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Robert Demmoe

Service Advisor
Robert has been with us for 7 years, and ensures customers get the services their vehicles need on time, and for the best value.
Calificación General
Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5
4.3
(88 reviews)
61

MC
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Mark C.
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/15/2024
0
Not good.
I work for Lancaster Auto Body in Lancaster, WI...we ordered a rear bumper priced at $585 from these guys. Part was mistakenly shipped to Iowa before we received it a week later. When it finally arrived, it was damaged. We took pictures right away and sent them to Remington so they were aware of the damage. We returned the entire bumper to them expecting a full refund but was only credited $385 instead of $585. This transaction for the $385 credit took place Aug. 15, 2021. My boss Dave talked to Kristian about the money we were shorted and he reassured us we would get a full refund. We followed up with copies of the original invoices and several messages to no avail. I've attempted to contact Bob Remington by email several times and he hasn't even acknowledged receiving them. This is now 7 months later and still nothing....mmmmm...

This is now 9 months and still haven't received the promised refund. I feel they aren't living up to the quality of a family business...embarrassing to the family.
Mark C. de Demo - Plus/Premium respondió el 08/15/2024 08:08 AM

We appreciate you taking the time to share your experience, even if it's not the glowing review we strive for. It sounds like you've been caught in a frustrating limbo with the rear bumper saga, and that's definitely not the kind of service we aim to provide. It's like ordering a pizza and finding out it was delivered to the wrong house—whole lot of waiting for a not-so-satisfying outcome. Your feedback about the lack of communication and follow-up has been noted. It sounds like you've been more patient than most would be, and we can understand your disappointment in not receiving the full refund as promised. Rest assured, your concerns won't get lost in the ether. We hope to resolve this issue soon, so we can restore your faith in us and earn back your business.

Empleados con los que trabajó

MC
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Mark C.
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
08/15/2024
cliente verificadoCliente Verificado
5
Wasn't the best
Had what I was looking for ~ a plus BUT.... Quoted me 1 price. Different employee quoted me a more expensive price and wouldn't look at the other quote.
Mark C. de Demo - Plus/Premium respondió el 08/15/2024 08:10 AM

Thanks for sharing your experience with us. It's great to hear we had what you were looking for, but we definitely don’t want you to feel like you’ve stepped into a Price Is Right game show with different quotes being thrown at you! We strive for consistency across the board, and your feedback will help us tighten things up. If you have more details, we’d love to hear them. We aim to make every visit smooth sailing.

Empleados con los que trabajó

MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/15/2024
cliente verificadoCliente Verificado
10
Awesome!
I'm from Ohio. I was looking for a radio. Ultimately I received the wrong radio for whatever reason. I ordered it incorrectly perhaps. Either way Luke worked diligently and persistently to see to it that I received my refund. I trust Luke and look forward to working with him again. Luke, Thanks for all you do!!!!! Kenny
Mark C. de Demo - Plus/Premium respondió el 08/15/2024 08:09 AM

Hello Mark, Thank you for sharing your experience with us. We're sorry to hear about the mix-up with the radio, but we're glad that Luke was able to assist you diligently and ensure that you received a refund. We appreciate your trust and look forward to the opportunity to exceed your expectations in the future. If you have any further questions or needs, feel free to reach out to our team. Best regards.

Empleados con los que trabajó

MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/06/2024
10
Excellent!
I wanted to take a moment to share my recent experience at Wilsonville Toyota and specifically highlight the outstanding service provided by Yasir.

Yasir went above and beyond to assist us throughout our purchase journey. Despite our late visit on a weekday, he patiently showcased all the available options and diligently worked on the numbers. Moreover, Yasir remained incredibly understanding as we took some time to weigh our choices. He stayed in constant contact, ensuring all our questions were promptly answered.

When we returned with our decision, the process was seamless and hassle-free. Yasir honored our needs and desires without any hint of negotiation tactics. His dedication truly made the Wilsonville Toyota experience unparalleled in its simplicity and efficiency.

