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ROGER YOUNG

Hyundai of St. Augustine
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1198 reviews)
85

Reseñas de ROGER YOUNG

DR
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Donald R.
Palm Coast, FL
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/07/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent!!
Nothing more to add.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/07/2017 05:36 AM


 We sincerely appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
LC
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LEWIS C.
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/06/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
If you have a problem with a Hyundai see Hyundai St Augustine
Ever since I've started using Hyundai St Augustine. From making an apptmt to having the car serviced, any problem i've ever had was taken care of !!!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/07/2017 05:33 AM


 Thank you for taking the time to share your kind words with us and for the 5 star rating.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
PA
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Paul A.
Saint Augustine, FL
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/06/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
My Visit
People are friendly and show they care about providing good service. They do all the little things right. My favorite car dealership.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/07/2017 05:33 AM


 We greatly appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
LH
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Lynn H.
Flagler Beach, FL
2010 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/06/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Top notch group.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/06/2017 10:53 AM


Thank you for sharing your kind words and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
Cliente verificado
Palm Coast, FL
2017 Hyundai Elantra
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/06/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good and timely service
Good and timely service
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/06/2017 06:36 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
Cliente verificado
Saint Augustine, FL
2015 Hyundai Santa Fe S
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/04/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The waiting area could be larger .
I give them a B+
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/06/2017 06:35 AM


 Thank you for sharing your service experience with us.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
TR
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Terry R.
Saint Augustine, FL
2013 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/04/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
routine service
I did have an issue with the most recent service, but my service advisor, Roger Young, resolved the issue. I enjoy talking and taking my car to Roger and St Augustine Hyundai. I encourage everyone to visit Roger and Hyundai of St Augustine
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/06/2017 06:34 AM

 
 We greatly appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Please let us know how we can earn that 5th star.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
SS
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Scott S.
Palm Coast, FL
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/03/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Honesty, caring, and efficient
The service department is aware of all of. Pros and cons on my vehicle and never misses a beat! Hyundai is mostly pros and not any cons that I could think of.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/06/2017 06:23 AM

 We greatly appreciate you taking the time to share your kind words with us.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
RW
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Reginald W.
Jacksonville, FL
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/03/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
Always a pleasant experience
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/06/2017 06:20 AM


 We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
JS
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John S.
Palm Coast, FL
2015 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/03/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
ABOVE AND BEYOND
GREAT PLACE TO HAVE SERVICE DONE. FAST, FRIENDLY AND EFFICIENT
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/03/2017 01:08 PM


 Thank you for sharing your kind words with us and the 5 star rating.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
MB
MARK BOSWELL
JS
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John S.
Ponte Vedra Beach, FL
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/03/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service tops.
Great service and timely.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/03/2017 11:19 AM


 Thank you for sharing your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
Cliente verificado
Palm Coast, FL
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/26/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Don't know the name of the lady that took care of me she is from Hungary
Very accommodating and job done well and on a timely basis
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/26/2017 01:51 PM


 We thank you for sharing your service experience with us and your continued loyalty to Hyundai of St. Augustine.
Her name is Tunde and we agree, she is a wonderful addition to our service team.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
MC
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Mark C.
Palm Coast, FL
2017 Hyundai Santa Fe S
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
10/24/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Not great this time.
Service writers are always polite and professional. Management is exemplary in their attempts at correcting less than satisfying visits. The mechanics have always done very neat and professional work, strong reason for my purchase of a second car. But in this instance the work was made worse, and not brought to my attention. If I didn't catch it, I may very well have been made the blame, this is NOT acceptable. I still have faith, but will watch more clocely in the future.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/26/2017 02:12 PM

Mark,

 Thank you again for bringing this to my attention and for taking the time to speak with Roger today. Once again my apologies for any inconvenience we caused. We stand behind our work 100% and will always try to do what's right by our guests. It is always a pleasure seeing you and please don't hesitate anytime I may be of assistance or just to say hi.


It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
DW
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David W.
Hastings, FL
2016 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/24/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Warranty work completed quickly
I dropped my 2016 Elantra off without an appointment because the check engine light came on. They called me the next day when repaired.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/24/2017 01:18 PM


 We appreciate you taking the time to share your service experience with us and the 5 star rating.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
KM
KEITH MONDELLO
JD
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Jerry D.
St. Augustine, FL
2016 Hyundai Sonata
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
10/22/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
cost of service higher than quoted
ok
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/23/2017 02:35 PM


 Thank you for speaking with Roger today. Our apologies for not disclosing the total amount of the service at the time of service write up. We have updated your service file to include your next oil change service on us. Thank you for your patience and understanding.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
RM
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Richard M.
Palm Coast, FL
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/21/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
It's always done right and quickly
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/23/2017 07:14 AM

 
 Thank you for sharing your kind words with us and your
continued loyalty to Hyundai of St. Augustine.


It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
SA
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Sharlene A.
Saint Augustine, FL
2014 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/20/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Warranty Paint repair
Roger promised to take care of the problem and he followed through with his promise. Great employee very impressed with his service.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/20/2017 05:38 AM


 Thank you for taking the time share your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
WN
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William N.
Elkton, FL
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/19/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Your excellent service
My service, an oil change and tire rotation was completed in a timely manner. The complimentary car wash is the best in town and adds to the value of the service. I left a portfolio and a magazine at the cashier's. This was discovered after the Service Dept. was closed, but one of your managers took the time to find my reading material. Thanks to all.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/19/2017 11:25 AM


 We greatly appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St. Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
BH
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Bryan H.
St. Augustine, FL
2013 Hyundai Accent
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/19/2017
cliente verificadoCliente Verificado
Categoría: Service
Replacement parts
Replacement part on order for damaged molding and subsequent appt scheduled
Recomendado
Empleados con los que trabajó
RY
ROGER YOUNG
BH
gravatar
Bryan H.
St. Augustine, FL
2013 Hyundai Accent
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/19/2017
cliente verificadoCliente Verificado
Categoría: Service
Replacement parts
Replacement part on order for damaged molding and subsequent appt scheduled
Recomendado
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
10/17/2017
Tipo de Servicio: Repair
Categoría: Service
Service needs improvement
unavailable parts when appt. was scheduled
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/19/2017 05:36 AM

Thank you for taking the time to bring this to our attention. Our apologies for any inconvenience we may have caused and appreciate your patience and understanding.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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