our services competitively with other offerings in the area. Unfortunately, sometimes our prices are higher depending on the service and the parts required. Also, depending on the service, not all maintenance is covered under warranty and may void a manufacturer warranty if not completed at the dealer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

TR
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Todquishia R.
Zephyrhills, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/29/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Great service. They also washed and vacuum cleaned my floors.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 07/31/2017 05:26 AM

Thank you for your rating and review. Sometimes providing something extra can make someones day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

DL
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David L.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/28/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Wonderful dealership
Everyone is very friendly and provide great service
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 07/31/2017 05:25 AM

Thank you for your rating and review. We want every service experience to be the best it can be with friendly team members and great service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

PG
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Paul G.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/28/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Thanks to Jessica
Jessica is a credit to Lakeland Automall
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 07/31/2017 05:34 AM

Thank you for your rating and review. Jessica is a great asset to our team and valuable to every customer.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.