SG

Samantha Giddens

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1172 reviews)
75

Cliente verificado
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/02/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
I always enjoy the great customer service provided at Lakeland Hyundai.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 11/03/2017 05:51 AM

Thank you for your rating and review. If we could have done anything differently during your last service visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

RC
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Rhonda C.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/02/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly personalized service
Rhonda
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 11/03/2017 05:33 AM

Thank you for your rating and review. We know it takes a great team to provide great service and we believe our staff helps make every service visit enjoyable. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Lakeland, FL
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
11/02/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Bad oil change
Created a major engine problem w a routine oil change
No Recomendado
Christopher S H., Service Manager de Lakeland Hyundai respondió el 11/03/2017 09:54 AM

Hello,

  I wanted to apologize again for the problem you had with our service department.Please call me at the phone number below if there is anything I can help with at this time.

Christopher S. Haggstrom
863-577-5122
Service Manager

Empleados con los que trabajó

RM
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Richard M.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/01/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Smart, courteous and friendly staff.
Excellent and timely service.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 11/03/2017 05:29 AM

Thank you for your rating and review. We continuously work with our teams to ensure that we provide great service to every customer every time.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

CT
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Cherry T.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/01/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Wonderful Service Department
I had came in on Monday October 30th tire light was on JESSICA wrote me up and said she would take care of it she is a great employee Samantha check me out said they found metal in my tire and the tire was replaced so I am very happy with the service .Both JESSICA and Samantha are great employee they always make sure I get great service.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 11/03/2017 05:28 AM

Thank you for your rating and review. We think all of our team members do a great job, but Jessica and Samantha do get a great deal of compliments from our customers. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

MM
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Maxwell M.
Lakeland, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/01/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
GREAT ASSOCIATES AND SERVICE
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 11/03/2017 05:49 AM

Thank you for your rating and review. If we could have done anything differently during your last service visit to make your experience better, please let us know.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

JB
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Jenny B.
Mulberry, FL
2013 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/01/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service department
Jeanie was very knowledgeable , courteous and a very pleasant
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 11/01/2017 08:03 AM

Thank you for your rating and review. Our teams are here to help you and every customer with whatever their needs... we're glad we could help. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

LT
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Larry T.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/31/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer
Friendly, courteous
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 11/01/2017 07:57 AM

Thank you for your rating and review. We know every team member wants to make every service experience a good experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

RH
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Robert H.
Lakeland, FL
2013 Hyundai Santa Fe S
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/31/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
No comment.
No comment.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 11/01/2017 07:56 AM

Thank you for your rating and review. If we could have done anything differently during your last service visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/31/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very friendly and helpful
The people there are always helpful and friendly.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/31/2017 01:08 PM

Thank you for your rating and review. We look forward to your next service appointment and hope we can continue to earn your business. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/29/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly staff
Friendly staff,comfortable environment
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/31/2017 01:06 PM

Thank you for your rating and review. The service department usually isn't the first place anyone wants to be so we try to make every experience worth the visit. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

LM
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Leonard M.
Lakeland, FL
2017 Hyundai Santa Fe S
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/29/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
I like the people that work on the service department
Lenny M
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/31/2017 01:24 PM

Thank you for your rating and review. If we could have done anything to make your last service appointment better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/28/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Helpful staff, excellent service
My service advisor is pleasant, patient with my questions, and makes sure things happen as they should. I appreciate the good service.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/31/2017 01:04 PM

Thank you for your rating and review. We want to make sure every customer's vehicle is running at peak performance and listening to the customer is a big part of understanding any problem. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

MB
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Michael B.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/28/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quick Service with Appointment
Late afternoon in and out quickly. No need to miss work !!!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/31/2017 01:02 PM

Thank you for your rating and review. We're glad you didn't have to miss work because of your service appointment. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

MK
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MICHELE K.
2016 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/27/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Periodic Maintenance
Courteous, efficient and reliable service.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/31/2017 01:01 PM

Thank you for your rating and review. We know that regular maintenance is important to the longevity of every vehicle; it helps when your service department is courteous, efficient and reliable.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Webster, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/26/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service - Oil Change
Good Overall
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 10/31/2017 01:21 PM

Thank you for your rating and review. If we could have done anything differently during your last service appointment to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Lake Wales, FL
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/26/2017
cliente verificadoCliente Verificado
Categoría: Service
Things made right
After my displeasures Chris followed up with me. He was very understanding and listen to my concerns with care. He as much as he could with helping me and I really appreciate it.
Recomendado
Empleados con los que trabajó

CB
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Cheryl B.
Lakeland, FL
2016 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/26/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Pleased!
Organized, friendly and professional. Like the fact they take the time to wash outside and vacuum inside!!
Recomendado
Christopher S H., Service Manager de Lakeland Hyundai respondió el 10/27/2017 05:06 AM

Thank you for taking the time to submit this review we sure appreciate it!

Christopher S. Haggstrom
Service Manager

Empleados con los que trabajó

MB
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Michelle B.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/26/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly attitudes from all.
I've always brought my car in for service with you because I know they're honest with what needs, or doesn't need, on my car !
Recomendado
Christopher S H., Service Manager de Lakeland Hyundai respondió el 10/27/2017 05:07 AM

Thank you for taking the time to submit this review we sure appreciate it!

Christopher S. Haggstrom
Service Manager

Empleados con los que trabajó

BD
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Beth D.
Valrico, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/26/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Beth D.
Excellent customer service
Recomendado
Christopher S H., Service Manager de Lakeland Hyundai respondió el 10/26/2017 04:13 AM

Thank you for taking the time to submit a review we sure appreciate it!

Christopher S. Haggstrom
Service Manager

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.