Yasir's genuine care and unwavering commitment have left an indelible impression on us. We will not only return for our future automotive needs but also wholeheartedly recommend him to our friends and family.

Once again, thank you to Yasir and the entire team at Wilsonville Toyota.
Tim F. de Demo - Plus/Premium respondió el 08/09/2024 09:30 AM

Hello Mark,Thank you for the exceptional review! It's delightful to learn that Yasir provided exemplary service, guiding you seamlessly through your vehicle purchase journey. His dedication and genuine care truly stand out, and I'm thrilled to hear that you had an unparalleled experience at Wilsonville Toyota. We appreciate your recommendation and look forward to assisting you with any future automotive needs. Thank you for choosing Wilsonville Toyota.Best regards.

Empleados con los que trabajó

MC
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Mark C.
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/06/2024
0
Not happy
We traded in a 2016 Tacoma for a 2020 Toyota, paid their price, get home notice no spare tire & the bracket was cut off. Spent $800 for tire/ bracket & several weeks later I receive a check for $ 200 great no explanation so deposited 2 days later my bank says this check was stopped WTH I had repeatedly called 10x you can never talk to anyone but sales/ service. All I wanted was explanation from Annie ABENETH what this was for. I even sent a registered letter that was signed for. The follow up on consumer educate Sucks won’t purchase again. Or even recommend to anyone looking for Toyota”s
Empleados con los que trabajó

MC
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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2024
10
Surprised
The manager immediately reached out and handled things. Great customer services, these guys are invested.
Empleados con los que trabajó

MC
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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2024
10
Surprised
The manager immediately reached out and handled things. Great customer services, these guys are invested.

Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
07/19/2024
2
Slow slow slow
Maybe I am out of line here, but at a quick lube kind of place you would expect a quick oil change. Took over an hour and a half, and I was late back to work as I expected to be able to get an oil change on my lunch break. My car is still running, so I guess that's good. I won't be back.
Mark C. de Demo - Plus/Premium respondió el 07/19/2024 04:20 PM

We're sorry to hear about your experience, Mark. We understand the frustration of expecting a quick service and experiencing delays. Your time is valuable, and we apologize for causing you to be late back to work. We continuously strive to improve our efficiency and service. We would appreciate another chance to provide you with a more timely and satisfying experience in the future.

Empleados con los que trabajó

MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2024
10
Awesome service!
It can't get any more convenient than this to get an oil change, they also make sure to check your air filter and your windshield wiper fluid. Would highly recommend!
Mark C. de Demo - Plus/Premium respondió el 07/19/2024 04:18 PM

We're thrilled to hear that our oil change service was convenient for you and that you appreciated the additional checks on your air filter and windshield wiper fluid. Thank you for the recommendation! We look forward to providing you with top-notch service in the future.

Empleados con los que trabajó

MC
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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/26/2024
10
Awesome customer service.
Kudos to the team, they immediately reached out and were eager to ensure I was satisfied. Much appreciated.
Empleados con los que trabajó

MC
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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/26/2024
10
Awesome customer service.
Kudos to the team, they immediately reached out and were eager to ensure I was satisfied. Much appreciated.

Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/26/2024
0
Do not trust
I went to trade my car in at a reputable car dealer and I was told that my trade was 3,000.00 $ less because it was involved in 2 previous accidents. I knew nothing about any accidents as I was told upon the original purchase that the carfax was a clean report. Do NOT TRUST Bridgeland or Candy cars. The reputable dealership told me they have heard of this before from Candy cars and Bridgeland. This is common practice by them!!!
Mark C. de Demo - Plus/Premium respondió el 06/26/2024 08:16 AM

We're truly sorry to hear about your experience, Mark. It's definitely not the impression we aim to leave. We understand the value of trust in a dealership experience, and we take your concerns seriously. Please be assured that we'll investigate this matter thoroughly and take appropriate action. Thank you for bringing this to our attention.

