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Bill Deavering

Shop Manager
Bill has over 30 years automotive experience, and runs a tight ship that is focused on the customer experience.
Calificación General
Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5
4.4
(25 reviews)
72

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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/15/2024
10
Lara was awesome.
Lara was extremely helpful in helping me purchase (and frankly choose) a new car somewhat unexpectedly. Her attention to detail and warm attitude was greatly appreciated, not to mention she provided an added element of trust woman to woman. She was especially patient as I found our five hour excursion somewhat frustrating, which I am also grateful for.
Mark C. de Demo - Plus/Premium respondió el 10/15/2024 11:38 AM

We're glad to hear about your positive experience! It sounds like Lara is not just a car expert but also a master of patience—five hours is a marathon in car shopping! We're pleased she could guide you with such warmth and attention to detail. Trust is everything, and it seems she nailed it. Enjoy your new ride, and may it take you on many more unexpected adventures—hopefully shorter than five hours!

Empleados con los que trabajó

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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/04/2024
10
Awesome service, always
These guys are the best thing sliced sliced bread. Will keep coming back!
Mark C. de Demo - Plus/Premium respondió el 10/04/2024 11:45 AM

We appreciate your fantastic feedback! It's great to hear that you think we're even better than sliced bread—now that's a compliment we can really toast to. We're looking forward to welcoming you back for more of what you love!

Empleados con los que trabajó

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Michael N.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/23/2024
cliente verificadoCliente Verificado
10
Great experience!
I will definitely return to this business in the future! Great staff!
Michael N. de Demo - Plus/Premium respondió el 07/23/2024 09:44 AM

Hey Michael! 🌟 Thanks a bunch for the awesome review! We're totally stoked to hear that you had a blast with our fabulous staff. Can't wait to have you back for more fun and shenanigans! 🎉🎈🎊 #CustomerSatisfaction #FiveStars #GreatStaff

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Mark C.
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/22/2024
4
Slow, and expensive
They could do a lot better at communicating. I am still waiting to hear from them on a few items. I wished it was a better experience.
Mark C. de Demo - Plus/Premium respondió el 05/22/2024 11:16 AM

We regret to hear about your experience. Communication is important to us, and we apologize for any delay in addressing your concerns. We strive to improve our communication process to better serve our customers. Thank you for bringing this to our attention.


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Mark C.
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/25/2024
1
Was expecting better communication
I have usually always had great experiences here, but this time they missed the mark a bit. My car sat ready for two days, and no one called me. I hope this was a one time occurrence as I'd like to come back.
Mark C. de Demo - Plus/Premium respondió el 02/02/2024 11:16 AM

Hi Mark, thank you for your feedback. We're sorry for the delay in contacting you regarding your car. We understand your frustration and apologize for any inconvenience caused. We strive to provide excellent service and this is not up to our usual standards. We appreciate your loyalty and hope to have the opportunity to serve you better in the future.

Empleados con los que trabajó

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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/25/2024
10
Always awesome
Kind, polite, and courteous. They always take care of us, at the best price possible.
Tim F. de Demo - Plus/Premium respondió el 01/28/2024 09:30 AM

Thank you for your kind words! We strive to provide excellent service while offering the best prices in town. We're glad to hear that you always have a positive experience with us. If there's anything else we can assist you with, please don't hesitate to reach out.

Empleados con los que trabajó

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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/15/2023
10
Another great service
They make it really easy to get in and out quickly.
Tim F. de Demo - Plus/Premium respondió el 12/18/2023 09:30 AM

Thank you for your 5 star review, Mark! We are so pleased that you appreciate how easy it is to get in and out quickly at Demo - Plus/Premium. We look forward to seeing you again soon!

Empleados con los que trabajó

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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/09/2023
10
Great shop
These guys have always been great. Been coming here for over 20 years, always have taken care of me.
Tim F. de Demo - Plus/Premium respondió el 10/12/2023 09:30 AM

We are so glad to hear that you've been a loyal customer for 20 years! We appreciate your business and look forward to continuing to provide you with great service for many years to come.

Empleados con los que trabajó

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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/18/2023
10
Awesome team
Have been coming here for years, and will continue to. Great service!
Tim F. de Demo - Plus/Premium respondió el 09/19/2023 09:30 AM

Thank you so much for your loyal patronage, Mark! We truly appreciate your continued support over the years and strive to provide the best service possible.

Empleados con los que trabajó

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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/28/2023
10
Bill took care of it
Prompt reply and resolutions. Thanks Mark
Empleados con los que trabajó

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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/28/2023
10
Bill took care of it
Prompt reply and resolutions. Thanks Mark

Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
08/28/2023
10
Not as good as i remembered.
A little slow this time, they are usually more prompt.
Mark C. de Demo - Plus/Premium respondió el 08/28/2023 07:56 AM

Thank you for your feedback, Mark. We apologize for the slower service and we'll make sure to get you out the door quickly next time.

Empleados con los que trabajó

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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/14/2023
8
Bob took are of it
Bob reached back out and took care if it right away
Empleados con los que trabajó

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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/14/2023
8
Bob took are of it
Bob reached back out and took care if it right away

Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/14/2023
2
Poor service
Bob was rude and short with me. Not usually like that, been coming here for 10 years.
Mark C. de Demo - Plus/Premium respondió el 08/14/2023 12:06 PM

Thank you for your feedback, Mark. We apologize that your experience at Demo - Plus/Premium was not up to the usual standards. We take customer service seriously and will talk to Bob about how to better serve our loyal customers. We look forward to the next 10 years with you!

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Mark C.
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/03/2023
10
Horrible experience with Bill.
Bill was rude, and condescending. This is not the way I expect to be treated, especially after all of the money I have spent here over the years in car repairs.
Mark C. de Demo - Plus/Premium respondió el 08/03/2023 12:26 PM

Thank you for bringing this to our attention, Mark. We apologize for the experience you had and regret that you did not have the service you deserved. Our goal is to provide the best service possible and we take your feedback seriously. We are dedicated to improving the customer experience and will be sure to address the issue with our staff.

Empleados con los que trabajó

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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/03/2023
10
Great team, great service.
I have trusted Bill and his team with our vehicles for over 12 years. They always impress, and have our cars ready on time. Highly recommend!
Mark C. de Demo - Plus/Premium respondió el 08/03/2023 12:27 PM

Thank you for your continued support, Mark! It's been an honor to serve you for the past 12 years, and we appreciate your trust in us. We strive for excellence in order to meet and exceed your expectations every time. We look forward to your continued business.

Empleados con los que trabajó

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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/17/2023
10
Great service and experience
Bill and his team are the best. We have been coming here for over 10 years and will continue to come back.
Empleados con los que trabajó

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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/21/2023
10
Shop did great and took care of my issue!
They really looked out for me!

MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/19/2023
10
Good team, great service
Bill and his team always give me great service at an affordable price. Highly recommend.
Empleados con los que trabajó

MC
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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/21/2023
10
Shop did great and took care of my issue!
They really looked out for me!

Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/15/2023
1
Poor customer service
I had an issue with my Nissan Altima. Bill quoted me one price, then charged me almost double. I never said OK to the price difference. I am not very happy as I have been bringing my cars there for over 10 years.
Mark C. de Demo - Plus/Premium respondió el 06/21/2023 10:25 AM

Thank you for bringing your cars to us for over 10 years, Mark. We apologize for the confusion in price, and we understand your frustration. We take great pride in our customer satisfaction and want to make sure you are taken care of. Please visit us again soon, and we'll work to make sure you have a better experience.


MC
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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/15/2023
10
Mark took care of me, thanks!
They are on it!
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.