RY

ROGER YOUNG

Hyundai of St. Augustine

Calificación General

4.8

(1198 reviews)

85

Reseñas de ROGER YOUNG

CW

Carol W.

Ponte Vedra, FL

2010 Hyundai Elantra Touring

08/30/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good service

Roger was helpful, courteous, & professional.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/31/2019 09:58 AM

We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. Please be safe during the hurricane and we will be here for you if needed after the storm. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

MC

Michael C.

Palm Coast, FL

2017 Hyundai Santa Fe Sport

08/30/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Hyundai service

Another very satisfying service appointment with St. Augustine Hyundai. Dropped the car for the day. They communicated twice regarding progress etc. Friendly and thorough. Highly recommend

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/31/2019 09:59 AM

We greatly appreciate you taking the time to share your service experience with us and your kind words. Please be safe during the hurricane and we will be here for you if needed after the storm. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

AL

Albert L.

Palm Coast, FL

2011 Hyundai Santa Fe

08/30/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service writer Roger

He takes care of customers 1st class.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/30/2019 07:14 AM

Thank you for taking the time to share your service experience with us and continued loyalty to Hyundai of St Augustine. Thank you for the burgers and please be safe during the hurricane. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

RS

Robert S.

Palm Coast, FL

2017 Hyundai Santa Fe

08/28/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Work was done in a timely fashion (servicing only)..

Our appointment was for 4:20. ONly problem we had the entire time was waiting for someone to address all the people waiting to be serviced. Actually there were two ahead of us and the first one they got almost immediately, but the next person waited a good ten minutes before anyone came to say "hello" even. We were another five minutes. Seemed there was only one person to check cars in, but after the ten minutes another guy showed up as well. Service was done in a timely amount of time. Car was washed and ready to go in about an hour.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/28/2019 03:03 PM

We greatly appreciate you taking the time to share your service experience with us and the 5 star rating, We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

CH

Carol H.

Saint Augustine, FL

2013 Hyundai Elantra

08/28/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

elantra

courteous and prompt service

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/28/2019 01:26 PM

We greatly appreciate you taking the time to share your kind words and allowing us the privilege to help keep you safe on the road. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

VB

Vicki B.

St. Augustine, FL

2019 Hyundai Santa Fe Xl

08/28/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

great service

I have been coming to Hyundai for seven years...always the service has been excellent and the associates extremely helpful

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/28/2019 05:42 AM

We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

DY

Dan Y.

Ponte Vedra Beach, FL

2015 Hyundai Genesis

08/27/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Quality people

Great people in both sales and service

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/27/2019 01:06 PM

We greatly appreciate you taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

DW

Dennis W.

Saint Augustine, FL

2019 Hyundai Tucson

08/22/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good review

Very thorough and good service

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/23/2019 06:43 AM

Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

PR

Pamela R.

Palm Coast, FL

2019 Hyundai Kona

08/22/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Service!

This is our 10th Hyundai from Hyundai of St. Augustine. It's a great dealership and the service is top notch!!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/22/2019 01:25 PM

Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

KK

Kathryn K.

East Palatka, FL

2016 Hyundai Tucson

08/20/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

A Dealership I Trust

I enjoy working with the service team at Hyundai of St Augustine.

Recomendado

CHERYL B. de Hyundai of St. Augustine respondió el 08/20/2019 10:41 AM

Thank you for sharing your service experience with us and the
5 star rating.
We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping to make us the
#1 Hyundai Customer Satisfaction Service Center

Empleados con los que trabajó

JC

John C.

Brunswick, GA

2016 Hyundai Genesis

08/16/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Again!!

Great service again ! I have been professionally and kindly greeted by everyone I encounter each time I go there and the detailer does an awesome job tooo!

No Recomendado

CHERYL B. de Hyundai of St. Augustine respondió el 08/19/2019 05:14 AM

Thank you for sharing your service experience with us and the
5 star rating.
We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping to make us the
#1 Hyundai Customer Satisfaction Service Center

Empleados con los que trabajó

SB

Sherri B.

