STEPHEN EBERHARDT

Kaitlin,

     I understand how fustrating it can seem if there wasn't clear communication on services and charges to be performed to your vehicle. If you have time I would love to talk to you about your most recent visit to our servce department. We strive to make every customer feel valued and appreciated. Thank you for taking the time to fill out the survey and I hope to speak with you soon.

Dan Carter
Kelly Hyundai
Service Manager
484-665-0130 Ext. 2416

Thank you Joseph for the 5 star survey!

It was to great to have you during your trip.
We are grateful for you and the time you spend with us.
We look forward to another opportunity to serve if you are in the area.

Have a great weekend!

Steve

Thank you John for the 5 star survey and kind comments!

We are grateful for you and your valuable time spent with us.
We look forward to seeing you again.

Have a great rest of your week!

Steve

Thank you for the 5 star survey!

We are grateful for you and the business you bring us.
I apologize about the texts & emails. I will see about modifying your frequency of reminders.
We look forward to another opportunity to serve you.

Have a great week!

Steve

Thank you for the 5 star survey!

We truly appreciate you and your valuable time spent with us.
We look forward to another opportunity to serve.

Have a great week!

Steve

Thank you Karen for the 5 star survey!

You have been a long time/faithful customer of ours.
We are truly grateful for you and the time you spend with us.
We look forward to seeing you again.

Have a great week!

Steve

Thank you Anthony for taking the time to fill out our survey!

I apologize you had less than exceptional service visit with us.
We strive to provide exactly that every time we see you.

We are in the process of making some changes here at the dealership.
I apologize that you are catching us during those changes. 
Like, we will be building a automated car wash so we can wash all cars in a timely manner.
We just changed our hours of operation to be more available for our customers. This has led into 
some appointment challenges. 

Please give us another opportunity to exceed your expectations.
I believe we can do that.

Enjoy the rest of your week!

Steve

Thank you Jack for the 5 star survey!

You are truly appreciated and valued.
We look forward to another opportunity to serve.

Enjoy your week!

Steve

Thank you Assumpta for taking the time time to complete our survey!
We value your opinion tremendously.

We are grateful for you and your time spent with us.
We look forward to seeing you again.

Enjoy the rest of your week!

Steve

Thank you Frances for the 5 star survey!

We are truly grateful for you guys and the time you spend with us.
We look forward to seeing you guys on any occasion.

Thank you for loyalty and your cheerful spirit.

Hope you had a great Holiday and enjoy the rest of your week!

Steve

Thank you Karen for the 5 star survey!

We are grateful for you and the time you spend with us.
We look forward to seeing you again.

Hope you had a great Holiday and enjoy your week!

Steve

Steve Eberhardt

Thank you Christine for the 5 star survey!

We are truly grateful for you and the time you spend with us.
We look forward to seeing you again.

Have a great Holiday weekend!

Steve

Thank you Craig for the 5 star survey!

We are grateful for you and your time spent with us.
We look forward to another opportunity to serve.

By the way ... We do have Saturday service hours.
We are open 7am to 4pm.
If you schedule ahead of time we can usually get you in.
Saturdays do get booked up quickly.

Have a great week!

Steve

Thank you Susan for the 5 star survey!

We are truly thankful for you personally and the time you spend with us.
We look forward to another opportunity to serve.

Enjoy the rest of your week!

Steve

Thank you Arthur for the great survey!

Your opinion is very valuable to us.
Your vehicle is right at the first large service on the Hyundai/Dealer maintenance schedule.
Our only intent is to show you what Hyundai/Dealer recommends at your current mileage.
We know your vehicle is very important to you and only want to keep it running at it's best.

We are grateful for you and the time you spend with us.

Have a great week!

Steve

Thank you Rita for the 5 star survey!

We are truly grateful for you and your valuable time spent with us.
We look forward to another opportunity to serve.

Have a great rest of your week!

Steve

Thank you Donna for taking the time to do our survey.
Your opinion is very important to us.

We value you and the time you spend with us tremendously.
We look forward to serving you again.

Enjoy the rest of your week!

Steve

Thank you Guy for the great survey!

You have been a faithful, long-time customer of ours.
We are truly thankful for you.
We value you and your time tremendously!

Enjoy the rest of your week!

Steve

Thank you for taking the time to fill out our survey.
Your opinion is very important to us.

I apologize your experience was not satisfactory.
I want to tell you that by no means we were trying to take advantage of you or the situation.
Your vehicle needed alot of immediate and long term repairs.
The immediate repairs needed to be completed so we can address and eventually perform those long term repairs. 
There is a process that we (the dealer) and Hyundai that needs to be followed so the long term repairs can be covered/repaired under warranty.
My goal was to get to that point.
I am aware of the phrase "perception is reality" .. I know by your comments you feel you were mistreated.
I truly apologize for those feelings and would love another opportunity to gain your trust.

Please let me know if I can help with any future vehicle needs.

Steve

Thank you Doug & Mia for the 5 star survey!

You guys have been long-time faithful customers of ours for many years.
We appreciate and value you tremendously.
It is always a pleasure to see you guys.

Have a great week!

Steve