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Robert Demmoe

Service Advisor
Robert has been with us for 7 years, and ensures customers get the services their vehicles need on time, and for the best value.
Calificación General
Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5
4.3
(55 reviews)
56

MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/28/2024
cliente verificadoCliente Verificado
10
Great team, great service
These guys are the best. We bring all of our cars here, and refer our friends and family as well. You won't be disappointed.
Mark C. de Demo - Plus/Premium respondió el 03/28/2024 12:50 PM

We're thrilled to be your go-to place for car care! Thanks for being such a loyal customer and for recommending us to your friends and family. We're here to keep you and your cars happy.

Empleados con los que trabajó

MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/01/2024
10
Great service
Love these guys, we will definitely back!
Mark C. de Demo - Plus/Premium respondió el 03/01/2024 11:45 AM

We're thrilled to hear that you love our service! We can't wait to have you back for more positive experiences. Your support means a lot to us! 

Empleados con los que trabajó

MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/27/2024
10
Oil change / Tire rotation
We were in and out fast. On time and a great price. I always bring my vehicles here.
Mark C. de Demo - Plus/Premium respondió el 02/29/2024 07:24 AM

Hi Mark, Thanks for the awesome feedback! We're thrilled to hear that you had a speedy and cost-effective experience with us. We pride ourselves on providing efficient and affordable service, and it's great to know that we've become your go-to choice for vehicle maintenance. We look forward to helping you with your vehicles in the future. Take care!

Empleados con los que trabajó

MC
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Mark C.
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
02/26/2024
5
Eh, it was OK,
They were slow, and a little pricey, but at least they fixed the issue.
Mark C. de Demo - Plus/Premium respondió el 02/26/2024 08:49 PM

Thank you for taking the time to share your feedback with us. We're glad to hear that we were able to fix the issue for you. We always strive to provide efficient service, and we appreciate your understanding. If there's anything else we can do for you in the future, just let us know.

Empleados con los que trabajó

MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/26/2024
10
Great service
Great shop, been coming here for years.
Mark C. de Demo - Plus/Premium respondió el 02/26/2024 11:42 AM

Hi there! Thanks for making us a part of your routine for so long. We're thrilled to know that you've had a consistently great experience with us over the years. We're looking forward to many more years of serving you!

Empleados con los que trabajó

MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/15/2024
10
Professional, and courteous.
Robert and his team are great. Quick, professional, and courteous service, at a fair price. I will keep coming back.
Mark C. de Demo - Plus/Premium respondió el 02/15/2024 08:10 AM

Thank you for sharing your positive experience with us, Robert! We're thrilled to hear that you found our team to be quick, professional, and courteous. Providing quality service at a fair price is our top priority, and we're glad we could meet your expectations. We appreciate your loyalty and we look forward to continuing to serve you in the future.

Empleados con los que trabajó

MC
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Mark C.
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
02/15/2024
1
Super slow, poor communication
They didn't keep me updated, and my car was 3 days late
Mark C. de Demo - Plus/Premium respondió el 02/15/2024 08:11 AM

We apologize for any inconvenience you experienced with the lack of updates and the delay in receiving your car. We understand how frustrating that can be, and we appreciate you bringing this to our attention. We take customer feedback seriously and will address this matter with our team to ensure better communication moving forward. We value your business and hope to have the opportunity to serve you again in the future.

Empleados con los que trabajó

MC
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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/07/2024
10
Reached out and took care of it fast
Awesome response
Empleados con los que trabajó

MC
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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/07/2024
10
Reached out and took care of it fast
Awesome response

Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
02/07/2024
0
Horrible service
I expected more. Not a great expected and my car was 3 days late.
Mark C. de Demo - Plus/Premium respondió el 02/07/2024 09:22 AM

We apologize for any inconvenience caused by the delay in delivering your car. We understand the frustration this may have caused and we are committed to improving our service. If you have any further concerns, please feel free to reach out to us directly.

Empleados con los que trabajó

MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/07/2024
10
Great service
Love these guys, have been coming for 10 years.
Mark C. de Demo - Plus/Premium respondió el 02/07/2024 09:20 AM

Thank you for your continued loyalty over the past 10 years! We truly appreciate your support and trust in our team. If there's anything else we can do to serve you, please don't hesitate to let us know. Take care and drive safe!