St. Augustine, FL

2015 Hyundai Santa Fe Sport

08/13/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent Customer Service

I would highly recommend this Hyundai location. I had a light on my dashboard come on and I brought my SUV right in.
Roger in service was excellent. Very helpful and found out what was wrong with my vehicle. I would return to this dealership and also purchase my next Hyundai from this dealership. Thank you for taking care of me!!

Recomendado

CHERYL B. de Hyundai of St. Augustine respondió el 08/14/2019 05:06 AM

Thank you for sharing your service experience with us and for
the 5 star rating.
We are committed to exceeding your expectations.

Thank you to all our wonderful guests for helping making us the
#1 Hyundai Customer Satisfaction Service Center.

Empleados con los que trabajó

PK

Penni K.

Palm Coast, FL

2016 Hyundai Santa Fe

08/12/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service as always

Always have great service here. They keep me informed of the progress wash the car at the end. And their cookies are delicious!

Recomendado

CHERYL B. de Hyundai of St. Augustine respondió el 08/13/2019 05:00 AM

Thank you for sharing your service experience with us
and for the 5 star review.
We are glad that you enjoy the cookies!

Empleados con los que trabajó

BD

Barbara D.

Saint Augustine, FL

2019 Hyundai Kona

08/09/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Terrific sales and service

I recently bought a 2019 Kona and I love it. Paul Smathers in sales was knowledgeable and not pushy. First service was great: in and out in 40 minutes including wash and vacuum.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/09/2019 10:17 AM

We thank you for taking the time to share your service experience with us and the 5 star rating. Congratulations on your new Kona. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

RG

Russell G.

Jacksonville, FL

2015 Hyundai Sonata

08/08/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

As expected

OK

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/08/2019 01:32 PM

Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

WM

Wilbert M.

Palatka, FL

2017 Hyundai Santa Fe

08/08/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Roger

Keep those employees that are dedicated to their job

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/08/2019 11:43 AM

Thank you for sharing your service experience with us. Please let us know how we can improve to earn a 5 star rating on your next visit. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

DD

David D.

Saint Augustine, FL

2019 Hyundai Santa Fe

08/08/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Routine Maintenance

Very good service from drop off to pick up! Comfortable waiting area for customers as well! Very nice first time experience.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/08/2019 08:12 AM

Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

KK

Kathryn K.

East Palatka, FL

2016 Hyundai Tucson

ReScore Reseña™

08/02/2019

Cliente Verificado

Categoría: Service

A team with your interests in mind

I have an ongoing issue that is hard to duplicate but Roger and Joe and the whole Hyundai team are working to resolve it. I believe in their expertise.

Recomendado

Empleados con los que trabajó

KK

Kathryn K.

East Palatka, FL

2016 Hyundai Tucson

ReScore Reseña™

08/02/2019

Cliente Verificado

Categoría: Service

A team with your interests in mind

I have an ongoing issue that is hard to duplicate but Roger and Joe and the whole Hyundai team are working to resolve it. I believe in their expertise.

Recomendado

Reseña Original

08/02/2019

Tipo de Servicio: Maintenance

Categoría: Service

Outside of the ordinary be cause heartbreak

Muy dealership couldn't fix my problem because for one issue, they couldn't replicate the issue so they did nothing. The part for the other issue wasn't onsite, so I wait.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/02/2019 01:18 PM

Thank you for sharing your service experience with us. My sincere apologies for not being able to duplicate any issues with your turn signals. That is the reason we had you road test it with Roger to try and have you demonstrate it not working. Intermittent concerns are always the most frustrating to diagnose. If we are able replicate the problem, we can fix it. It is not that we don't believe you, it is that we need to know what to replace in order to correct it. My apologies if our explanation was not acceptable and that we did not stock the window regulator for your vehicle. Roger will be following up with you shortly.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

GM

George M.

Ormond Beach, FL

2017 Hyundai Santa Fe Sport

08/02/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Dealership!

Like always, Great Service!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/02/2019 10:26 AM

We greatly appreciate you taking the time to share your service experience with us and your long time continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

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