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Robert Demmoe

Service Advisor
Robert has been with us for 7 years, and ensures customers get the services their vehicles need on time, and for the best value.
Calificación General
Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5
4.3
(85 reviews)
60

MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/06/2024
10
Excellent!
I wanted to take a moment to share my recent experience at Wilsonville Toyota and specifically highlight the outstanding service provided by Yasir.

Yasir went above and beyond to assist us throughout our purchase journey. Despite our late visit on a weekday, he patiently showcased all the available options and diligently worked on the numbers. Moreover, Yasir remained incredibly understanding as we took some time to weigh our choices. He stayed in constant contact, ensuring all our questions were promptly answered.

When we returned with our decision, the process was seamless and hassle-free. Yasir honored our needs and desires without any hint of negotiation tactics. His dedication truly made the Wilsonville Toyota experience unparalleled in its simplicity and efficiency.

Yasir's genuine care and unwavering commitment have left an indelible impression on us. We will not only return for our future automotive needs but also wholeheartedly recommend him to our friends and family.

Once again, thank you to Yasir and the entire team at Wilsonville Toyota.
Tim F. de Demo - Plus/Premium respondió el 08/09/2024 09:30 AM

Hello Mark,Thank you for the exceptional review! It's delightful to learn that Yasir provided exemplary service, guiding you seamlessly through your vehicle purchase journey. His dedication and genuine care truly stand out, and I'm thrilled to hear that you had an unparalleled experience at Wilsonville Toyota. We appreciate your recommendation and look forward to assisting you with any future automotive needs. Thank you for choosing Wilsonville Toyota.Best regards.

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MC
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Mark C.
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/06/2024
0
Not happy
We traded in a 2016 Tacoma for a 2020 Toyota, paid their price, get home notice no spare tire & the bracket was cut off. Spent $800 for tire/ bracket & several weeks later I receive a check for $ 200 great no explanation so deposited 2 days later my bank says this check was stopped WTH I had repeatedly called 10x you can never talk to anyone but sales/ service. All I wanted was explanation from Annie ABENETH what this was for. I even sent a registered letter that was signed for. The follow up on consumer educate Sucks won’t purchase again. Or even recommend to anyone looking for Toyota”s
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MC
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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2024
10
Surprised
The manager immediately reached out and handled things. Great customer services, these guys are invested.
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MC
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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2024
10
Surprised
The manager immediately reached out and handled things. Great customer services, these guys are invested.

Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
07/19/2024
2
Slow slow slow
Maybe I am out of line here, but at a quick lube kind of place you would expect a quick oil change. Took over an hour and a half, and I was late back to work as I expected to be able to get an oil change on my lunch break. My car is still running, so I guess that's good. I won't be back.
Mark C. de Demo - Plus/Premium respondió el 07/19/2024 04:20 PM

We're sorry to hear about your experience, Mark. We understand the frustration of expecting a quick service and experiencing delays. Your time is valuable, and we apologize for causing you to be late back to work. We continuously strive to improve our efficiency and service. We would appreciate another chance to provide you with a more timely and satisfying experience in the future.

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MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2024
10
Awesome service!
It can't get any more convenient than this to get an oil change, they also make sure to check your air filter and your windshield wiper fluid. Would highly recommend!
Mark C. de Demo - Plus/Premium respondió el 07/19/2024 04:18 PM

We're thrilled to hear that our oil change service was convenient for you and that you appreciated the additional checks on your air filter and windshield wiper fluid. Thank you for the recommendation! We look forward to providing you with top-notch service in the future.

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MC
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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/26/2024
10
Awesome customer service.
Kudos to the team, they immediately reached out and were eager to ensure I was satisfied. Much appreciated.
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MC
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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/26/2024
10
Awesome customer service.
Kudos to the team, they immediately reached out and were eager to ensure I was satisfied. Much appreciated.

Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/26/2024
0
Do not trust
I went to trade my car in at a reputable car dealer and I was told that my trade was 3,000.00 $ less because it was involved in 2 previous accidents. I knew nothing about any accidents as I was told upon the original purchase that the carfax was a clean report. Do NOT TRUST Bridgeland or Candy cars. The reputable dealership told me they have heard of this before from Candy cars and Bridgeland. This is common practice by them!!!
Mark C. de Demo - Plus/Premium respondió el 06/26/2024 08:16 AM

We're truly sorry to hear about your experience, Mark. It's definitely not the impression we aim to leave. We understand the value of trust in a dealership experience, and we take your concerns seriously. Please be assured that we'll investigate this matter thoroughly and take appropriate action. Thank you for bringing this to our attention.

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MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/26/2024
10
great experience working with Kevin!
He worked with me and answered all of my millions of questions to make sure that the car was a good fit for me and my budget! My parents both worked with Kevin in the past and it was great to work with him myself! Highly recommend and will be going back to him with all do my car needs!
Mark C. de Demo - Plus/Premium respondió el 06/26/2024 08:16 AM

We're thrilled to hear you had such a positive experience with Kevin! It's great to know that he was able to assist you with all your questions and find the perfect car to fit your needs and budget. We're delighted to have earned your recommendation, and we look forward to serving all of your future car needs. Thank you for choosing us!