Empleados con los que trabajó

MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/26/2024
10
great experience working with Kevin!
He worked with me and answered all of my millions of questions to make sure that the car was a good fit for me and my budget! My parents both worked with Kevin in the past and it was great to work with him myself! Highly recommend and will be going back to him with all do my car needs!
Mark C. de Demo - Plus/Premium respondió el 06/26/2024 08:16 AM

We're thrilled to hear you had such a positive experience with Kevin! It's great to know that he was able to assist you with all your questions and find the perfect car to fit your needs and budget. We're delighted to have earned your recommendation, and we look forward to serving all of your future car needs. Thank you for choosing us!

Empleados con los que trabajó

MC
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Mark C.
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/21/2024
0
Not great
They were slow, and to be honest, pretty rude, even though I had explained the importance of getting my car on time when I dropped it off.
Empleados con los que trabajó

MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/04/2024
10
Highly recommend
Austin and staff at TDS are always accommodating and get my car taken care of at a reasonable price
Mark C. de Demo - Plus/Premium respondió el 06/04/2024 12:15 PM

Hi Mark, Thank you for the stellar review! We're thrilled to hear that Austin and our team at TDS have consistently provided you with top-notch service. Keeping your car in great shape at a reasonable price is what we strive for. We appreciate your business and look forward to seeing you again soon!

Empleados con los que trabajó

MC
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Mark C.
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/29/2024
0
Horrible experience, wouldn't recommend.
I was less than pleased with they way they spoke with me, like I was lucky to take my car there. They need some training in the basics of customer service.
Empleados con los que trabajó

MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/29/2024
10
Great team
Such great customer service, and they are always friendly and smiling. Great prices also,
Tim F. de Demo - Plus/Premium respondió el 06/01/2024 09:30 AM

Hey Mark! ? Thanks a million for your ace review! We're stoked to hear that you dig our top-notch customer service and friendly vibes. ? We're all about bringing the smiles and offering great deals, so we're stoked you're loving it! Can't wait to see you next time! Keep on shining! ?

Empleados con los que trabajó

MC
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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/24/2024
10
Dan reached out and took care of me.
Great customer service
Empleados con los que trabajó

MC
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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/24/2024
10
Dan reached out and took care of me.
Great customer service

Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/24/2024
10
Not the best service
They were really slow, and late, and the steering wheel was dirty. I was expecting more to be honest.
Mark C. de Demo - Plus/Premium respondió el 05/24/2024 08:34 AM

We apologize for the inconvenience you experienced during your recent visit. Your feedback is valuable to us, and we will address the issues you've raised with our team to ensure a better experience for our customers in the future. Thank you for bringing this to our attention. I will call you right now to address this.

Empleados con los que trabajó

CM
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Clay M.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/21/2024
cliente verificadoCliente Verificado
10
Very honest
They were honest and I really enjoyed my experience with them. Did not manage to get my car fixed , on my decision as to not spend the money. They were completely honest and I would recommend them to anyone. Thank you!!!
Mark C. de Demo - Plus/Premium respondió el 05/22/2024 11:18 AM

Hey Clay! Thanks for the kudos! We're glad we could give you an enjoyable experience, even if we didn't get to splash out on your car. Honesty is our best policy, and we appreciate the recommendation! If you ever change your mind, we'll be here with open wrenches.

Empleados con los que trabajó

MC
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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/20/2024
10
Took care of the problem
They jumed on it.
Empleados con los que trabajó

MC
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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/20/2024
10
Took care of the problem
They jumed on it.

Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
05/20/2024
5
Could be better
A little lacking in communication, and had a tough time finding out the status of my car. Will think twice about coming back again. Can't say i would recommend them.
Mark C. de Demo - Plus/Premium respondió el 05/20/2024 08:48 AM

Hello Mark, We're sorry to hear about your experience and the communication challenges you faced. We'll definitely look into this to ensure we provide clearer updates in the future. We value your feedback and hope to have another chance to exceed your expectations. Warm regards.

Empleados con los que trabajó
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