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SureCritic / Concesionario Hyundai / Kelly Hyundai / STEPHEN EBERHARDT
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STEPHEN EBERHARDT

Kelly Hyundai
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(410 reviews)
86

Reseñas de STEPHEN EBERHARDT

EM
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ELAINE M.
Reading, PA
2014 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/04/2015
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Prompt, personal service. Pleasant individual I dealt with.
I was treated with courtesy, respect and understanding. I don't know right now if the technical service provided was done but the future will tell me. I trust that it was.
Recomendado
Jerry C. de Kelly Hyundai respondió el 09/06/2015 07:10 PM

We appreciate your comments- and your business !
Thank you

Hyundai Service Team

Empleados con los que trabajó
SE
STEPHEN EBERHARDT
PM
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PAUL M.
Pottsville, PA
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/02/2015
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
MRS
VERY FRIENDLY AND HELPFUL
No Recomendado
Jerry C. de Kelly Hyundai respondió el 09/06/2015 07:06 PM

Thank you!

Empleados con los que trabajó
SE
STEPHEN EBERHARDT
KT
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KAREN T.
Wernersville, PA
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/29/2015
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent customer service
Excellent customer service; everything was completely explained.
Recomendado
Jerry C. de Kelly Hyundai respondió el 08/31/2015 03:38 PM

Thank You, for the opportunity to serve you.
We appreciate your Business .

Hyundai Service Team

Empleados con los que trabajó
SE
STEPHEN EBERHARDT
Cliente verificado
West Reading, PA
2013 Hyundai Elantra
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/29/2015
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
too long, unnecessary upselling
Took two hours for oil change and inspection, "recommended" replacement of cabin filter to be replaced at regular scheduled service in 2k more miles. Hyundai service within 25 miles is now at 0-3. Looks like I'll be going to Sears Auto or a local garage.
No Recomendado
Jerry C. de Kelly Hyundai respondió el 08/31/2015 03:43 PM

We are sorry fell short of your expectations. we are working on adding technicians to accommodate shorter wait time.

Hyundai Service Team

Empleados con los que trabajó
SE
STEPHEN EBERHARDT
BW
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BARRY W.
Sinking Spring, PA
2013 Hyundai Santa Fe
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
08/26/2015
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Sales Team and product
I love my car but their service dept. stinks. The people performing the work are sloppy and careless. I've gotten my oil changed already and later found oil dripping on my garage floor because they couldn't take the time to simply wipe up what drained onto the undercarriage of the care. Lazy!
Recomendado
Jerry C. de Kelly Hyundai respondió el 08/27/2015 07:58 AM

Hello

Thank you for the feed back- We do take pride in our repair and our process. we our sorry that this has happened-we have had a meeting with our techs-and our processes- to make sure this doesnt happen again.

Thank you

Hyundai Service Team

Empleados con los que trabajó
SE
STEPHEN EBERHARDT
SW
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SANDRA W.
Pottsville, PA
2006 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/05/2015
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Like the service
Can take my car to be serviced and wait while it's done.
Recomendado
Jerry C. de Kelly Hyundai respondió el 08/05/2015 11:32 AM

Its our Pleasure ! Thank you for your business

Hyundai Service Team

Empleados con los que trabajó
SE
STEPHEN EBERHARDT
SC
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SUSAN B C.
Temple, PA
2010 Hyundai Elantra
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/03/2015
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Lying to me about the service I got last year, upon giving it another chance this year, was treated extremely poorly.
I'm wondering if being a single older woman led to me being lied to and taken advantage of. My hubcaps were put back on incorrectly, my new windshield wipers were replaced, and upon stating the ones on it were new, I was made out to be a liar. I was misquoted a final billing price on the phone, and I was told I couldn't bring my car back for any reason unless I paid several $1000's of dollars for maintenance work to be done, since the car has over 60,000 miles on it. I don't have that amount of money in my back pocket, so I won't be able to bring my car back to you. I was always very impressed and felt well taken care of until this past year at Freedom. Now I feel Steve is a liar, and taking the opportunity to rip me off. I am severely disappointed.
No Recomendado
Jerry C. de Kelly Hyundai respondió el 08/04/2015 03:10 PM

We are really sorry that the service fell short of your expectations.
We are looking into this situation, and we will work on a solution together.