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MC
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Mark C.
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/21/2024
0
Not great
They were slow, and to be honest, pretty rude, even though I had explained the importance of getting my car on time when I dropped it off.
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MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/04/2024
10
Highly recommend
Austin and staff at TDS are always accommodating and get my car taken care of at a reasonable price
Mark C. de Demo - Plus/Premium respondió el 06/04/2024 12:15 PM

Hi Mark, Thank you for the stellar review! We're thrilled to hear that Austin and our team at TDS have consistently provided you with top-notch service. Keeping your car in great shape at a reasonable price is what we strive for. We appreciate your business and look forward to seeing you again soon!

Empleados con los que trabajó

MC
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Mark C.
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/29/2024
0
Horrible experience, wouldn't recommend.
I was less than pleased with they way they spoke with me, like I was lucky to take my car there. They need some training in the basics of customer service.
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MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/29/2024
10
Great team
Such great customer service, and they are always friendly and smiling. Great prices also,
Tim F. de Demo - Plus/Premium respondió el 06/01/2024 09:30 AM

Hey Mark! ? Thanks a million for your ace review! We're stoked to hear that you dig our top-notch customer service and friendly vibes. ? We're all about bringing the smiles and offering great deals, so we're stoked you're loving it! Can't wait to see you next time! Keep on shining! ?

Empleados con los que trabajó

MC
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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/24/2024
10
Dan reached out and took care of me.
Great customer service
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MC
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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/24/2024
10
Dan reached out and took care of me.
Great customer service

Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/24/2024
10
Not the best service
They were really slow, and late, and the steering wheel was dirty. I was expecting more to be honest.
Mark C. de Demo - Plus/Premium respondió el 05/24/2024 08:34 AM

We apologize for the inconvenience you experienced during your recent visit. Your feedback is valuable to us, and we will address the issues you've raised with our team to ensure a better experience for our customers in the future. Thank you for bringing this to our attention. I will call you right now to address this.

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Clay M.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/21/2024
cliente verificadoCliente Verificado
10
Very honest
They were honest and I really enjoyed my experience with them. Did not manage to get my car fixed , on my decision as to not spend the money. They were completely honest and I would recommend them to anyone. Thank you!!!
Mark C. de Demo - Plus/Premium respondió el 05/22/2024 11:18 AM

Hey Clay! Thanks for the kudos! We're glad we could give you an enjoyable experience, even if we didn't get to splash out on your car. Honesty is our best policy, and we appreciate the recommendation! If you ever change your mind, we'll be here with open wrenches.

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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/20/2024
10
Took care of the problem
They jumed on it.
Empleados con los que trabajó

MC
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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/20/2024
10
Took care of the problem
They jumed on it.

Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
05/20/2024
5
Could be better
A little lacking in communication, and had a tough time finding out the status of my car. Will think twice about coming back again. Can't say i would recommend them.
Mark C. de Demo - Plus/Premium respondió el 05/20/2024 08:48 AM

Hello Mark, We're sorry to hear about your experience and the communication challenges you faced. We'll definitely look into this to ensure we provide clearer updates in the future. We value your feedback and hope to have another chance to exceed your expectations. Warm regards.

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MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/20/2024
10
Great experience
Unlike other mechanics, McInerney's explanations were music to my ears (and wallet!). Their transparent communication and top-notch service had me singing their praises all the way home.
Mark C. de Demo - Plus/Premium respondió el 05/20/2024 08:51 AM

Well, Mark, it sounds like McInerney's mechanics hit all the right notes with you! We're thrilled to hear that their transparent communication and top-notch service struck a chord and left you singing their praises. Here's to many more harmonious experiences on the road ahead!

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MC
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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/14/2024
10
Took care of it quickly
Great customer service.
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MC
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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/14/2024
10
Took care of it quickly
Great customer service.

Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
05/13/2024
3
Service Department lost 2 stars from my original review.
I made an online appointment to get the recall fixed on the Bronco. I had it set up for a Thursday and was able to get a ride back while they worked on it.

I got emails and text messages reminding me about my appointment. When I made the appointment, I made it crystal clear it was for the recall on the bronco glass. I got a text from my service advisor and texted back how long it should take the day before. No answer.

I get to the shop, told them I had an appointment and was told they could not get it done until next week and to call to make an appointment. Excuse me?

Clearly they don't read any of their appointments and just have everything sent out by a computer and no human reads it until you get in the doors.

They showed me the door and didn't even say sorry.
Mark C. de Demo - Plus/Premium respondió el 05/14/2024 08:59 AM

Dear Mark, Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience and frustration you encountered when bringing in your Bronco for the recall service. It's disappointing to hear that our communication and appointment confirmation process did not meet your expectations. We understand the importance of clear and accurate appointment scheduling, as well as the need for effective communication with our valued customers. We regret any inconvenience caused by the miscommunication and lack of response from our service advisor. Your feedback will be shared with our team to address the issues you've highlighted and improve our appointment management process. Please know that we take your concerns seriously, and we strive to ensure that our customers receive the high level of service they

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