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ROGER YOUNG

Hyundai of St. Augustine
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1198 reviews)
85

Reseñas de ROGER YOUNG

JC
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Jane C.
2013 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/22/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quick and courteous service
Knowledgeable
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/23/2016 05:31 AM

 We greatly appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Empleados con los que trabajó
RY
ROGER YOUNG
MB
MARK BOSWELL
Cliente verificado
Jacksonville, FL
2016 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/22/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Get you in and out quickly with good quality work
Great work done efficiently
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/22/2016 01:03 PM

 Thank you for taking the time to share your service experiences with us and we greatly appreciate that you drive quite a distance to service with us.

Sincerely,
Service Team
Hyundai of St Augustine

Empleados con los que trabajó
RY
ROGER YOUNG
KM
KEITH MONDELLO
RL
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Robert L.
Satsuma, FL
2011 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/17/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
relaxing.
I thought the service was great.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/20/2016 05:28 AM

 We thank you for sharing your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Empleados con los que trabajó
RY
ROGER YOUNG
KM
KEITH MONDELLO
KM
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KAY M.
2016 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/17/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Kay
Excellent seevice with a smile.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/17/2016 12:58 PM

We sincerely thank you for you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine :)

Best Regards,
Service Team
Hyundai of St Augustine

Empleados con los que trabajó
RY
ROGER YOUNG
Cliente verificado
Palm Coast, FL
2014 Hyundai Sonata
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
06/14/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Given inaccurate info
Presented to service with noise was told nothing wrong but next oil change same noise and broken axel causing a quick oil change to a 4.5 hour service visit
No Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/14/2016 09:03 AM

 Thank you for taking the time to speak with me today. I appreciate your feedback and was glad to hear your previous service experiences have been phenomenal. Once again, my apologies for any inconvenience we may have caused and I am happy we were able to find the noise and have it corrected. Please feel free to contact me anytime I may ever be of assistance.

Sincerely,
Joe King
Service Director
Hyundai of St Augustine

Empleados con los que trabajó
RY
ROGER YOUNG
AK
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Alan K.
Ponte Vedra Beach, FL
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/13/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Alan
great
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/14/2016 08:37 AM

 We sincerely appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

Best Regards,
Service Team
Hyundai of St. Augustine

Empleados con los que trabajó
RY
ROGER YOUNG
JH
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James H.
St. Augustine, FL
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/10/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Very nice atmosphere
Everyone is so nice. Would like to not wait so long but the atmosphere is accommodating and pleasant.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/12/2016 04:43 PM

 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Empleados con los que trabajó
RY
ROGER YOUNG
MB
MARK BOSWELL
LM
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Lois M.
Ponte Vedra Beach, FL
2012 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/10/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The entire staff
Best car dealership I have ever dealt with.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/12/2016 04:33 PM

 We sincerely appreciate you taking the time to share your kind words relating to your experiences with Hyundai of St Augustine.

Best Regards,
Service Team
Hyundai of St Augustine

Empleados con los que trabajó
RY
ROGER YOUNG
MB
MARK BOSWELL
Cliente verificado
Saint Augustine, FL
2006 Hyundai Sonata
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/09/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Hope You Have ALL Day to Waste!
Appointments mean nothing to this dealership. They waste your time doing a "29-point inspection" (even though not asked to do so), which is a pure upsell attempt at finding more work to do on your car. They then quoted me $400 for a two-wheel brake job (which I will have done elsewhere for sure.) After 3 plus hours of waiting to simply swap in a new battery, the icing on the cake on this visit was the following day they called me, not to apologize or get my opinion on the service, but to try to buy my car as a used car ("We really need your make and model year right now!") and sell me a new car. Unbelievable
No Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/23/2016 05:43 AM

Our deepest apologies for the uncharacteristic level of service you experienced. We value all of our guest's time and safety. Our multipoint inspection seemed to work in notifying you that your brakes are very unsafe, if caught sooner the damage and cost would have been much less expensive. Once again my sincere apologies for any inconvenience we may have caused. Thank you for your candid feedback as we will utilize this to improve our service operations. Please feel free to contact me personally if I may be of further assistance.