Empleados con los que trabajó

MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/31/2024
10
Awesome fast service
These guys are great. The are the only ones I trust to service my 1955 Chevy.
Mark C. de Demo - Plus/Premium respondió el 02/02/2024 11:10 AM

Thank you for your feedback! We're thrilled to hear that you trust us with your 1955 Chevy. It's an honor to be your go-to service provider for your classic vehicle. If you have any questions or need any further assistance, please don't hesitate to reach out.

Empleados con los que trabajó

MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/15/2023
10
Awesome service every time
Love this shop, have been coming here for years. Awesome team.
Tim F. de Demo - Plus/Premium respondió el 12/18/2023 09:30 AM

Thank you, Mark! We love having you as a customer and appreciate your loyalty over the years. We're thrilled to know that you enjoy shopping with us and that you think highly of our team. We'll continue to do our best to make your experience a positive one!

Empleados con los que trabajó

MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/12/2023
10
Great service
Really great experience with TJ, thanks for everything,
Mark C. de Demo - Plus/Premium respondió el 12/12/2023 11:18 AM

Thank you Mark for your positive review! We appreciate your feedback and we are glad to hear that you had a great experience with TJ. We will continue to strive to provide the best service to our customers!

Empleados con los que trabajó

MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/05/2023
10
Great Service
James and his team have taken care of me for over 10 years, Will definitely come back!
Mark C. de Demo - Plus/Premium respondió el 10/05/2023 09:22 AM

Mark, we are so glad to have been able to serve you for the last 10 years. We hope you will continue to rely on us for your needs in the future.

Empleados con los que trabajó

CN
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Ciara N.
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/23/2023
0
Terrible Experience
The employees are awful and they do not care about your time or safety.
Michael N. de Demo - Plus/Premium respondió el 08/23/2023 11:06 AM

We are deeply sorry to hear that your experience with us was not up to par. Your time and safety are of the utmost importance to us and we will continue to strive for the best customer experience. We value your feedback and will take your comments into consideration.

Empleados con los que trabajó

MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/29/2023
10
Great service
Thanks Robert, will continue to come back
Mark C. de Demo - Plus/Premium respondió el 06/29/2023 12:20 PM

Thank you, Mark, for your continued loyalty! We strive to provide the most premium experience for our customers and we are so pleased to have you as part of our community.

Empleados con los que trabajó

MC
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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/21/2023
10
Shop did great and took care of my issue!
They really looked out for me!

MC
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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/21/2023
10
Shop did great and took care of my issue!
They really looked out for me!

Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/15/2023
1
Poor customer service
I had an issue with my Nissan Altima. Bill quoted me one price, then charged me almost double. I never said OK to the price difference. I am not very happy as I have been bringing my cars there for over 10 years.
Mark C. de Demo - Plus/Premium respondió el 06/21/2023 10:25 AM

Thank you for bringing your cars to us for over 10 years, Mark. We apologize for the confusion in price, and we understand your frustration. We take great pride in our customer satisfaction and want to make sure you are taken care of. Please visit us again soon, and we'll work to make sure you have a better experience.


MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/12/2023
10
Excellent Service
Great shop and a good team of technicians. We always bring our vehicles here.
Mark C. de Demo - Plus/Premium respondió el 06/12/2023 10:10 AM

Thank you, Mark, for taking the time to share your positive experience with us! We take great pride in our shop and team of technicians, and we're glad to know we have your continued trust and patronage. We look forward to providing you with excellent service in the future.

Empleados con los que trabajó

MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/30/2023
10
Quick service with a smile.
Robert and his team always take care of us. Never have to worry about the price or quality of their work. They are always spot on. Will continue getting our vehicles serviced only here.
John W. de Demo - Plus/Premium respondió el 06/01/2023 08:56 AM

Mark, we truly appreciate your loyalty. It means a lot to us that you put your trust in us for all your servicing needs. We'll make sure to continue to provide you with the best service possible.

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.