SG

Samantha Giddens

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1172 reviews)
75

Cliente verificado
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/12/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent
Excellent
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/13/2017 12:03 PM

Thank you for your rating and review. We know our teams strive for 'excellent' every day so it is nice when that is the response from customers. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

DC
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Deborah C.
Highland City, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/12/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
I always love Lakeland AutoMall
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/13/2017 12:00 PM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Automall. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

JS
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Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/10/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service was completed in a timely manner and everything was as expected.
Service was completed in a timely manner and everything was as expected.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/11/2017 02:28 PM

Thank you for your rating and review. Meeting the expectations of every customer is our goal every day and we appreciate you coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

VR
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Vemireddi R.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/10/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Ab very pleasant place with lovely staff who are more than willing to give the assistance one needs
Excellent service
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/11/2017 02:26 PM

Thank you for your rating and review. Our teams try to make every experience pleasurable when in service and hope that every customer feels the same way. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

CB
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Christian B.
Winter Haven, FL
ReScore Reseña™
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
10/10/2017
cliente verificadoCliente Verificado
Categoría: Service
Just average.
The service manager is Chris. He is very professional. He will do whatever it takes within reason to help you out. The main problem is the length of time it takes to get anything done. I don't know if that's by design so you will stay longer so that you will be more tempted to buy or they just need faster service techs.
No Recomendado
Empleados con los que trabajó

CT
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Cynthia T.
Lakeland, FL
2013 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/09/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent servce
They know be by name and give me the best service.
Recomendado
Christopher S H., Service Manager de Lakeland Hyundai respondió el 10/10/2017 06:31 AM

Thank you for taking the time to rate us we appreciate the 5 star rating!

Christopher S. Haggstrom
Service Manager

Empleados con los que trabajó

CB
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Christian B.
Winter Haven, FL
ReScore Reseña™
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
10/10/2017
cliente verificadoCliente Verificado
Categoría: Service
Just average.
The service manager is Chris. He is very professional. He will do whatever it takes within reason to help you out. The main problem is the length of time it takes to get anything done. I don't know if that's by design so you will stay longer so that you will be more tempted to buy or they just need faster service techs.
No Recomendado

Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
10/09/2017
Tipo de Servicio: Maintenance
Categoría: Service
Just average.
Well read everything else and you tell me.
No Recomendado
Christopher S H., Service Manager de Lakeland Hyundai respondió el 10/10/2017 07:26 AM

Hello,

  I have called the phone number on file and would like to address your concerns and help with this situation.Please call me at the phone number below when you have time.I look forward to speaking to you.

Thank You.

Christopher S. Haggstrom
863-511-5122
Service Manager

Christopher S H., Service Manager de Lakeland Hyundai respondió el 10/10/2017 09:12 AM

Hello,
 
 Thank you for your feedback and we look forward to serving you in the future.


Christopher S. Haggstrom
Service Manager

Christopher S. Haggstrom
Service Manager

Empleados con los que trabajó

TD
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Tonya D.
Plant City, FL
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/09/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
AWESOMENESS
THE SERVICE STAFF AT LAKELAND HYUNDAI OUR AMAZING THANKS J AND SAM
Recomendado
Christopher S H., Service Manager de Lakeland Hyundai respondió el 10/10/2017 06:33 AM

Thank you for the 5 star rating we sure appreciate it!

Christopher S. Haggstrom
Service Manager

Empleados con los que trabajó

MT
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Migdalia T.
Auburndale, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/08/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Dealing with service representatives like Sam.
So far I'm satisfied.
Recomendado
Christopher S H., Service Manager de Lakeland Hyundai respondió el 10/10/2017 10:08 AM

Thank you for the 5 star review we sure appreciate it!

Christopher S. Haggstrom
Service Manager

Empleados con los que trabajó

CT
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Cameron T.
Lakeland, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/07/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Listened to the customer
Loyalty to the customer
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/11/2017 02:30 PM

Thank you for your rating and review. We truly believe that listening to the customer about what they know about their vehicle helps us better understand how to approach a repair. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

JL
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JEFFRIE L.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/06/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The best treatment. The best car.
I have never had a problem with the dealership, service or my car. Well worth the drive.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/11/2017 08:19 AM

Thank you for your rating and review. We believe every customer is our best customer and should be treated like our only customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

EP
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Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/06/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
good job
edward p
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/06/2017 02:25 PM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

JJ
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Jeremy J.
Mulberry, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/05/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
On time!
I have been dealing with dealerships for almost 20 years and most of the time I am the one calling to see if my vehicle is ready. Not the case this time I was scheduled for service at 12:30 and by 2:30 I received a call stating my vehicle was complete. It was just a simple fix the gas cap needed replaced but while it was in the vehicle had a recall for an intake issue and they took care of it as well. My experience was amazing!!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/05/2017 11:56 AM

We're glad we could provide such outstanding service. We know our teams work hard every day to provide the highest quality service for every customer.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

JS
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John S.
Lakeland, FL
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/05/2017
cliente verificadoCliente Verificado
Categoría: Service
Recant previous rating sent
Service team have resolved issues with vehicle.
Recomendado
Empleados con los que trabajó

JS
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John S.
Lakeland, FL
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/05/2017
cliente verificadoCliente Verificado
Categoría: Service
Recant previous rating sent
Service team have resolved issues with vehicle.
Recomendado

Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
10/05/2017
Tipo de Servicio: Maintenance
Categoría: Service
Don't trust the tech in completing tasks. Need to check behind them when completed.
Disappointed in the quality of work. Not serious to customers needs and seems to be interested only making additional charges and not correcting the task given.
No Recomendado
Christopher S H., Service Manager de Lakeland Hyundai respondió el 10/05/2017 05:22 AM

Hello, 

 It was a pleasure speaking to you today and I hope we have made this situation right at this point.

Christopher S. Haggstrom
Service Manager

Empleados con los que trabajó

MN
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Marguerite N.
Davenport, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always dependable and awesome service!
I drive past two other Hyundai dealers to get to Lakeland because I trust them and they have never let me down!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/05/2017 11:54 AM

Thank you for your rating and review. Thank you for the continued support and vote of confidence. We want to make sure every customer has great service every time and give them a reason to keep coming back. We hope to continue to earn your business and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Riverview, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/04/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
:-)
Great customer service and friendly service reps.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/04/2017 02:08 PM

Thank you so much for your rating and review. We try to make every experience exceptional and we're glad we could meet your service expectations. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Plant City, FL
2012 Hyundai Sonata Hyb
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/03/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
No comment
no comment
Recomendado
Christopher S H., Service Manager de Lakeland Hyundai respondió el 10/05/2017 12:13 PM

Hello,

 Please call me at the phone number below if I may assisit at this point.

Christopher S. Haggstrom
863-577-5122
Service Manager

Empleados con los que trabajó

DK
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Diane K.
Lakeland, FL
2016 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/03/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service
I received a recall notice for my car. I made an appointment for a Saturday. I dropped it off early and it was done early. Great job guys.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/03/2017 01:01 PM

Thank you for your rating and review. Thank you for your business and we will let our teams know of your compliments.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

DW
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Dale W.
Lake Wales, FL
2017 Hyundai Santa Fe S
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/03/2017
cliente verificadoCliente Verificado
Categoría: Service
Correction of proper service procedures
Service personnel failed to notify on service required. After speaking to the Service Manager, the problem was corrected the following day. The response to the problem was fast and applicable to the problem. The procedure of notification on problems has been corrected per the service manager. THIS IS WHAT KEEPS CUSTOMERS!!!!!
Recomendado
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.