Hyundai service Team



Empleados con los que trabajó
SE
STEPHEN EBERHARDT
GW
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GYPSY W.
Pottsville, PA
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/11/2015
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Everyone is very nice
I love going to Freedom Hyundai everyone is very nice and they did great service.
Recomendado
Jerry C. de Kelly Hyundai respondió el 06/12/2015 07:25 AM

Thank you for your kind comments.

your Hyundai service team 

Empleados con los que trabajó
SE
STEPHEN EBERHARDT
Cliente verificado
Sinking Spring, PA
2007 Hyundai Entourage
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/09/2015
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Caring Technicians
Freedom Hyundai doesn't just do an oil change for you, they check everything. I appreciate the thoroughness of the technicians to keep my family and I safe, and my car in good working condition. Thank you!
Recomendado
Jerry C. de Kelly Hyundai respondió el 06/09/2015 06:09 AM

Its our Pleasure !
Thank You!

Hyundai Service Team

Empleados con los que trabajó
SE
STEPHEN EBERHARDT
EK
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ELEANOR K.
Shillington, PA
2008 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/14/2015
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
What should go in this space?
The Ser. Man. and all personnel met were extremely courteous/polite. The lounge area was comfortable and well supplied with reading material and coffee. The car was washed without having to ask.
Recomendado
Jerry C. de Kelly Hyundai respondió el 05/16/2015 02:56 AM

Thank you for your comments-
We appreciate your business ,
visit our service web page for monthly specials.
www.Freedomhyundi.com

Your Hyundai Service Team


Empleados con los que trabajó
SE
STEPHEN EBERHARDT
FW
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F W.
Orwigsburg, PA
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/09/2015
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good Service
As a whole, Freedom offers great & courteous service.
Recomendado
Empleados con los que trabajó
SE
STEPHEN EBERHARDT
WC
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WILSON C.
Albrightsville, PA
2011 Hyundai Tucson
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/08/2015
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Labor cost too expensive
The total cost of Labor far exceeds the total cost of parts for repairs. WC
Recomendado
Jerry C. de Kelly Hyundai respondió el 03/09/2015 08:31 PM

Labor cost many times will exceed parts cost- it all depends on the repair. If you have any question We will be happy to explain.
We appreciate your business 

Hyundai service team 

Empleados con los que trabajó
SE
STEPHEN EBERHARDT
MD
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MICHAEL D.
Reading, PA
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/17/2015
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service and discount coupons
Great coffee and chocolate chip cookies along with newspaper with wide screen t.v.set.
Recomendado
Jerry C. de Kelly Hyundai respondió el 02/18/2015 01:39 PM

Thank you- We appreciate your business.

Hyundai Service Team

Empleados con los que trabajó
SE
STEPHEN EBERHARDT
DB
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DAWN B.
Virginville, PA
2011 Hyundai Elantra Touring
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/04/2015
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Steve the new service manager and Jason an experienced technician..
Loaner car, attention to detail, a phone estimate, a call when completed, after hours pickup, a car wash ...all met my needs.
Recomendado
Jerry C. de Kelly Hyundai respondió el 02/05/2015 07:58 PM

Thank you for you kind words. We appreciate your business!


Hyundai Service team

Empleados con los que trabajó
SE
STEPHEN EBERHARDT
KC
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KEVIN C.
Lansford, PA
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/17/2015
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Very nice
The people are all very nice and the maît. People are all well trained
Recomendado
Jerry C. de Kelly Hyundai respondió el 01/19/2015 05:05 PM

Thank you- we appreciate your comments
dont forget to visit our service website. Www.freedomhyundai.com
for monthly specials.
have a great day

hyundai service team

Empleados con los que trabajó
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STEPHEN EBERHARDT
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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