Sincerely,
Joe King
Service Director
Hyundai of St Augustine

Empleados con los que trabajó
RY
ROGER YOUNG
CR
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Clarence R.
Elkton, FL
2015 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/06/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Review based on previous treatment, subject to future service
This time the treatment was A+
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/06/2016 01:54 PM

 We thank you for sharing your service experience with us and your continued loyalty to Hyundai of St. Augustine. It was a pleasure speaking with you and we greatly appreciate your previous feedback in assisting us with improving our guest's service experience.

Sincerely,
Service Team
Hyundai of St. Augustine

Empleados con los que trabajó
RY
ROGER YOUNG
KM
KEITH MONDELLO
AK
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Albert K.
Hastings, FL
2016 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/02/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
car care
They do a great job. They treat you like family very polite
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/03/2016 05:34 AM

 We appreciate you taking the time to share your kind words about your service experiences with us and your continued loyalty to Hyundai of St. Augustine. We are happy to have you in our Hyundai of St Augustine family!

Sincerely,
Service Team
Hyundai of St Augustine

Empleados con los que trabajó
RY
ROGER YOUNG
TB
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Thomas B.
2013 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/01/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly people with excellent service
I've been going to St. Agustine Hyundai for 3 1/2 years and have not had a bad experience, only good.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/02/2016 05:28 AM

 We sincerely appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Best Regards,
Service Team
Hyundai of St Augustine

Empleados con los que trabajó
RY
ROGER YOUNG
KL
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Karen L.
Palm Coast, FL
2012 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/31/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
great service
Would recommend and do recommend your service dept to every one
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/31/2016 03:32 PM

We greatly appreciate your kind words and continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Empleados con los que trabajó
RY
ROGER YOUNG
JG
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James G.
St. Augustine, FL
2012 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/27/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
HoSA has got it all together!
Work was done when and as expected (maybe even better), free inspection will result in saving on tires.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/28/2016 09:57 AM

 We thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine. We enjoy hearing how we are doing.

Sincerely,
Service Team
Hyundai of St Augustine

Empleados con los que trabajó
RY
ROGER YOUNG
KM
KEITH MONDELLO
MK
gravatar
Michael K.
Palm Coast, FL
2016 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/27/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Maintenance
The amount of time the maintenance took was great, and the staff is always friendly and accommodating and greatly appreciated.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/28/2016 09:55 AM

We appreciate your kind words and continued loyalty to Hyundai of St Augustine. Our team enjoys your visits with us.

Sincerely,
Service Team
Hyundai of St Augustine

Empleados con los que trabajó
RY
ROGER YOUNG
GR
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GREGORY R.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/27/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Clean confortible with polite competent team members
Yes
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/28/2016 09:53 AM

 We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Empleados con los que trabajó
RY
ROGER YOUNG
RM
gravatar
RAYMOND M.
2015 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/27/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change
Everything was done in good time, I really appreciate the car wash with the oil change.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/27/2016 02:14 PM

 We really appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. We are happy you enjoyed the complimentary service wash.

Sincerely,
Service Team
Hyundai of St Augustine

Empleados con los que trabajó
RY
ROGER YOUNG
RV
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Ryan V.
Palm Coast, FL
2016 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/26/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fast, Friendly, Service
They did a great job!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/27/2016 05:23 AM

 We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Empleados con los que trabajó
RY
ROGER YOUNG
AS
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AMANDIO S.
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/26/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The service and people
great
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/26/2016 01:02 PM

 We sincerely appreciate your kind words and continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Empleados con los que trabajó
RY
ROGER YOUNG
CC
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Craig C.
Flagler Beach, FL
2010 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/24/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Courtesy and friendly.
Love the way you are welcomed and made at home. Offered a lift to nearby restaurants while you wait, if desired.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/25/2016 06:22 AM

 We thank you for your kind words and continued loyalty to Hyundai of St. Augustine. Glad to see you took advantage of our complimentary shuttle service.

Sincerely,
Service Team
Hyundai of St. Augustine

Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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